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Episode 162: Ravi Naidoo takes us through 21 years of Design Indaba - Part 1

Date: 11 Feb 2016
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Six sales trends shaping industry

The sales environment of today is focused on selling value to clients rather than solutions or products, which demands a solid understanding of the client's requirements and highly skilled sales representatives...

In an economic crunch, the client is king

I remember a time when agency was king. We had the prerogative to determine our fees and to dictate our work to the consumer. In these times, the most adventurous and daring work came to light...

By Takudzwa Madzikanda

[Biz Takeouts Lineup] 137: Vehicle branding solutions, the Daily Maverick and Nic Harry

Tune in to the Biz Takeouts Marketing & Media radio show, 25 June 2015, from 9-10am, as show host Warren Harding chats to David Ferguson, Styli Charalambous and Nic Haralambous...

[Biz Takeouts Lineup] 132: Digicape launches iBeacon technology in SA

Tune in to the Biz Takeouts Marketing & Media radio show tomorrow, 21 May 2015, from 9-10am, as show host Warren Harding chats to Daniel Gross, Gerhard de Kock and Jacqui Maroun...

[Biz Takeouts Lineup] 131: The Pendoring Ad Awards campaign

Tune in to the Biz Takeouts Marketing & Media radio show tomorrow, 14 May 2015, from 9-10am, as show host Warren Harding chats to Tiaan Ras...

Online webinars look at brand experience in African context

GfK South Africa has launched a series of free online webinars on delivering positive brand experience in order to grow sales in South Africa...

[Biz Takeouts Lineup] 130: This is Me, EFC Africa and Digital Planet

Tune in to the Biz Takeouts Marketing & Media radio show tomorrow, 7 May 2015, from 9-10am, as show host Warren Harding chats to Mark Chirnside, Cairo Howarth and Neil Watson...

Six of the worst customer service practices... and how to fix them

Customer experience management (CEM) is a strategic process that companies should implement across the entire organisation to look after their customers...

By Andrew Cook

Bringing emotion back to e-commerce with curated commerce

Our access to information has never been better, which has certainly empowered the consumer, but at the same time has also effectively rendered them more indecisiveness than ever before...

By Mike Saunders

In sales today, knowledge really is power

Sales used to be simple: Make a cold call. Get an appointment. Meet and build rapport. Uncover needs with probing questions. Deliver your pitch or presentation. Overcome any objections. Close the deal. Sign on the line...

By Mark Berger

The 'three Hs' that will always fix a bad customer experience

We all make mistakes. It's what makes us human. It's how we learn. And as businesses, we implement technology and automate processes to try to minimise the likelihood of...

By Julian Diaz

AVI targets African sales with better distribution

Branded consumer products group AVI is targeting a good year for grocery and personal care sales in African countries, after improving its distribution channels in several export markets...

By Nick Hedley

MoboFree.com making buying, selling online easy

The MoboFree technological platform is reportedly making buying and selling online easy for all African users - not only via PCs and smartphones, but also via older/feature phones.

Increased sales through omni-channel shopping

Online marketplace, Kaymu.com.ng, defines omni-channel shopping as the simultaneous use of two channels for shopping purposes and describes the necessary coherence between the different channels to...

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