Inaugural UN World Data Forum to advance innovative solutions on better data for sustainable development...
7 Nov 2016
If 2016 taught us anything it is that it is essential to fully understand who your customers - or target audiences - are. The shock Brexit and USA election outcomes are both cases in point...
Julia Ahlfeldt 2 days ago
A focus on distinct innovation and product development capabilities is paying off for some companies as they deliver between three and seven percent higher annualised revenue...
3 days ago
Communication, time and resolution work in relationship with one another and can all be improved. If they're made more efficient, the customer service machine will be faster and smoother, ensuring that what needs to get done does, and that customers experience great service, boosting loyalty and more business...
Wynand Smit 8 Nov 2016
Verint Systems has published a report on a large-scale study of more than 24,000 consumers in 12 countries, including South Africa, that indicates that despite the rise in digital customer service channels and options..
28 Oct 2016
Customer Service Week highlights the importance of customer service for African businesses...
10 Oct 2016
When last did you buy something the way your parents used to? We're talking of course, 'the traditional way' of buying goods and services...
Thembi Mokoena 6 Oct 2016
First National Bank launches its eBucks Rewards programme in Botswana...
20 Sep 2016
Having watched the (recently concluded) series, "The Voice" (USA), on DStv I was struck by an undeniable truth...
Brandon Faber 31 Aug 2016
The introduction of digital platforms, like Uber and Airbnb, have transformed competition and is forcing the conventional "pipeline" business to embrace three key shifts...
Craig Terblanche 24 Aug 2016
|Cape Town||Arc World Wide|
|Johannesburg||Doctors Without Borders (MSF) SA|
|Cape Town||West Coast Personnel|
|Cape Town||Amplified Talent|
|Cape Town||Ivy Farrell Recruitment|