Only the top-performing 10 percent of businesses listed on TripAdvisor receive this award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travellers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
"We are very pleased and proud to have received a TripAdvisor Certificate of Excellence," said Alichia Nortje, the Aquarium's marketing manager. "We strive to offer our visitors a memorable experience, and this accolade is evidence that our hard work is translating into positive reviews on TripAdvisor."
"TripAdvisor is delighted to celebrate the success of businesses around the globe, from Sydney to Chicago, Sao Paulo to Rome, which are consistently offering TripAdvisor travellers a great customer experience," said Alison Copus, vice president of marketing for TripAdvisor for Business. "The Certificate of Excellence award provides top-performing establishments around the world the recognition they deserve, based on feedback from those who matter most - their customers."
