Doros Hadjizenonos
SOUTH AFRICA
Securing the transformation to the SD-WAN powered branch

Securing the transformation to the SD-WAN powered branch[Doros Hadjizenonos] Traditional WAN infrastructures are struggling to keep up with the growth of SaaS applications providing critical business functions in enterprise branch offices...

Posted 13 days ago | Like
Iniel Dreyer
SOUTH AFRICA
Demystifying DMaaS and why you need it

Demystifying DMaaS and why you need it[Iniel Dreyer] The move towards "Everything as a Service" (XaaS) is revolutionising business...

Posted 1 month ago | Like
Wynand Smit
SOUTH AFRICA
Tech won't kill the contact centre, it'll make it more powerful

Tech won't kill the contact centre, it'll make it more powerful[Wynand Smit] Over the past few years, there have been increasingly dire predictions that automation and technology will be the major job killer of our generation...

Posted 1 month ago | Like
Iniel Dreyer
SOUTH AFRICA
Can you trust a local data backup provider?

Iniel Dreyer
Iniel Dreyer
[Iniel Dreyer] Not only is data essential for the smooth operation of any business, but perhaps more so is the protection and backing up thereof. Most organisations have - or should have - a data protection and business continuity policy in place...

Posted 1 year ago | Like
Evan-Lee Courie
SOUTH AFRICA
#EntrepreneurMonth: Ozone does it all - from email hosting to product distribution

#EntrepreneurMonth: Ozone does it all - from email hosting to product distribution[Evan-Lee Courie] Ozone Information Technology Distribution is a channel technology company. But what makes the company stand out is the women - it's an IT company populated by women...

Posted 7 months ago | Like
Evan-Lee Courie
SOUTH AFRICA
#WomensMonth: Women must explore the future of tech

#WomensMonth: Women must explore the future of tech[Evan-Lee Courie] "My love for tech was an intuitive need, which was so loud that I couldn't ignore it", says Siphindokuhle Mazibuko, senior service delivery manager at Mimecast SA...

Posted 10 months ago | Like
Tom Jackson
SOUTH AFRICA
USAID seeks solutions to help women access tech

USAID seeks solutions to help women access tech[Tom Jackson] USAID has opened applications for the WomenConnect Challenge, seeking global solutions that meaningfully change the ways women and girls access and use technology...

Posted 1 year ago | Like
Ilse van den Berg
SOUTH AFRICA
#EntrepreneurMonth: Go out there and do something that you love

#EntrepreneurMonth: Go out there and do something that you love[Ilse van den Berg] A startup born in a dorm room in 2007 is now a successful business with 36 stores around the country. To date, weFix has expertly repaired smartphones as well as tablets, laptops, and DJI drones for over 700,000 customers...

Posted 1 year ago | Like
Shan Radcliffe
SOUTH AFRICA
Three things they won't tell you when breaking up with your ISP

Three things they won't tell you when breaking up with your ISP
© baranq via 123RF
[Shan Radcliffe] In the almost six years that I've had my DSL and internet account with the country's major fixed-line operator (yes, you know who I'm talking about and I can hear you laughing in the back there), much has changed in the ISP sphere...

Posted 2 years ago | Like
Bruce von Maltitz
SOUTH AFRICA
Gamification can ease contact centre pressure

Gamification can ease contact centre pressure[Bruce von Maltitz] Contact centres need all the help they can get during the busy peak season, and gamification could be the answer...

Posted 2 years ago | Like
Edward Carbutt
SOUTH AFRICA
Is your IT department run by the right people?

Is your IT department run by the right people?
©dotshock via [[www.123RF.com 123RF]]
[Edward Carbutt] Information Technology (IT) is integral to and at the heart of any business, underpinning every department and function within the organisation...

Posted 2 years ago | Like
Lauren Hartzenberg
SOUTH AFRICA
#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid[Lauren Hartzenberg] In 1998, Colin Thornton started Dial a Nerd in the garage of his parents' home, initially fixing the computers of family and friends...

Posted 2 years ago | Like (1)
Wynand Smit
SOUTH AFRICA
The high costs of cutting corners

The high costs of cutting corners[Wynand Smit] The process of upgrading company technology must be aligned with company budgets, whether this is a rolling budgetary inclusion...

Posted 2 years ago | Like
Jed Hewson
SOUTH AFRICA
Tech-savvy contact centres essential for higher learning institutions

Tech-savvy contact centres essential for higher learning institutions
©Brian Jackson via [[www.123RF.com 123RF]]
[Jed Hewson] There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather...

Posted 2 years ago | Like
Vicki Erskine
SOUTH AFRICA
Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'
©everythingpossible via [[www.123RF.com 123RF]]
[Vicki Erskine] 80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers...

Posted 2 years ago | Like
Lauren Hartzenberg
SOUTH AFRICA
PriceCheck Tech & E-Commerce Awards winners announced

Overall Winner, Takealot
Overall Winner, Takealot
[Lauren Hartzenberg] South African comparison website PriceCheck hosted its inaugural Tech & E-Commerce Awards on Thursday, 23 September 2016...

Posted 2 years ago | Like
Andre le Roux
SOUTH AFRICA
Opportunities abound for big data in the call centre

tpsdave via
tpsdave via [[www.pixabay.com Pixabay]]
[Andre le Roux] The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology - specifically, that of the cloud and big data...

Posted 2 years ago | Like
Edward Carbutt
SOUTH AFRICA
ITSM reporting is integral to service delivery

Unsplash via
Unsplash via [[https://pixabay.com/pixabay]]
[Edward Carbutt] As IT Service Management (ITSM) solutions enable organisations to improve IT service delivery for its customers, reporting capabilities are often an afterthought in the process, but it should be a priority...

Posted 3 years ago | Like
Edward Carbutt
SOUTH AFRICA
Seven habits of effective IT service management

Seven habits of effective IT service management[Edward Carbutt] IT service management (ITSM) comprises a series of habitual behaviours and tasks. There is little to ITSM that is once off...

Posted 2 years ago | Like
Bruce von Maltitz
SOUTH AFRICA
Customer experience and ratings - a two-way street

Customer experience and ratings - a two-way street
©weerapat kiatdumrong via [[www.123RF.com 123RF]]
[Bruce von Maltitz] Customer experience management has traditionally been about customers being able to rate a business based on their interaction...

Posted 2 years ago | Like