Mathew Conn | Bizcommunity

Mathew Conn | Bizcommunity

News

Humans trump chatbots for customer retention

Digital

Humans trump chatbots for customer retention

Mathew Conn 24 May 2021

5 traits of successful remote workers

Management & Leadership

5 traits of successful remote workers

14 Apr 2021

The unsuspected stumbling blocks of AI for customer experience

4th Industrial Revolution

The unsuspected stumbling blocks of AI for customer experience

Mathew Conn 11 Nov 2020

Traditional contact centres still crucial amid rise in digital channels

Technology

Traditional contact centres still crucial amid rise in digital channels

8 Sep 2020