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Hello Frappuccino Following Taste Holdings' announcement that Starbucks stores are soon to open across South Africa - starting with a Johannesburg café due to open early next year - Michael Wood raises concerns about the global brand's long-term sustainability, arguing that successful coffee shops have to create a total social experience based on attractive and inviting environments, innovative products and high quality service. Sane Mdlalose explains the post-2000 shift in consumer experiences and perceptions and advises how brands can maintain customer loyalty under the circumstances. Then some firsts for SA: Nedbank is the first South African bank to offer a big data service, more specifically, a data analytics tool that records customers' shopping behaviour, as well as income segmentation, gender and age demographics; and South Africa's first true escrow service, powered by Standard Bank, has been launched to provide a seamless and secure online purchasing experience. Jessica Taylor, Group Editor (@Biz_Retail)
Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news". | Today's top stories |
|  | [Michael Wood] Will the global brand be able to achieve sustainable success locally? SA's coffee culture is still in its infancy and competition will surely blast Starbucks from all sides - it's not going to be easy to achieve long-term success... read more>>
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 | No stranger to making waves in the fast food sector, Taste Holdings CE Carlo Gonzaga has done it again, inking an agreement with Starbucks as its exclusive partner in SA... read more>> | | |
 | Gaongalelwe Moatshe As the old saying goes: don't work harder, work smarter. The same can be said of the way in which you bank, argues Eunice Sibiya, head of FNB Consumer Education... read more>> | | |
 | Like many of us, Angie Mokoena has a passion project that has great potential as a small business. What has been standing in her way is the triad of familiar reasons why more of us don't convert our great ideas into viable start-ups - finances, know-how and time... read more>> | | |
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 | Opentenders has entered into a partnership with Tungwa Holdings in order to facilitate their drive to link entrepreneurs and small businesses to trade opportunities and knowledge... read more>> | | |
 | Combining the skills of SA fashion entrepreneur Paul Simon with the e-commerce skills of the Fontera Digital's Skunk Works team, &Threads is an online fashion boutique that aims to provide the SA market with direct access to the growing talent of young fashion designers and a retail solution for the designers themselves, who get an easier route to market that sidesteps the traditional 'buyer - seller' dynamic and the extensive costs of going it alone. read more>> | | |
 | Taste Holdings has recognised the significant potential of incentives to achieve a variety of positive outcomes within its franchisees' businesses, both in terms of increasing brand visibility and sales, and strengthening, retaining and motivating the employee body... read more>> | | |
 | Musa Msane The explosion of township-based malls and shopping centres, providing a space for all types of brands to be nearer to the secondary market is one of the new exciting developments in the townships... read more>> | | |
 | Woolworths staff have so far cashed out about R1.9bn after selling shares following the maturity of the company's black economic empowerment (BEE) employee share ownership scheme that was initiated eight years ago... read more>> | |
| - urban espresso to handle Andy Warhol collaboration launch - more info
- Primedia Lifestyle Marketing Services signs Watercrest Mall - more info
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|  | Stellenbosch University currently seeks to appoint a suitably qualified and experienced buyer (Procurement and supply services) (Ref.AV/219/0715). Applications close: 31 July 2015 Read more >> |
| | | | | Authentic Leader - Manager - Level 1Maurice Kerrigan Africa (Pty) Ltd - 21 Jul 2015 to 22 Jul 2015, Johannesburg | 21 Sep 2015 to 22 Sep 2015, Johannesburg | 3 Nov 2015 to 4 Nov 2015, Johannesburg | | |
| William Shakespeare "Some are born great, some achieve greatness, and some have greatness thrust upon them." |
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