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 | Today's top stories |
|  | [Jessica Taylor] Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too... read more>>
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A media breakfast at La Belle Bistro & Bakery in Camps Bay today, 29 July marked the official launch of Almond Breeze - a low-calorie, lactose-free alternative to cow's milk... Read more >> | [Issued by Chris Moerdyk] Not only is retail advertising generally inefficient in South Africa but the majority of the big chains are missing out on profit opportunities by letting customers leave their stores unhappy... Read more >> | Leigh Andrews Prestige marketing isn't just about classy shots of high-end products - you still have to follow the tried and trusted marketing methods that make people relate to your brand, especially on the continent... Read more >> |
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 | J.C. Le Roux sparkling wine has been declared a true consumer Icon for the second consecutive year and wine category winner for the fifth year running in the Ask Afrika Icon Brand Survey. It was one of only 28 South African brands to achieve iconic status in the 2015/16 survey and, once again, the only alcohol brand to make the cut for the Icon hall of fame... read more>> | | |
 | Leigh Andrews If 'social engagement' sounds more like drinks after work than a key component of marketing in today's hyper-connected world, chances are you weren't at last week's CEM Africa Summit... read more>> | | |
 | Geberit acquired Sanitec and with it, the brand Keramag, in January 2015... read more>> | |  | The 19th annual congress of the South African Council of Shopping Centres will feature insight, engagement and vigorous debate as shopping centres and retailers shine a light on the opportunities and challenges of the current market... read more>> | | | | |
 | Issued by Ackermans Leading value retailer, Ackermans, has announced the trendiest and most stylish kid in South Africa: Kekeletso Choolo a.k.a. Kid Fresh is the 2014 winner of the Style Squad Competition... read more>> | | |
 | Issued by Rentokil Initial Whilst urbanisation comes with many benefits, it also comes with increased levels of mental illness, which may be explained by decreased contact with nature... read more>> | | |
 | Issued by Pyrotec Messaris Brothers is a South African manufacturer of quality crisps and nuts. The introduction of Do-It Hang Tabs to their packs resulted in a considerable decrease in the number of returns from supermarkets... read more>> | | |
 | On tomorrow's Biz Takeouts Marketing & Media radio show, show host Warren Harding chats to two more of the keynote speakers for the Cape Town IMC Conference... read more>> | | |
 | Boris Dzhingarov Smart business managers always think about bartering and it is a shame to notice that many still do not understand why this is something that has to be considered... read more>> | |
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| | | Smart Procurement World 2015Commerce Edge South Africa Pty Ltd - 8 Sep 2015 to 10 Sep 2015, Johanneburg | 1 Mar 2016 to 3 Mar 2016, Cape Town | | | | |
| A. R. Rahman "When you do something with a lot of honesty, appetite and commitment, the input reflects in the output." |
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