When KFC stores in the UK ran out of chicken last week, they could have simply put their heads in the sand, ostrich-style and claimed there was nothing they could do. After all, they only had one job, right? To supply their signature fried chicken to those with a craving for it. This rendered the chicken shortage nothing short of ironic.
However, the brand put its thinking cap on to fly out of crisis territory and into a less sticky spot.
AdWeek reports that they flew back from the shortage scandal with a full-page ad in The Sun and Metro by Mother London, featuring an empty KFC barrel with the letters rearranged to read 'FCK'.
The Evening Standard reports that public relations worker Andrew Bloch hailed the advert as "a masterclass in PR crisis management". It was certainly creative, timely and award-winning Nando's-style commentary clever, and most of their stores have since reopened.
Here's how social media responded in turn:
Nick Ferrari on the #KFCcrisis: "This was a nation in my parents' day that actually went through World War Two. Now they phone the police if we run out of supplies of chicken." pic.twitter.com/8bmSC1np1u— LBC (@LBC) February 21, 2018
Please do not contact us about the #KFCCrisis - it is not a police matter if your favourite eatery is not serving the menu that you desire.— Tower Hamlets MPS (@MPSTowerHam) February 20, 2018
Disaster. Took the Grandkids out to dinner at KFC only to see that it's shut down. Some chicken shortage. Took them to McDonald's but it's not the same. Crying in the bathroom. Can't show weakness in front of them. #KFCCrisis— Ron Sanderson (@R_Sanderson1952) February 19, 2018
#KFCCrisis is in its second day and average life expectancy in the UK has gone up by 2 weeks.— Marshall Hughes (@ozmarshall) February 19, 2018