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Biz Takeout's

Episode 192: Zero Negative Energy launch with Adidas.

Date: 20 Oct 2016
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Business 2020: It's not about you, it's about them

If 2016 taught us anything it is that it is essential to fully understand who your customers - or target audiences - are. The shock Brexit and USA election outcomes are both cases in point...

By Julia Ahlfeldt 2 days ago

Business innovation evolves beyond pure product focus

A focus on distinct innovation and product development capabilities is paying off for some companies as they deliver between three and seven percent higher annualised revenue...

3 days ago

Three back-office hacks for improved customer service

Communication, time and resolution work in relationship with one another and can all be improved. If they're made more efficient, the customer service machine will be faster and smoother, ensuring that what needs to get done does, and that customers experience great service, boosting loyalty and more business...

By Wynand Smit 8 Nov 2016

Despite digital convenience, customers want personal contact

Verint Systems has published a report on a large-scale study of more than 24,000 consumers in 12 countries, including South Africa, that indicates that despite the rise in digital customer service channels and options..

28 Oct 2016

How to improve your B2B customer experience

Customer experience is naturally at the forefront of any B2C company. The same focus is not, however, always seen in B2B companies, where marketers have little to no contact with influencing the buying decision...

By Jessica Woodruff 26 Oct 2016

These customers ain't loyal... Or are they?

Can people buy from you consistently, but not out of loyalty? It is possible that you may be selling services and/or products, business is booming but the majority of the transactions take place grudgingly...

By Bogosi Motshegwa 12 Oct 2016

Importance of customer service for African businesses

Customer Service Week highlights the importance of customer service for African businesses...

10 Oct 2016

Consumer choice should extend to purchasing decision making

When last did you buy something the way your parents used to? We're talking of course, 'the traditional way' of buying goods and services...

By Thembi Mokoena 6 Oct 2016

eBucks rewards launches in Botswana

First National Bank launches its eBucks Rewards programme in Botswana...

20 Sep 2016

Your company doesn't need good content, it needs 10X content

Having watched the (recently concluded) series, "The Voice" (USA), on DStv I was struck by an undeniable truth...

By Brandon Faber 31 Aug 2016

Digitisation is not about building an app, it's about the customer's journey

The introduction of digital platforms, like Uber and Airbnb, have transformed competition and is forcing the conventional "pipeline" business to embrace three key shifts...

By Craig Terblanche 24 Aug 2016

Big Data is watching - embrace the benefits

Consumers are getting wise to brand activities and the collection of big data - but it's not as simple as they may assume...

By Wynand Smit 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

In the age of the customer, retailers and marketers need to pay attention to customers and CX like never before. Here's how to get it right...

By Leigh Andrews 17 Aug 2016

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