Rawson sets up a report-back system for tenants and landlords

Rawson Rentals, the Rawson Property Group's newly established rental division, has set up a report-back system for tenants and landlords which will correlate all complaints and enquiries; and deal with them in conjunction with the relevant franchisee.

A new recruit to Rawson Rentals, Lorraine-Marie Dellbridge, has been brought on board to manage this and other aspects of the new division. "We believe that by examining and analysing all complaints, calls and enquiries we put ourselves in a position to educate and enlighten all our staff and associates," says Wayne Albutt, national manager for Rawson Rentals.

A scrutiny of the queries and complaints that come in has shown that most people in the rental field lack information and need ongoing updates to help keep them abreast of property legislation affecting rental deals of all kinds.

Weekly training note

Albutt says that, using the information they have obtained and carrying out their own research, Rawson Rentals are now writing a weekly Training Note which is e-mailed to all rental franchisees and agents and can be shared with any member of the public who is interested in these matters.

Some of the questions and complaints that Rawson Rentals receives are:

Whether paying renewal commissions on an unmanaged lease when it expires, is justified.
The repaying of deposits and the conditions that govern this.
The importance of the incoming inspection and the documentation and photographs that should accompany this.
The position of the tenant if the property is sold in execution but he still has a legal lease for it.
The landlord and tenant's obligation toward ongoing property maintenance.