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Gear up for the year with #BizTrends2018

2018 is here and so is our annual BizTrends focus. Keep an eye on our special section which will be updated with exclusive content to help you prepare your business for the year ahead.

In this week's trend highlights:

Mobile means more e-commerce opportunity than ever before: Mark Mahoney, Aramex SA
The in-store experience - an opportunity for brands: Caroline Currie, The Clarion Group
Six trends shaping the shopping mall experience: Camilla Lor, Canal Walk
Coffee will continue to influence the world: Jonathan Robinson, Bean There Coffee Company

In other news, I recently sat down with Alfred Cointreau, 6th generation scion of the Cointreau family, to chat to him about his role in preserving the legacy of the 168-year-old liqueur brand.

All that and more! Wishing you well for the year ahead.

Lauren Hartzenberg
Retail Editor: Bizcommunity.com



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BizToday's top stories
#BizTrends2018: The in-store experience - an opportunity for brands
#BizTrends2018: The in-store experience - an opportunity for brands

Caroline Currie

How many times do you go to the shop for only one item and land up buying a number of products? The in-store experience is a valuable opportunity for retailers to build brand loyalty...read
#BizTrends2018: Mobile means more e-commerce opportunity than ever before
#BizTrends2018: Mobile means more e-commerce opportunity than ever before

Mark Mahoney

The proliferation of mobile phone networks in Asia-Pacific and Africa has transformed how people connect, communicate and shop...read
Keeping it in the family: Alfred Cointreau on preserving brand legacy
Keeping it in the family: Alfred Cointreau on preserving brand legacy

Lauren Hartzenberg

As one of the oldest orange-flavoured liqueurs in the world, the Cointreau brand has a lot of history behind it...read
Steinhoff unable to give details of irregularities
Steinhoff unable to give details of irregularities

Giulietta Talevi

Steinhoff's eagerly awaited presentation to a group of its bankers was met with dismay on Tuesday, as the global furniture retailer said that it could still not quantify the magnitude of the "accounting irregularities"...read
Retailers turn to digital innovation to enrich customer experience
Retailers turn to digital innovation to enrich customer experience

Chantel Troskie

As the holiday shopping rush gets into full swing, South African retailers are increasingly looking to technology that they can use to improve their operations...read
Trends
#BizTrends2018: Six trends shaping the shopping mall experience
#BizTrends2018: Six trends shaping the shopping mall experience

Camilla Lor

Adapting and remaining relevant amid changing trends is nothing new for shopping malls. After all, retail itself is constantly and rapidly evolving, led by changing generational consumer behaviour and expectations... read
#BizTrends2018: Coffee will continue to influence the world
#BizTrends2018: Coffee will continue to influence the world

Jonathan Robinson

Coffee helps millions of people worldwide to get out of bed in the morning. It's one of the world's most popular beverages, and one that has shaped society and industry... read
Nicola Cooper, senior trend analyst and cultural strategist at Nicola Cooper & Associates (NC&A).
#BizTrends2018: Connecting with ever-connected, ever-younger African consumers

Nicola Cooper

With the largest 'youth bulge' in the world, the future of Africa is young, dynamic, determined. No one can afford to ignore the youth in Africa and the local and global business community needs to prepare for the ever-connected, younger generations... read
#BizTrends2018: The rise of authentic fashion
#BizTrends2018: The rise of authentic fashion

Jackie Burger

Authenticity, inclusivity and conscious consumption are the major themes and buzzwords for 2018. Jackie Burger, salonniere of Salon 58, editor-at-large and style influencer unpacks these fashion trends and more. read
Kamogelo Mmutlana
#BizTrends2018: From the high street to the dusty street - when formal and informal meet

Kamogelo Mmutlana

Opportunities for economic growth abound within the exchanges between the formal and informal economies... read
Mungo Park
#BizTrends2018: Unlock value in supply chain and rise to the challenges

Mungo Park

Mungo Park, president of leading Southern African supply chain and operations management association Sapics, shares his insights on supply chain trends in 2018, and offers advice to organisations seeking to unlock value in their supply chains and rise to the challenges in the year ahead. read
Greg Cline
#BizTrends2018: The changing face of imports

Dr Greg Cline

Logistics and imports are undergoing significant changes amidst an increasing awareness on the importance of being cost conscious and needing to find ways to be more efficient... read
#BizTrends2018: Industrial accommodation supply set to increase in 2018, but demand may soften
#BizTrends2018: Industrial accommodation supply set to increase in 2018, but demand may soften

Zandile Makhoba

2017 was not the greatest year for South Africa and while the technical recession was short-lived in the world of economic data, households and some industries continue to feel the crunch... read
CRM
iBleat - a channel dedicated to customer service dialogue
iBleat - a channel dedicated to customer service dialogue
Developed by South African entrepreneurs, iBleat is a recently released app that privately connects customers with any business, brand or outlet in an effort to simplify customer service... read
More businesses are trying mobile apps to lure and keep consumers
More businesses are trying mobile apps to lure and keep consumers

Venkatesh Shankar and Unnati Narang

Intense retail competition has led old standbys, such as Sears, to close dozens of stores. Walmart is venturing online more. And Amazon is expanding offline... read
CSI
MySchool MyVillage MyPlanet goes digital
MySchool MyVillage MyPlanet goes digital
Consumer-driven fundraising programme MySchool MyVillage MyPlanet is now accessible via a mobile app... read
E-commerce
Commissions.ng allows Nigerians to launch e-commerce stores
Commissions.ng allows Nigerians to launch e-commerce stores

Tom Jackson

Nigerian startup Commissions.ng is enabling users to start businesses selling products and services in return for commission... read
Top e-commerce trends for 2018
Top e-commerce trends for 2018

Ingemar Gleissman

E-commerce has continued to grow in 2017 with a disruptive effect on physical shopping malls and retail giants like H&M... read
Zimbabwe's Munch sees growth in food delivery space
Zimbabwe's Munch sees growth in food delivery space

Tom Jackson

Zimbabwean food delivery startup Munch has seen thousands of downloads of its app as it looks to simplify the process of ordering food from restaurants in Harare... read
Image credit: rawpixel via
Start thinking in a 'mobile first' mindset

Graham Du Plessis

According to the latest November stats from Effective Measure, 'South Africa Online', a whopping 67.38% of unique browsers came from mobile itself... read
Exhibitions & Events
Aerosol, dispensing, beauty packaging leaders to gather at ADF&PCD in March
Aerosol, dispensing, beauty packaging leaders to gather at ADF&PCD in March
Unilever, Beiersdorf, Coty, SC Johnson, Henkel, and Edgewell are some of the major brands set to attend Aerosol & Dispensing Forum and Packaging of Perfume, Cosmetics & Design Shanghai 2018... read
Fashion & Homeware
SARS cracks down on counterfeit clothing
SARS cracks down on counterfeit clothing
More than R97-million worth of fake clothing was seized by the South African Revenue Service (SARS) in its crackdown on illegal clothing and textile imports this year... read
Tami Ruschin, MD of The Stylista.
Pinning down real street style with The Stylista's social content

Leigh Andrews

Shh... Word on the stylish digital street is that The Stylista is the place to be. It's a user-generated social media space for those interested in fashion, beauty and lifestyle, with a distinctive SA flavour. MD Tami Ruschin explains the beauty of creating customised content to delight brands and consumers alike... read
FMCG
Government accused of overzealous‚ harmful imported meat testing
Government accused of overzealous‚ harmful imported meat testing

Wendy Knowler

It's not often that the government gets accused of being overzealous in its food safety measures, but that was the claim made by the Association of Meat Importers and Exporters... read
#FreshOnTheShelf: Carrol Boyes Wines releases SA-branded Champagne
#FreshOnTheShelf: Carrol Boyes Wines releases SA-branded Champagne
Carrol Boyes Wines has released a South African-branded, limited-edition Champagne label approved by the committee of Champagne... read
Enabling innovation: Lessons from Crystal Pepsi
Enabling innovation: Lessons from Crystal Pepsi

Kyle Murray

We tend to think that innovation is driven by new discoveries or advances in technology. Yet the problem with new products is often not an engineering challenge, but a psychological one... read
Fruit juice and iced tea grow in volume and value
Fruit juice and iced tea grow in volume and value
South Africa's bottled water and iced tea categories grew in both volume and value in 2016, and RTD fruit juice also displayed positive volume growth... read
#FreshOnTheShelf: Martell Cognac VS Single Distillery now available in SA
#FreshOnTheShelf: Martell Cognac VS Single Distillery now available in SA
Martell Cognac has launched a new blend in South Africa, the Martell Cognac VS Single Distillery, which is the first VS cognac distilled from a single source to be produced by the House of Martell... read
BAT to buy SA's biggest vaping company in a move to 'next-generation products'
BAT to buy SA's biggest vaping company in a move to 'next-generation products'

Dave Chambers

Cigarette giant and rand-hedge British American Tobacco (BAT) SA is buying SA's biggest vaping company, Twisp... read
Sugar tax effect smaller than thought - Pioneer
Sugar tax effect smaller than thought - Pioneer
The health promotion levy, or sugar tax, will not be as negative for beverage producers as has been initially expected, Pioneer Foods says in its latest integrated report for 2017. read
Distell's Bisquit now Campari
Distell's Bisquit now Campari

Marc Hasenfuss

Distell, the liquor brands conglomerate controlled by Remgro, called time on its international cognac market strategy by selling its French subsidiary Bisquit for €52.5m... read
Eastern Cape entrepreneur grows maize meal brand's retail presence
Eastern Cape entrepreneur grows maize meal brand's retail presence
Xolela Makabane's company, Pondoland Maize, began as tiny milling operation in his mother's garden seven years ago, and now supplies the entire Eastern Cape Boxer stores network... read
Bottled water and the drought
Bottled water and the drought

Mary-Anne Gontsana and GroundUp staff

Cape Town's municipal water quality is excellent. In normal times there is no good reason to buy bottled water, but these are not normal times... read
Import/Export
How Africa can negotiate an effective continental free trade area agreement
How Africa can negotiate an effective continental free trade area agreement

Calestous Juma

African countries are forging ahead to complete negotiations for a continental free trade area between 55 countries by early next year... read
Mali hopes to revive industry and increase exports
Mali hopes to revive industry and increase exports

Bram Posthumus

The shops in Mali are full of imported goods from Europe, the Middle East and Asia. This, Mali's captains of industry maintain, is not necessary... read
Africa's first digital free trade area for rollout in 2018
Africa's first digital free trade area for rollout in 2018

Julius Barigaba

Businesses within the Common Market for Eastern and Southern Africa (Comesa) could save up to $450 million in clearance documentation once the bloc adopts blockchain technology... read
Informal Retailing
Nyanga spaza benefits from Pick n Pay modernisation programme
Nyanga spaza benefits from Pick n Pay modernisation programme
Nyanga businesswoman Khosi Liwani is the latest to join the Western Cape family of independent store owners taking part in Pick n Pay's spaza modernisation programme... read
Packaging
Transpaco to buy FPM's packaging business
Transpaco to buy FPM's packaging business
Paper and plastic packaging group Transpaco says it will buy Future Packaging and Machinery (FPM) for up to R105m... read
Research
Barriers to finance a hindrance for retail SMMEs
Barriers to finance a hindrance for retail SMMEs
Small, medium and micro enterprises (SMMEs) contribute significantly to South Africa's GDP (estimated between 30% and 57%), and provide employment to between 61% and 80% of the country's workforce... read
'Living the brand' vital for positive retail performance
'Living the brand' vital for positive retail performance
A recent study on the role played by brand orientation in the South African retail environment found that a high degree of BO positively influences retailers' success... read
Retail Marketing
Image credit: Pixabay via .
New app can provide real-time services
Seee In, a soon-to-be-released app, aims to change the game with dual benefits that cater to both consumers and businesses... read
Image credit: gstockstudio -
Shopping with tweens

Maria Berrios-Carter

Maria Berrios-Carter writes about what she thinks is a golden marketing opportunity that businesses can implement to target parents shopping with tweens... read
Retail Services
Water-wise washing with Green Planet Laundry
Water-wise washing with Green Planet Laundry
As the drought tightens its grip on Cape Town, with level 6 water restrictions now in effect, consumers have implemented various water-saving techniques... read
What makes us sign up to subscription boxes?
What makes us sign up to subscription boxes?

Louise Grimmer and Gary Mortimer

Everyone can relate to that excitement of ripping open a present or the anticipation before discovering what a package in the post contains... read
Retailers
Steinhoff announces management changes and plans to improve liquidity
Steinhoff announces management changes and plans to improve liquidity

Nick Hedley

Steinhoff said after the JSE's close on Thursday that Ben la Grange had stepped down as finance chief to focus on shoring up liquidity within the beleaguered retailer... read
Erinamukuta via
Tanzania: Suppliers to get Sh4.5bn in first batch of Uchumi
Uchumi Supermarket Suppliers Union chairman Joseph Mlay has confirmed that the first batch of names who are owed by the supermarket chain has been released... read
Moody's slashes Steinhoff credit rating
Moody's slashes Steinhoff credit rating
Credit ratings agency Moody's downgraded debt held by embattled South Africa-based home retail giant Steinhoff on Thursday and warned of further downgrades... read
Christmas shopping is changing - but retailers must accept that pop-up stores are here to stay
Christmas shopping is changing - but retailers must accept that pop-up stores are here to stay

Charlotte Shi and Gary Warnaby

At Christmas time, vacant shop spaces suddenly fill with new vendors selling decorations, small toys, gifts and calendars for the following year... read
Hamleys opens its largest toy store in Beijing amid Christmas debate
Hamleys opens its largest toy store in Beijing amid Christmas debate
British toy retailer Hamleys opened its largest store in the world in Beijing on Saturday, just two days before Christmas as debate played out over whether the holiday should be banned... read
Grocers could hold value in tough times
Grocers could hold value in tough times

Michelle Gumede

Analysts warn that 2018 is going to be a challenging year for retailers in general, but they expect food and grocery retailers to hold their value... read
H&M says to close more stores as customers go online
H&M says to close more stores as customers go online
Swedish clothing giant Hennes & Mauritz on Friday said sales fell below expectations in the fourth quarter and it would close more stores as customers increasingly prefer to shop online... read
Reshuffle of Steinhoff's management board sees three new appointments
Reshuffle of Steinhoff's management board sees three new appointments

Robert Laing

Steinhoff International promoted its chief operating officer, Danie van der Merwe, to acting CEO on Tuesday... read
Sales
Cautious consumer spending ahead of SA festive season - report
Cautious consumer spending ahead of SA festive season - report
According to the Mastercard SpendingPulse October 2017 report, South African consumer spending showed a modest uptick in October this year... read
Supply Chain
Blockchain Food Safety Alliance formed to enhance supply chain transparency
Blockchain Food Safety Alliance formed to enhance supply chain transparency
Walmart, JD.com, IBM and Tsinghua University National Engineering Laboratory for E-Commerce Technologies have formed a Blockchain Food Safety Alliance... read
Technology
Transformation in Africa's digital retail landscape
Transformation in Africa's digital retail landscape

Isabelle Lurquin

Undeniably, digital transformation continues to dramatically change the way we live and do business - almost daily it seems... read
Quotes
Robert Duvall
"It's no big thing, but you make big things out of little things sometimes."

More quotes  Submit a Quote
Twitter
RetailWeek
@RetailWeek
Who will be retail's winners and losers in 2018? https://t.co/SkgJWZgVZ6 (£)
grubstreet
@grubstreet
America's many new third-wave coffee shops are struggling to compete with bigger chains that sell coffee https://t.co/UMe2X5jkgb
MastercardMEA
@MastercardMEA
Your everyday devices will one day pay for goods and services themselves. Find out how Mastercard is preparing for... https://t.co/c4u9woHbBV
WWFSASSI
@WWFSASSI
RT @lovetostaySA: Try these tasty, #sustainable alternatives the next time you are ordering or preparing your favourite #seafood dish! #SA...
drinksfeed
@drinksfeed
Wine trends for 2018 include cans, kegs and more https://t.co/BvA8prMV2H
retailgazette
@retailgazette
RT @benstevens1991: Companies seem to be spooked by @NewLookFashion's connection to Steinhoff via Christo Weise https://t.co/cjiY1q3X1E
More tweets  Follow

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