Contact centre management | Bizcommunity

Contact centre management | Bizcommunity

News

IBM and AWS expand partnership to accelerate generative AI adoption in Africa

4th Industrial Revolution

IBM and AWS expand partnership to accelerate generative AI adoption in Africa

27 Nov 2023

Oxbridge Academy grows African footprint

Distance Learning

Oxbridge Academy grows African footprint

27 Jul 2020

#RecruitmentFocus: Why vocational training could be the start to a great career

#EvolutionofWork

#RecruitmentFocus: Why vocational training could be the start to a great career

5 Dec 2018

Social development on Technology Innovation World award

ESG

Social development on Technology Innovation World award

Issued by AfriGIS 15 Dec 2015

From reach to resolution: A social customer service story

CRM, CX, UX

From reach to resolution: A social customer service story

Andrew Felbert 28 Sep 2015

Clientèle continues to increase profits

Financial Services

Clientèle continues to increase profits

2 Sep 2015

Protea Hotels appoints new Regional Sales Manager for Cape

Hospitality

Protea Hotels appoints new Regional Sales Manager for Cape

24 Aug 2015

Omnichannel strategies: what you need to know before implementation

CRM

Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

Customer experience starts with staff experience

Telecoms & Networks

Customer experience starts with staff experience

9 Jun 2015

ESG

Gender-Based Violence Command Centre wins award

Issued by AfriGIS 3 Sep 2014

Top-10 contact centre strategies

ICT

Top-10 contact centre strategies

Martina Knappe 22 May 2014

Network

Mind shift needed on contact centre quality measurement

30 Sep 2013

CRM, CX, UX

Start taking steps now for POPI enactment

24 Jun 2013

CRM

Tracking promises

14 Sep 2010

Retail Services

The building blocks of contact centre consolidation

Alan Hubbard 11 Mar 2008