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Call for CRM papers for best practice casebookMarketing Mix, in association with Sappi, will be publishing a best practice CRM relevant to South Africa in June 2006, to be launched at Markex. 26 Mar 2006 South African CRM Forum launchesWanted to know more about CRM from companies that are doing it and succeeding at it or learning from their mistakes? The CRM Forum is now open for comments at www.gushbiz.com. 13 Jul 2005 CRM forecast for 2004The movement toward business-process automation won't have much impact on CRM sales in 2004, say CRM pundits, however there'll be continuing growth in the popularity of sales tools from application service providers (ASPs) and increased use of broadband connectivity by mobile workers. 7 Jan 2004 Weak protection of consumer privacy by SA websites50% of SA websites that collect personal information share this information with 3rd parties without the person's consent and 83% do not obtain a person's consent before sending them more communications. 4 Sep 2003 Banks' handling of complaints considered poorIn an annual survey conducted by Markinor on how financial establishments responded to customer complaints it has been found that one in six people have complained about their bank over the past year. 12 Dec 2002 CRM to reboundThe CRM market experienced dramatically diminished growth in 2001 globally, but CRM is expected to pick up again in 2003, maintaining a compound annual growth rate of 12.4% until 2006, according to Craig Kolb, BMI-T analyst. 22 Nov 2002 Good customer service vital to travel industryCustomer service matters most in the travel industry, according to a survey run by Jupiter Media Matrix. 11 Aug 2002 Small business eyed by large CRM vendorsSAP and Oracle have both announced small business strategies for CRM, while other traditionally large enterprise-focused CRM and ERP software and related services vendors are also beginning to focus on the extent of the untapped market following the announcement by Microsoft that they would be offering CRM solutions to the small- and mid-sized business market later this year. 11 Jul 2002 Customer service rated top priorityThe top priority for e-business today is customer service. 6 Mar 2002 |
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