Deon Scheepers | Bizcommunity

Deon Scheepers | Bizcommunity

News

Insurance for small farmers: A multisector solution to a big problem

Agriculture

Insurance for small farmers: A multisector solution to a big problem

Deon Scheepers 15 Aug 2023

MultiChoice team at CXA Awards © .

CRM, CX, UX

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

Genesys forum addresses the laws of innovation

ICT

Genesys forum addresses the laws of innovation

17 Jan 2017

CX demands to be harnessed by analytics

Software

CX demands to be harnessed by analytics

Deon Scheepers 8 Jan 2016

Contact centres for the next generation

Telecoms & Networks

Contact centres for the next generation

7 Dec 2015

SA contact centres set to grow

Network

SA contact centres set to grow

17 Sep 2015

Customer experience starts with staff experience

Telecoms & Networks

Customer experience starts with staff experience

9 Jun 2015

sheelamohan via

Telecoms & Networks

Contact centres: cog in the machine or customer experience hub?

19 May 2015

CRM, CX, UX

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

Retail Services

SA yet to fully appreciate the value of the call centre

7 Mar 2013

Online Media

Social media integration on the rise

7 Mar 2013

Social media may boost customer service

Network

Social media may boost customer service

7 Mar 2013

Call centres grow up to 15% a year

Network

Call centres grow up to 15% a year

7 Mar 2013

Mobile

New product enables companies to deploy mobile applications rapidly

26 Oct 2012

Registrations for Financial Call Center Conference & Exhibition now open

Exhibitions & Events

Registrations for Financial Call Center Conference & Exhibition now open

5 Oct 2012

CRM, CX, UX

A realistic look at social media and the contact centre

Deon Scheepers 4 Oct 2012

Hardware

How smartphones and tablet devices are shaping the future of the contact centre

Deon Scheepers 26 Sep 2012

PR & Communications

New appointments at Interactive Intelligence

1 Mar 2012