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Winning at retail A couple of big wins this week with Local Grill in Parktown North taking top honours in The Wolftrap Steakhouse Championships for the third time, and Woolworths' WRewards 'Are you with us' campaign having won the Best Loyalty Programme Marketing Campaign of the Year. The campaign, featuring Grammy award-winning musician, record producer and philanthropist, Pharrell Williams, enticed customers to join Woolworths' sustainability journey and make sustainability cool for the next generation of South Africans, and at the same time rewarding customers for their loyalty. In e-commerce, Clicks launched its online store, basing its new online offering on 18 months of solid research into how its customers prefer to shop, and positioning the retailer to support them in their digital pathway to purchase. While Serco, a manufacturer of insulated and dry freight fibreglass truck bodies, has been working closely with e-commerce retailer, Takealot.com, in its move to own and operate its own fleet of 22 customised delivery vehicles. Having a winning week! Jessica Tennant, Retail Editor (@Biz_Retail)
Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news". | Today's top stories |
|  | Clicks has launched an online store and, according to COO Vikesh Ramsunder, the company has based its new online offering on 18 months of solid research into how its customers prefer to shop and what their needs are... read
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 | PARIS - Italian designer Maria Grazia Chiuri is set to be named the first ever woman creative director of Dior, the famed French fashion house, according to reports on Thursday... read | | |
 | Ann Crotty The £44 a share offer for SABMiller by Anheuser-Busch InBev (AB InBev) became significantly less attractive for shareholders after sterling was battered in the chaotic response to the UK voting to leave the EU... read | | |
 | Tim Cohen If you had to select a single global advocate and envoy for the modern notion of sustainable business, it would most likely be Unilever CEO Paul Polman, whose message to business, and the world, is so wide-ranging and heartfelt it verges on the messianic... read | | |
 | With a new vision, the Africa Internet Group is connecting its companies into Jumia's ecosystem which will give access to products and services from its e-commerce platforms... read | | |
 | In May 1975, the first hypermarket opened for business in Boksburg, bringing the concept of one-stop shopping to South African consumers. Today, some 41 years later, the Boksburg Hypermarket will reopen those very same doors to reveal a completely revamped store... read | |  | Colleen Goko Why have SA's retail giants been falling over themselves to snap up chains in Europe, a continent with lacklustre 1.6% growth and less than shiny prospects? read | | |
 | The South African Council of Shopping Centres has introduced a new education programme designed to provide centre management teams with a better overall understanding of the retail environment... read | |
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| | | Effective customer careFront Foot Strategic Consulting - 6 Jul 2016, Randburg | 7 Jul 2016, Boksburg | 18 Aug 2016, Randburg |
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| Jack Canfield "Don't worry about failures, worry about the chances you miss when you don't even try." |
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