"With the increased adoption of cloud services the time to market challenge can be solved, this is a big focus area for African business to automate end to end IT processes in order to reduce costs and re-assign valuable resources all within a secure software platform," says Cant.
Africa is a key growth market for the company with a similar maturity level as Spain in some areas. Currently organisations are using some departmental software tools to automate point solutions. A good example of this would be the server build teams or administration teams where there are silos of people operating different tools to accomplish one business process of provisioning full stack infrastructure adding unnecessary delay risk and cost. This is further compounded by the heterogeneous nature of the infrastructure that is being managed and ultimately means that there are many resources needed to manage the different tasks in the data centre.
"At BMC we take automation a level higher to enterprise level management covering all the tasks required by the IT support teams across physical, virtual and cloud all within one purpose built automation platform with one user interface. This then reduces cost and frees up valuable second and third level resources allowing these resources to then focus on service improvement work, deliver more projects and provide a better service to the business and end users.
"The feedback we've had from our customers in South Africa is that cloud services is key to their businesses and with the shift into cloud, they aren't just wanting product support any more, but rather a premier service which includes skills on-site for mission critical applications. Alongside this they are looking for automation of additional infrastructure requirements such as databases, network devices, application provisioning and an expanded role for BMC in their projects, including architecture," says Cant.
"Africa is an exciting region for us. We are eager to deliver more visibility on the ground through partners and key service resources from BMC and it's even more important to outline the key value proposition for our customers in terms of the two main focus areas, cloud and automation," he concludes.
