ITSM | Bizcommunity

ITSM | Bizcommunity

News

Software

Is SaaS dead? Not in South Africa, or anywhere else

Issued by Times 3 Technologies 20 Apr 2026

It starts with ISO 20000 and ends with easier information security compliance

Cybersecurity

It starts with ISO 20000 and ends with easier information security compliance

Edward Carbutt 25 Apr 2019

IT incidents - where do they come from and what do they mean?

ICT

IT incidents - where do they come from and what do they mean?

Edward Carbutt 5 Dec 2018

Is your IT department run by the right people?

Services

Is your IT department run by the right people?

Edward Carbutt 1 Dec 2016

Seven habits of effective IT service management

Services

Seven habits of effective IT service management

Edward Carbutt 13 Sep 2016

Value of investing in effective IT service management

Services

Value of investing in effective IT service management

Edward Carbutt 22 Mar 2016

Services

ITSM reporting is integral to service delivery

Edward Carbutt 8 Dec 2015

Retail giant makes IT a Remedy Force of habit

ICT

Retail giant makes IT a Remedy Force of habit

11 Jun 2015

Having just a service desk is not service management

Services

Having just a service desk is not service management

Edward Carbutt 21 Nov 2014

SMO's are critical to achieving continual service improvement

Telecoms & Networks

SMO's are critical to achieving continual service improvement

Edward Carbutt 13 Nov 2014

Building a stairway to the cloud

Cloud

Building a stairway to the cloud

Saurabh Kumar 28 Oct 2014

Quintica helps to prepare trainees for real-world ITIL situations

ICT

Quintica helps to prepare trainees for real-world ITIL situations

15 Sep 2014

IT needs to stand up to business

ICT

IT needs to stand up to business

2 Jun 2014

Setting new standards for outsourced IT service providers

ICT

Setting new standards for outsourced IT service providers

Dawie Bloomberg 24 Mar 2014

Are you deriving value from your ITIL initiatives?

Services

Are you deriving value from your ITIL initiatives?

Edward Carbutt 10 Jan 2014

Services

Netology improves customer service management

20 Aug 2013

ICT

Integrated service management in health care

Edward Carbutt 7 Aug 2013

ICT

Taking ITIL beyond IT to leverage true value

Colin Scott 29 Aug 2012