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Retail

The competitive hook

Major retailers have been let off the hook, as the Competition Commission issued a notice of non-referral on Friday, following an investigation into long-term supermarket lease agreements.

Meanwhile, the Competition Tribunal last week heard arguments from the Commission and merging parties Foodcorp and Oceana about the terms of sale of Foodcorp's fishing business. The food producers claim the Commission's proviso was threatening jobs; the Competition Commission argued that Oceana should not own Foodcorp's fishing rights.

Finally, keep up with the 2014 Biz Trends from Doug Mayne, Justin Hawes and Aki Kalliatakis.

Have a fabulous week!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image courtesy of scottchan / FreeDigitalPhotos.net.

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Weekly top stories
Commission not to prosecute major retailers

Following its long term investigation into long-term supermarket lease agreements, the Competition Commission has announced it has concluded its investigation and has issued a notice of non-referral.

Read more >>

DigiChat with Andrea: Starts this week

Bizcommunity is proud to introduce DigiChat with Andrea Mitchell - due to launch this week.

Read more >>

Online shoppers seek trust, fairness

Sarina de Beer

South African consumers want more than a smooth transactional experience when shopping online; they want intangibles such as trust, fairness and what Ask Africa deems 'humanness' in service delivery.

Read more >>

New partnership provides R20m credit facility for BEE contractors

A pilot partnership between Standard Bank and Massbuild will see Massbuild supply building materials through a R20-million credit facility to 10 pre-selected BEE contractors.

Read more >>

The importance of CEM in building business

Steve Briggs

In increasingly commoditised markets, the most important way for an organisation to distinguish itself from the pack - in a sustainable way - is through providing customers with a quality customer experience and adding value to customers' lives wherever possible.

Read more >>

Bread sales decline, bakeries need to adapt

Judy Laidlaw

According to research by Mintel, bread consumption in France has declined by 10% over the past 10 years; Italy has seen a decrease from 200g to 80g per capita over the same time and the UK has seen a decline of 2% year-on-year.

Read more >>

Security rules for online retailers increase

Peter Harvey

Security rules for online credit card payments are being tightened, with global associations fulfilling their first priority of protecting their own customers, the credit card holders, from any financial loss if their card data is stolen or hacked.

Read more >>

Food and beverage income up 7.0%

Total income generated by the food and beverage industry in SA increased in nominal terms (current prices) by 7.0% year on year (y/y) to R3.9bn in November‚ data from Statistics South Africa showed on Monday, 20 January 2014.

Read more >>

Property sector shows interesting promise

With interest rates one of the most important underlying forces for the property sector and retail expected to perform well, South Africa's listed property sector can expect another interesting year in 2014.

Read more >>


Retail Trends
[2014 trends] Sustainable event practices to grow in 2014 and beyond

Justin Hawes

I think that because events like exhibitions, mall activations, etc, engage all of the senses, they represent the marketing medium that will champion sustainable growth and development in 2014 and beyond. Read more >>

[2014 trends] Mall and retail trends for 2014

Doug Mayne

I think that overall it's going to be a tough year for retailers, but those that truly embrace technology, focus on staff, their knowledge and deliver an authentic, world class experience could edge ahead of competitors. Read more >>

Associations
CGCSA, SOCAP form partnership
The Consumer Goods Council of South Africa (CGCSA) and the Society of Consumer Affairs Professionals (SOCAP) have formed a partnership with the aim to see improved customer care in the country in 2014. Read more >>

New chairman for Cape Winemakers Guild
The new chairman of the Cape Winemakers Guild is Andries Burger, award-winning winemaker of Paul Cluver Estate Wines, taking over from Jeff Grier of Villiera Wines. Read more >>

Banking & Finance
Worst password is now '123456'
The only positive point to be drawn from 2013's list of the world's worst and easiest to hack passwords is that "password" is no longer in the number-one spot - it's at number two and 123456 is now in the top spot Read more >>

Brand News
Keep it sweet this Valentine's and start your very own story with Cadbury P.S.

Issued by Mondelez South Africa

Cadbury P.S. is offering 10 lucky fans a chance to start their own story by sending an anonymous virtual P.S. bar to their crush and standing a chance to win their dream date at a secret location. Read more >>

Samsung, Google sign patent-sharing deal
Puma kits out Planet Fitness
Commercial Property
Listed property's record 'beats cash‚ bonds'

Alistair Anderson

South African investors should add listed property stocks to their portfolios this year because their track record in beating inflation is better than cash‚ bonds and certain other equity investments‚ says Grindrod Asset Management's Ian Anderson. Read more >>

Arrowhead Property's private placement over-subscribed

Alistair Anderson

Tower's income payout surprise

Joan Muller

CRM
[2014 trends] Tips to keep customers happy

Aki Kalliatakis

Ask people about the state of customer service, and there is a good chance that they will be able to tell you about at least five stories of terrible experiences - and not many positive ones. Read more >>

Distribution
Intel appoints Pinnacle Africa as official distributors
Intel, which has dominated the PC microprocessor market for the last two decades, has appointed Pinnacle Africa as its official distributor. Phillip Thompson will be its brand manager. Read more >>

e-Commerce
eCommerce in South Africa has seen increased adoption by furniture retailers

Issued by Realmdigital

The global success of online shopping has given rise to the widespread adoption of ecommerce ventures by furniture retailers wishing to capture the potential of this ever-growing market. Read more >>

Exhibitions & Events
Inspire Trade Expo launching July 2014
Inspire Trade Expo aims to provide a platform for manufacturers to display premier furniture, décor and design in a trade expo for the retail industry. It is taking place 10-12 July 2014 at Gallagher Convention Centre, Midrand. Read more >>

YourTechLive to offer latest consumer electronics, gadgets
South African exhibitions offer springboard to Africa's growth

Brad Hook

Fashion, Clothing & Textiles
Foschini's Christmas trading sales up 11.4%
The Foschini Group said its Christmas trading was in line with expectations across all merchandise categories‚ with group sales growth for December of 11.4% and same-store growth of 5.3%. Read more >>

FMCG
SABMiller invests US%110m in Nigeria
Global brewing company SABMiller's Nigerian subsidiary‚ Intafact Beverages‚ is to expand its brewery in Onitsha‚ south-eastern Nigeria. Read more >>

Du Toitskloof Wines launches new Vin Doux
Health & Safety
Chemical threat may make for an unsafe pair of hands
Antibacterial soap and hand wash are everyday hygiene products to which most consumers do not give a second thought. Read more >>

Hospitality
Tourism performs better than expected

Andiswa Maqutu

SA's tourism sector performed better than expected in the last quarter of 2013‚ showing resilience despite global economic woes‚ according to the Tourism Business Council of SA's (TBCSA's) FNB tourism business index. Read more >>

Marriott clinches deal to buy biggest African hotel chain
US hotel giant Marriott announced it had finalised a deal to buy the Protea group, Africa's largest hotel chain, for US$186m. Read more >>

Spur's total sales reach R2.8bn
Youth programmes encourage entry to responsible tourism sector
Total income from tourist accommodation up 10.5%
Manufacturing
AVI group H1 revenue up 10.4% to R5.40bn
Industrial group AVI has reported a 10.4% rise in revenue from R4,89bn a year ago to R5.40bn for the six months ended December. Read more >>

Ellies Holdings earnings down 40.9% to 25.09c
Electronics group Ellies Holdings has reported a 40.9% decline in its interim headline earnings per share (HEPS)‚ which it ascribed to the end of an Eskom contract that had boosted its results in the previous periods. Read more >>

Telkom 'in talks to sell its cellphone towers'

Thabiso Mochiko

Merchandising
Annual price decrease announcement from Rocket Creative!

Issued by Rocket Creative

Every new year comes the unwelcome deluge of supplier notifications that annual price increases are imminent. Well, this year Rocket Creative is determined to turn the tables to the benefit of their clients. Read more >>

Regulatory
Oceana 'should not own' Foodcorp's fishing rights

Amanda Visser

The Competition Commission on Tuesday, 21 January 2014, argued before the Competition Tribunal that South Africa's biggest fishing firm‚ Oceana‚ should not become the owner of Foodcorp's small pelagic fishing rights in its takeover of Foodcorp's fishing business. Read more >>

Competition proviso 'threatens fish canning jobs'

Amanda Visser

Retail Marketing
V&A, MasterCard to collaborate on events
There will be exciting collaborations in Cape Town over the next year, as MasterCard and the V&A Waterfront have announced a corporate partnership on various marketing and branding activities and events and a platform to highlight MasterCard's Priceless Africa campaign, launched in 2013. Read more >>

Fish & Chip Co runs promotional competition
Wine tourism marketing initiative for Stellenbosch
Shipping & Transport
SA benefits from increased Kenyan shipping
Traffic through Kenya's port of Mombasa has increased by 7.4% a year over the past 12 years. In 2012, it handled some 19.6 million tons of cargo, of which about 4 million tons were imports and 5 million tons were transit cargo to neighbouring countries. Read more >>

Training
Western Cape opens first Youth Café
The Western Cape government said on Monday, 20 January, it was committed to extending as many opportunities as possible to the youth, and claimed it would continue to push its strategy that aims to see young people in the province becoming economically self-sufficient by the age of 25. Read more >>


International

Coca-Cola to close four bottling plants in Spain
MADRID, SPAIN: Coca-Cola is likely to close four of its 11 bottling plants in Spain in a move that would affect 1,250 jobs, the company and the UGT union said. Read more >>

Online, is fine... But beware of cybercriminals
MOSCOW, RUSSIA: It's all about money... While online shopping and banking is growing and growing, financial transactions are top Internet security concern, says Kaspersky Lab. Read more >>

BlackBerry shares lifted by huge Pentagon contract
NEW YORK, USA: BlackBerry shares leapt more than nine percent after the troubled Canadian smartphone manufacturer was boosted by the news of a contract to supply the US military with 80,000 new handsets. Read more >>

Big-screen 'phablet' smartphone sales to soar: report
SAN FRANCISCO, US: Sales of big-screen smartphones will soar in coming years as people who game or watch videos on the go opt for "phablets" with near tablet-size views. Read more >>

LG to launch curved smartphone in Europe
SEOUL, SOUTH KOREA: South Korea's LG Electronics said it would start selling its first curved-screen smartphone - seen as a first step to fully flexible products - in Europe next month. Read more >>

Malt whisky sells for record-breaking US$628,000
HONG KONG: A bottle of malt whisky has gone under the hammer in Hong Kong for the record-breaking sum of HK$4.9m (US$628,205), an auction house says. Read more >>

New York Festivals: Third round, Executive Jury appointments
Further IT glitch hits UK bank customers
Cannes Lions now accepting entries
Pope says internet 'gift from God'
Nokia mobile sales drop ahead of Microsoft handover
EJC launches new website
Germany says 16m email accounts compromised
One Show launches 'Intellectual Property & Products' category
On-premise versus SaaS solutions: The right choice for enterprise

Ophir Shalitin

South Korea to spend US$1.5bn on 5G 'movie-in-a-second' service
Verizon buys Intel's fledgling TV operations
Renault's sales rise thanks to low-cost cars
UN says food is running out in Central Africa
Intel to cut staff in face of stagnant earnings

More International


Government

Sanral survives its third scare
The South African National Roads Agency's headquarters in Pretoria was evacuated after a bomb scare. Read more >>

Transnet urged to work with Richards Bay port

Brendan Ryan

The president of the Chamber of Mines‚ Mike Teke‚ has renewed his appeal to Transnet to collaborate with the Richards Bay Coal Terminal (RBCT) on further expansion to cater for junior black coal miners wanting access to export markets. Read more >>

Manufacturers to lay off more workers this year

Mariam Isa

The hard-pressed manufacturing sector is set to shed more jobs this year in the face of labour unrest, rising costs, and a muted recovery in global and domestic demand. Official figures show that the sector, which accounts for 12% of employment in South Africa, shed 68,000 jobs in the third quarter of last year. Read more >>

Send your budget tips to Gordhan
PRETORIA: Finance Minister Pravin Gordhan has invited the public to submit their tips on what they would like to see in the country's budget, which he will present to Parliament next month. Read more >>

SA volumes of transported goods drops 8.6%
The volume of goods transported (or payload) in SA decreased by 8.6% in November compared the same month in 2012‚ Statistics South Africa said on Monday, 20 January. Read more >>

Madibeng water supply improved
Striking mine workers called upon to end strike
SANParks concerned over water pollution
SA continues with efforts to secure Korkie's release
Community to be involved in recruiting police - Mthethwa
Consolidate social dialogue - Motlanthe
Dates set for judges to disclose interests
Violent strikes, minimum wages under the spotlight
Suspicious package found at SANRAL offices
Govt calls for protests to be peaceful
Gates Foundation forms new health partnerships in SA

Tamar Kahn

ANC gives itself five years to resolve minimum wage

Linda Ensor


More Government news


Lifestyle

Royal Chundu, paradise on the Zambezi

Brian Berkman

"That's a Narina Trogon," Solilo Kalumba, SK to his friends, pointed out. Armed with my iPhone Bird Guide App, I disagreed. "Narina Trogons don't live here," I read from the guide, smug in my correctness... Read more >>

Cruze joins the frisky turbo world

Henrie Geyser: motoring editor

The popularity of the Chevrolet's Cruze is going to increase by quite a few notches now that GMSA has replaced its sleepy normally aspirated 1.8 engine with a turbo-fed 1.4 engine that not only provides more low-down kick but is also more frugal when it comes to fuel usage and emissions. Read more >>

InterConti's a high-flyer

Brian Berkman

Staying in an airport hotel needn't be a grudge purchase. I wish our one night at the InterContinental OR Tambo could have been a week. Read more >>


New accounts

  • Networx PR wins new consumer show account - more info

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Jobs offered




New events to diarise

Oude Werf Weekend Package
24 Jan 2014 to 30 Mar 2014 Cape Town

Muizenberg Historical Walk
Muizenberg Historical - 2 Feb 2014 Muizenberg

Night out in Paris
Gordon's Creations - 14 Feb 2014 Johannesburg

Managing Accounts Payable
Alusani Skills & Training Network® - 17 Feb 2014 to 18 Feb 2014 Johannesburg

Management & Leadership for Women
Alusani Skills & Training Network - 19 Feb 2014 to 20 Feb 2014 Johannesburg

Cape Town Art Fair 2014
Fiera Milano Exhibtions Africa - 28 Feb 2014 to 2 Mar 2014 Cape Town

Decorex Durban
Thebe Reed Exhibitions - 20 Mar 2014 to 23 Mar 2014 Durban

Tendering & Winning Public Sector Contracts
Alusani Skills & Training Network® - 16 Apr 2014 to 17 Apr 2014 Johannesburg

Decorex Cape Town
Thebe Reed Exhibitions - 25 Apr 2014 to 28 Apr 2014 Cape Town

Effective Purchasing
Alusani Skills & Training Network® - 22 May 2014 to 23 May 2014 Johannesburg


Upcoming events

Fashion Up
The Common Room - 31 Jan 2014 Johannesburg

Effective Communications and Human Relations
Dale Carnegie Training - 3 Feb 2014 to 4 Sep 2014 Johannesburg,Pretoria


Quotes

Beatrice Wood
"I don't like to sell my finest pieces."
Theodore Dreiser
"In order to have wisdom we must have ignorance."
Martin Luther King, Jr.
"We must learn to live together as brothers or perish together as fools."
Edward Thorndike
"Psychology helps to measure the probability that an aim is attainable."
Robert Louis Stevenson
"That man is a success who has lived well, laughed often and loved much."

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