Despite the dissemination of vaccines in the months ahead, a larger portion of consumer spending will be impacted by recessionary conditions...
Ailsa Wingfield 11 Jan 2021
To hear some industry commentators tell it, Covid-19 is going to be the final nail in the coffin of retail as we know it. At best, they're over-simplifying. At worst, they're just wrong...
Lee Naik 13 Oct 2020
Game's vice president shares how the retailer has navigated business challenges and opportunities over the last 50 years, and how it aims to remain relevant beyond 2020...
Lauren Hartzenberg 31 Jul 2020
Sub-Saharan Africa is home to 14% of the world's population and by 2030, the region's population will surpass that of China. The way consumers shop in the region is ever-changing...
Christele Chokossa 8 Jan 2020
Africa's consumer landscape is fragmented and polarised, characterised by the double-edged demand of a diverse base of consumers...
Ailsa Wingfield 6 Jan 2020
At the heart of customer engagement lies customer intimacy...
Mark Wilson 25 Oct 2019
Competition amongst suppliers and retailers are at an all-time high, and today's consumer is much less predictable than in the past...
Lauren Hartzenberg 15 Oct 2019
It's a common question that we assume everyone knows or understands. But assuming versus engaging, in order to know, are vastly different...
Jane Stevenson 3 Sep 2019
There are a few basic things every business can do to ensure that its communication strategy is as effective as possible...
Greg Chen 2 Aug 2019
Businesses have become obsessed with their growth curve, regardless of the metric, number of users, customers and followers growth...
Kirsty Sharman 25 Jul 2019
Anyone aspiring to build the next Amazon needs to adopt a similar approach to Jeff Bezos's insistence on an empty chair...
Anne-marie le Roux 15 Jul 2019
Customer relationship marketing (CRM) is an important tool to help turn your marketing campaigns into a success. With this tool, repetitive tasks are automated, freeing up time for teams to engage with tasks, that are more demanding to meet business objectives...
Michael Gullan 13 Jun 2019
Africa has been a rich source of artistic inspiration for many parts of the world for centuries, but what's changing now is that Afrocentric culture is being spearheaded by the sons and daughters of the African continent...
Lauren Hartzenberg 29 May 2019
The shift to a more individualised society that values experiences more than goods has resulted in a strong drive towards personalisation...
Refilwe Maluleke 23 Apr 2019
Coricraft is weaving digital elements into its physical stores, enhancing the in-store environment and making the path to purchase simpler...
Lauren Hartzenberg 1 Apr 2019
When you design for mobile, consider who you're building for. For the small percentage with beautiful, high-end phones, or for 61% of the market?
Lauren Hartzenberg 22 Mar 2019
Frank Mayer and Associates, Inc.'s company thought leaders are peeking into their crystal balls to predict what the coming 365 days have in store for the retail and point-of-purchase industries...
Leo Van De Polder 28 Feb 2019
The shopping centre ecosystem is facing an apocalypse. Why? Because shops are middlemen and the internet is killing middlemen...
Alan Knott-Craig 11 Feb 2019
Technology and changing customer demographics have set a new stage for retail. Success today is defined by the ability to keep up, or get out in front of, trends that are driving consumer purchases...
Leo Van De Polder 30 Jan 2019
IRI's Marylee Townshend predicts 7 trends that will influence the future of FMCG...
Marylee Townshend 29 Jan 2019
More than ever before, in 2018 we saw sustainability playing a major role in shaping trends in the retail sector...
Feroz Koor 25 Jan 2019
With two key retail periods - Black Friday and festive season - now behind us, retailers are looking for new ways to increase revenue, grow market share, and boost profits...
Mark Schech 22 Jan 2019
The fresh produce industry's characteristics can easily be defined by those of its products - quick turnaround and short shelve life. It is definitely not an easy game...
Lindie Stroebel 21 Jan 2019
Shopping - love it or hate it, it's nearly impossible to escape the banality or adventure that competes for consumers' precious time. It takes us away from the things we would rather be doing...
Ailsa Wingfield 14 Jan 2019
We're in living in an omnichannel world. We use a number of different paths to get to the products, info and services that we want. Search has become intuitive...
Lauren Hartzenberg 6 Nov 2018
It's no secret that personalisation is essential in developing a successful customer experience. Central to that is getting to know all you can about your customer and using that information to drive the interaction...
Wynand Smit 18 Apr 2018
As store closures continue across the globe, we're witnessing the demise of physical retail as we know it...
Lauren Hartzenberg 26 Mar 2018
The proliferation of e-commerce essentially means that retailers are now more than ever competing in a global marketplace...
Lauren Hartzenberg 16 Mar 2018
In the search to become 'more than a store', retailers in Africa need to put their customer at the heart of the operation, says Frans van der Colff...
Lauren Hartzenberg 9 Mar 2018
If you're searching for proof that retail as we know it is changing, look no further than Shanghai's 24-hour, unstaffed, self-driving grocery store...
Lauren Hartzenberg 29 Jan 2018
