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Retail

Flavour of the week

Grand Parade Investments, which brought Burger King to South Africa in 2013, has signed a franchise agreement with Dunkin' Brands to open as many as 250 Dunkin' Donuts and 70 Baskin-Robbins (ice cream specialty) stores in SA.

Relevantly, Marthinus van Loggerenberg explains how to craft a viable brand communication strategy in the African context. In short, "just get in, keep your wits about you and do your research without any assumptions". Leigh Andrews chats to Paolo Fra, business and brand manager for Bentley South Africa, on the concept of co-branding or 'partnership marketing' with regard to how luxury brands are reinventing the typical 'free gift with purchase' sales incentive, and how this offers an extended shopping experience that results in brand loyalty.

Furthermore, Economic Development Minister Ebrahim Patel has set tough terms for a bottling merger to keep Appletiser SA-made. The "fizzy drinks" deal brings together the soft-drink bottling operations of the Coca-Cola Company, SABMiller and Gutsche Family Investments. Hilary Joffe reports...

Jessica Taylor, Retail Editor (@Biz_Retail)
Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".




Today's top stories
GPI expected to bring in new flavours
[Zeenat Moorad] Grand Parade Investments (GPI), which brought Burger King to SA in 2013, on Thursday announced that it has signed a franchise agreement with Nasdaq-listed Dunkin' Brands to open as many as 250 Dunkin' Donuts and 70 Baskin-Robbins stores in SA... read


CRM
Reaching top speed in the long-distance contact centre race

Eugene Schalkwyk

The goal of any customer service-driven centre is to make sure that no matter what a customer wants or needs, your contact centre can deliver it... read
E-commerce
Kenyan Hellofood users can now order KFC, Ocean Basket online

Nur Bremmen

Hellofood, the online food ordering and delivery service operated by Foodpanda, has announced that its Kenyan users can now order KFC and Ocean Basket from the service... read
Franchising
Franchises must innovate and adapt, says FNB
The South African franchise industry has evolved to become a substantial contributor to the local economy. While current economic conditions remain fickle, the South African franchising sector remains optimistic for 2016... read
Logistics
Africa turns to small business sourcing and enterprise supplier development

Issued by Smart Procurement World

Driven by supplier diversification, economic transfer and building a more dynamic local content procurement approach, enterprise and supplier development is becoming a global action to inspire economies and create jobs... read
Sales
De Beers plans changes to rough diamond sales system

Allan Seccombe

De Beers CEO Philippe Mellier says the system the diamond giant uses to sell its rough diamonds to hand-selected clients will be changed to accommodate volatile market conditions... read
Africa
[Infographic] The 12 facts and figures about e-commerce in Nigeria in 2015
Pan-African e-commerce Jumia has just released a new Infographic with the objective of shining a light on the key facts and figures of the year that has passed as well as the promise of 2016... read
More Africa
Business
Professional reportage at conferences adds value to event

Gwen Watkins

Professional reportage at conferences is an essential service, for clients and delegates alike... read
Harnessing technology in business

Danette Breitenbach

Long gone are the days when technology was the IT guys' problem. Today technology and IT have risen in importance in companies and if they are not in the boardroom... read
Jobs offered



New events to diarise
GIBS economic outlook 2016
GIBS - 3 Feb 2016, Johannesburg


Short course in fleet management
Enterprises at University of Pretoria - 10 Feb 2016 to 12 Feb 2016, Pretoria


Sales and negotiation
Profit Re-Engineering - 17 Feb 2016 to 18 Feb 2016, Johannesburg | 22 Feb 2016 to 23 Feb 2016, Durban | 25 Feb 2016 to 26 Feb 2016, Cape Town


Service design fundamentals Cape Town
DesignThinkers Group - 18 Feb 2016, Cape Town


Hands-on supply chain management
Enterprises at University of Pretoria - 29 Feb 2016 to 4 Mar 2016, Pretoria


Course in customer experience management
Enterprises University of Pretoria - 8 Mar 2016 to 11 Mar 2016, Kyalami, Johannesburg


Short course in customer experience practice
Enterprises University of Pretoria - 16 Mar 2016 to 18 Mar 2016, Pretoria


Retail Fraud - Cape Town
Retail Knowledge - 17 Mar 2016, Cape Town


Advanced programme in supply chain management
Enterprises at University of Pretoria - 30 May 2016 to 30 Sep 2016, Pretoria


The 10th Annual Smart Procurement World Indaba
Smart Procurement - 13 Sep 2016 to 15 Sep 2016, Johannesburg


Upcoming events
Professional Sales
The Peer Training Group - 27 Jan 2016, Durban | 23 Feb 2016, Durban | 23 Mar 2016, Durban | 13 Apr 2016, Durban | 19 May 2016, Durban | 22 Jun 2016, Cape Town | 22 Jun 2016, Durban | 20 Jul 2016, Cape Town | 20 Jul 2016, Durban


Quotes
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  Twitter
@RetailProphet
Zeman's point is that we simply don't need as many stores in malls but more food& entertainment to drive us to go. https://t.co/HqlLH6XI1D - Mon Jan 25
@AndreMisrole
Entrepreneur Invents Virtual Mirror: See How Makeup Looks Before You Buy https://t.co/omD89fF42L - Mon Jan 25
@NeilRetail
UK retailers prove a hit with shoppers overseas as smartphone browsing soars. https://t.co/2us4rNf6mZ - Mon Jan 25
@memeburn
5 trends to set to revolutionise the customer experience in 2016 https://t.co/uKzDaHlvZS #memeburn - Mon Jan 25
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