ZIMBABWEZim business launch customer service organisation
[Dumisani Ndlela] Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year. 7 May 2008 14:00

WEST AFRICAPress harassment hinders Niger's development, watchdogs warn
Press freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world. 16 Jan 2008 07:32

AFRICAInnovation is alive and well and living in loyalty programs
Innovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones. 9 Nov 2007 13:35

AFRICAWhen someone telephones your company...
Do they get a response that encourages them to stay – or are they driven towards your competitors? How your staff talks to people who call can attract – or repel – those people. And that means a better business, or a failing one. 7 Sep 2007 07:45

AFRICAPumping up sales through potent promotions
Moving forward successfully into the future, today's retailers must vary the types of the promotions they offer, to maintain a high level of consumer satisfaction toward their brand. 31 Aug 2007 12:07

SOUTHERN AFRICASA contact centre industry set to become global player
While the South African contact centre industry is not immune to global challenges, the country is currently improving its promising position in the global market as a more coherent strategic focus becomes evident in the industry in SA. 13 Jul 2007 09:40