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Today's top stories


CRM
Service with a smile: how a simple gesture could influence customer decision-making

Brandon Bester

It's often easy to be in a state of negativity bias; simply reading the news can often be disheartening. However, there is great business sense in turning that frown upside down... read more>>
FMCG
Good Snacks launched in SA
Good Snacks, which launched in SA earlier this week, is a monthly subscription box bringing you healthy snacks that are carefully sourced and customised specifically for you... read more>>
Rainbow Farms and TSB help lift RCL Foods earnings
RCL Foods bounced back in the year ended June, reporting headline earnings from continuing operations of R964m from a loss of R333m last year... read more>>
Franchising
Where can your tyres take you on Heritage Day?

Issued by Tiger Wheel & Tyre

Tiger Wheel & Tyre is encouraging South Africans to take to the road on Heritage Day, 24 September, and visit their nearest World Heritage Site... read more>>
Retail Marketing
Jenna Prandini to become Puma ambassador
Puma has announced an endorsement contract with rising track star Jenna Prandini, under which the 2015 USATF National 200m and NCAA 100m champion will join Puma's group of athletes, which includes Usain Bolt, and will add more depth to Puma's female portfolio... read more>>
Sales
Cashbuild sees space for more stores

Zeenat Moorad

Cashbuild (CSB) reported a 35% rise in full-year profit on Tuesday, signalling an improvement in the building materials market... read more>>
Supply Chain
The ombudsman cometh

Neville Melville

Has the culture of non-compliance and non-payment that is increasingly prevalent amongst the general population spread to businesses? If the recent experience of the office of the Consumer Goods and Services Ombud (CGSO) is anything to go by, it may well have done so... read more>>
Business
Creativity needs insights as much as your brand needs creativity

Velia Duncan

Mark Tutssel, Chief Creative Officer of Leo Burnett Worldwide, famously said that "Creativity is the logical conclusion to brilliant thinking". What he didn't say is: "Brilliant thinking is the logical conclusion to brilliant insights". But he should have... read more>>
Jobs offered


New events to diarise
7th Annual Public Sector Supply Chain Summit
Commerce Edge South Africa Pty LTD - 8 Sep 2015 to 9 Sep 2015, Johannesburg

3rd Annual Absa Enterprise Supplier Development
Commerce Edge South Africa Pty LTD - 9 Sep 2015, Johannesburg

7th Annual Retail Banking Africa 2015
Fleming Gulf - 9 Sep 2015 to 11 Sep 2015, Johannesburg

Matjhabeng Bridal Expo
Abanqobi Concepts - 12 Sep 2015, Welkom

Six Sigma Green Belt Training
knowledgehut solutions pvt ltd - 14 Sep 2015 to 15 Sep 2015, Johannesburg

SAESI 2015 Conference Exhibition & Training Events
IMD Conferences Exhibition Workshops (PTY) LTD - 1 Nov 2015 to 6 Nov 2015, Johannesburg

Bridal Fair at The Oyster Box Hotel
SA Bridal Fairs - 15 Nov 2015, Umhlanga

2015 Gambling Indaba Conference and Expo
Gambling Indaba - 22 Nov 2015 to 24 Nov 2015, Cape Town

SASDC Synergy Conference 2015
SASDC - 23 Nov 2015 to 24 Nov 2015, Johannesburg

The 3rd Annual Smart Procurement World WC 2016
Smart Procurement World - 1 Mar 2016 to 3 Mar 2016, Cape Town

Upcoming events
SEAexpo 2015
C-Major Productions - 4 Sep 2015 to 5 Sep 2015, Johannesburg

Quotes
Remez Sasson
"Success requires that you have a motivating inner power to push you forward. If you don't have this power you need to develop it."

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  Twitter
@tweetstruth
A customer is for life,not just for Christmas - 6 engagement tips to help you cut through the festive season clutter: http://t.co/95ohB4CjN4 - Thu Sep 03
@City_Press
Over 40% of Africa's millionaires live in SA: http://t.co/JG4AQ9u9nu - Thu Sep 03
@memeburn
(E)commerce: 5 ways the future of consumer retail is already here via memeburn http://t.co/d4JXLrq8t6 - Thu Sep 03
@busrep
Johannesburg: Africa's cradle of millionaires http://t.co/D6OAEL7IB1 - Thu Sep 03
@RetailProphet
BRETT is a robot that learns just like a child http://t.co/fOeshQhgJm #technology #retail - Thu Sep 03
@NeilRetail
Brick-and-mortar retailers are betting on these 5 in-store technologies to win back shoppers. http://t.co/ctJRhVuNex - Thu Sep 03
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