12 May 2014Contact usSubmit newsAdvertise on bizList your company
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Retail

The tipping point

We're not even halfway through the year but in retail, it seems it's never too early to start planning for the festive season. Marketing strategies, new products and, of course, service.

Last week we had a look at the importance of good service.
This week, Aki Kalliatakis gives us a breakdown of what he's prepared to pay for customer service - waitrons, petrol pump attendants, car guards... but law clerks? When do you stop passing your bucks?

However, it's time for sommeliers to stop fighting for tips and start preparing for the 2014 Bollinger Exceptional Wine Service Awards. Entries are only open till the end of the month, so get corking.

Have a great week!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image: © grafikplusfoto - Fotolia.com

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Weekly top stories
Clover buys DairyBelle yoghurt, UHT milk business

Clover Industries has announced the purchase of DairyBelle's yoghurt and UHT milk manufacturing, marketing and distribution businesses for R125 million and R30 million respectively.

Read more >>

Retailers need to innovate in-store, not only online

Louise Marsland

There is one massive sector of the market that seems to withstand any and all attempts to provide a better experience for the consumer... in-store retail.

Read more >>

Food labelling regulations confuse industry

Nick Hedley

SA's new meat-labelling regulations, which came into effect two weeks ago, appear to have created more uncertainty in the industry, leaving suppliers and retailers open to possible charges of noncompliance.

Read more >>

To tip or not?

Aki Kalliatakis

Where does tipping staff end - I just stopped off at a garage next to the highway to fill up my Smart and grab some breakfast. Petrol cost me R360, plus a R10 tip, breakfast was R63 plus a R17 tip. I also gave the roaming car park attendant another R5 for "looking after my car."

Read more >>

Start planning for festive season success

The latest increase in the repo rate and the continued hikes in fuel prices point to another challenging holiday season for retailers in 2014. However, those retailers who start planning now stand a better chance of having a successful festive trading season.

Read more >>

Cleaver Awards pick top cut butcheries

The annual Cleaver Awards have been announced, with the top national prize going to Uitkyk Vleismark, Lichtenburg. The Awards, an initiative of the South African Red Meat Industry Forum, recognise butcheries that meet the highest standards across three categories.

Read more >>

New players in sports drinks push projected growth

The annual quantification report on the RTD sports drinks in South Africa, released by BMi research, shows that the market decreased in volume from 2012 to 2013. The decline is not expected to continue, as new players entered the market in December 2013 and the category is expected to show growth.

Read more >>

Cabernet Sauvignon gems at Nederburg Auction

Commenting on reds presented for inclusion in the 40th Nederburg Auction this year, the panel of judges said "over-enthusiastic experimentation" in Bordeaux blends, because of European influence and new investment in local farms during the 2000-2008 period, could account for what they termed "possible neglect" by winemakers of Cabernet Sauvignons of the same period.

Read more >>


Banking & Finance
Zimbabwe central bank has 'no tools' to fix economy
Zimbabwe's new central bank chief said the country's economy was weakening and the bank did not have the tools to fix it. Read more >>

Brand News
WOSA appoints Michael Jordaan as chairman
Wines of South Africa (WOSA) has appointed Michael Jordaan (46), venture capitalist and former CEO of FNB as chairman. Hailed as one of South Africa's most visionary and progressive business leaders, the one-time CNBC Africa Business Leader of the Year for Southern Africa, succeeds Johann Krige. Read more >>




Alan Knott-Craig steps down as Cell C's boss
Alan Knott-Craig has stepped down as Chief Executive of Cell C and is to become an executive board member of the company. Read more >>

Garmin vívofit - a wellness band that makes every step count

Issued by Garmin

Garmin is excited to announce vívofit (pronounced veevo-fit) - the first wellness band from Garmin that encourages you to live a healthier lifestyle and stay active. Launched at CES in January, vívofit stole the show by being awarded best mobile tech for 2014! Read more >>

Master Blenders, Mondelez brew up global coffee leader
Cold Chain
RCL Foods acquires 49% stake in Senn Foods
RCL Foods (RCL) announced on Friday, 9 May 2014, that it had acquired a 49% stake in Senn Foods Logistics through one of its operating subsidiaries‚ Vector Logistic. Read more >>

Commercial Property
Springs Mall to open in April 2016
The R850 million development of a shopping mall for Springs has begun its countdown to an opening in April 2016. This 52,000sqm retail centre in Casseldale will serve both the local and far East Rand shoppers, capturing trade on the N17 as far west as Ermelo in Mpumalanga. Read more >>

Durban residents battle developers

Nivashni Nair

Bonatla in two separate share-swap deals
eCommerce
Biometric fingerprint authentication circumvents hackers
The use of biometric fingerprint authentication technology, currently used in Apple's iPhone 5S and Samsung S5, could be extended beyond device security reasons to ecommerce purposes in the near future. Read more >>

Exhibitions & Events
Noble winnings for SA at IWC
The International Wine Challenge (IWC), recognised as one of the most influential blind tastings in the world, has released its 2014 results. The Trophy results will be announced on 14 May but in the meantime, South African wines are basking in the light of 14 Gold medals, including four for dessert wines. Read more >>




Ethnic Hair Show hits Durban
Jumbo Cash & Carry Durban will host the 2014 Jumbo Ethnic Hair Show for the first time on Sunday 8 June 2014, from 9am to 5pm at the Blue Waters Hotel. The MC for the day is the Zaba who hosted the MTN Radio Awards held earlier this year. Read more >>

Pre-register for FHW and guarantee business connections

Issued by Fiera Milano

Food Hospitality World Africa is the exclusive trade show for the food and hospitality industry in Africa. Pre-register now and say hello to a brighter future. Read more >>

Hospitality
Top sommeliers sought for 2014 Bollinger wine service award
Entries for the first round of the 2014 Bollinger Exceptional Wine Service Award are now open and aspiring sommeliers are urged to enter now, as entries close on 31 May 2014. Read more >>

Dine all day at The Fish & Chip Co
Import/Export
Cruise liner terminal plans for Cape Town and Durban
State logistics group Transnet's master plan for the development of SA's ports includes proposed terminals for cruise liners in Cape Town and Durban, the doubling of exports of motor vehicles from Port Elizabeth, and a berth for oil rigs in Saldanha Bay. Read more >>

Logistics
Strike: Transnet, Numsa may meet
A strike led by the National Union of Metal Workers of SA (Numsa) at Transnet's Ngqura Container Terminal, near Port Elizabeth, was unresolved last week after 14 days of strike action, the national transport and port utility said. Read more >>

Manufacturing
Locally made smartphone available in SA soon
Access to smartphones may be elusive to most South Africans, but a Limpopo company has taken it upon itself to resolve this problem. Read more >>

Producers' activity falls on holidays and strikes
Activity in the manufacturing sector decreased last month owing to strikes and public holidays, a Kagiso purchasing managers' index (PMI) released on Monday (5 May) suggested. Read more >>

Nokia, Microsoft never the twain

Toby Shapshak

Inaugural Manufacturing Indaba in late May
HSBC confirms drop in local manufacturing activity

Fifi Peters

Political uncertainty hammers investments

Evan Pickworth

Research
Women account for more than 50% of new car purchases
A recent international survey on autoremarketing.com found that women car buyers are the fastest growing segment of car buyers - they account for over an estimated 50% of new car purchases and influence 80% of them. Read more >>

PnP poll results: Mother's Day gifts... the best... and the worst!
Retail Marketing
Apple 'press' for new apple juice dispenser
To celebrate the launch of its new unfiltered Harrismith Apple Juice, Sir Juice built a vending machine in the shape of an apple press that had people rolling up their sleeves and pressing their own apple juice, the old-fashioned way. [video] Read more >>

Retailers
Holdsport FY core HEPS up 1.9%
Retailer Holdsport on Tuesday reported increased headline earnings per share (HEPS) of 1.9% to 423.3c for the year ended February. Read more >>

Shipping & Transport
Ghana maritime trade offers opportunities for SA firms
According to the Ghana Shippers Authority, in 2013, Ghana recorded over 21.5 million tons of maritime trade through the two ports in Tema and Takoradi, an increase of 10.7%, compared to 2012. Total imports for the review period was 10.4% more than was obtained in 2012. Total exports also increased by about 11.7% over the 2012 tonnage. Read more >>


International

Venezuela car industry collapses
CARACAS, VENEZUELA: Venezuelans, who enjoy free highways and dirt-cheap petrol, are struggling to buy cars as production falters because of a lack of foreign currency to pay for imported parts. Read more >>

BlackBerry fights back with Indonesian phone
JAKARTA, INDONESIA: BlackBerry will this week launch a new budget handset in Indonesia, one of its last bastions, a major step in the ailing smartphone manufacturer's's fightback against Samsung and Apple. Read more >>

Sony to close e-reading store in Europe, Australia
TOKYO, JAPAN: Sony is to close its e-book Reader Store in Europe and Australia following a similar move in North America as part of a plan for the electronics company to tranform itself. Read more >>

Twitter, Amazon team up for in-app purchasing
WASHINGTON, USA: Amazon has rolled out a new feature that allows Twitter users to select items for purchase on the online retail site without leaving the messaging platform. Read more >>

British online piracy deal close
Omnicom, Publicis ditch merger talks
Santos denounces hacking of peace talks communications
Snapchat settles FTC charge that it deceived users
NYF International Advertising Awards: Forsman & Bodenfors Sweden Best in Show for 'The Epic Split'
How RTB works for you
Top tech company acquisitions compared: Microsoft, Google, Facebook, Apple and other business giants

Submitted by David Adelman and Alex Hillsberg

NYF: Inaugural Torch Awards Pitch Challenge 2014 Grand Winner - Team DDB Beijing
BMW gets off to roaring start in 2014
Adidas profits hurt by strong euro
SingTel fined a record US$4.8m for service disruption
HP pledges US$1bn investment in cloud computing
Yahoo shares fall after Alibaba IPO filing
Rollin' with Halfords
Iraq finally gets 3G telecommunications
BlackBerry sells Canadian properties for Can$305m

More International


Government

Sanral warns against hoax email
Sanral warns Gauteng road users: don't be deceived by hoax e-mails and messages, claiming that money can be collected directly from the bank accounts of people using e-toll roads. Read more >>

South Africa faces a shrinking economy

Ross Pennell

Policy makers at the recent International Monetary Fund (IMF)/World Bank meetings highlighted the fact that several countries, including South Africa, are faced with the problem of having to tighten monetary and fiscal policies, whilst making sure that these actions do not damage economic growth. Read more >>

SA to participate in WEF Africa summit
PRETORIA: President Jacob Zuma will send three ministers to represent South Africa at the World Economic Forum (WEF) on Africa Summit, the Presidency said on Monday, 5 May 2014. Read more >>

Beverage tax aimed at reducing alcohol abuse

Linda Ensor

A major review of the taxation of alcoholic beverages is being undertaken by the Treasury as a contribution to the government's fight against alcohol abuse and is likely to result in higher taxes and prices. Read more >>

Dewani appears in court
Judgement by Constitutional Court expands meaning of Companies Act

Thina Siwendu

High Court gives judgment on tax clearance certificates

Heinrich Louw

Political parties await final results
SABC is key weapon in ANC's arsenal

Anton Harber

JRA to launch Find & Fix mobile application
Retirement reforms and making provision

Laurence Hillman

IEC boss says 'We have done well'
Pair arrested for assault of a non-striking mine worker
SABC celebrates 'Decade of the Artisan Programme'
SA to participate in WEF Africa summit

More Government news


Lifestyle

Sonic with a naughty sizzle

Henrie Geyser: motoring editor

Anybody shopping around on the local market for a new hot and cocky-looking small hatch that won't break the bank really only has two choices - a Suzuki Swift Sport or a Chevrolet Sonic RS, both costing less than R230,000. Read more >>

A view on the Blu

Brian Berkman

With 177 keys, The Radisson Blu at Granger Bay abutting the V&A Waterfront, is large enough to accommodate groups and airline crews but still manages to maintain the feeling of an intimate hotel. Read more >>

Relax and recharge at De Hoop

Ruth Cooper

If yearning for a quiet and remote getaway surrounded by spectacular nature, yet still privy to a few basic luxuries, then the De Hoop Nature Reserve, a world heritage site situated in the Overberg region just a few hours' drive from Cape Town might be just what you're looking for. Read more >>


Jobs offered

Store Manager - Johannesburg
Fossil is seeking an energetic store manager, with an entrepreneurial, sales-driven spirit for our store in Eastgate, Johannesburg. Read more >>




New events to diarise

Fuel management master class
Neoedge Pte Ltd - 23 Jun 2014 to 26 Jun 2014 Singapore

Part two: event compliance: risk, health & safety
The Hedgehog Event - 25 Jun 2014 Fourways

KragDag Expo 2014
KragDag - 26 Jun 2014 to 28 Jun 2014 Pretoria

Best practices for food labelling
Provision Research and Events - 26 Jun 2014 to 27 Jun 2014 Johannesburg

Winter Bridal Expo 2014
Oakfield Farm - 5 Jul 2014 to 6 Jul 2014 Johannesburg

Global Transaction Banking Conference 2014
Trade Conferences International - 9 Jul 2014 to 10 Jul 2014 Johannesburg

Delivering sustainable water and sewerage services
Provision Research and Events - 10 Jul 2014 to 11 Jul 2014 Johannesburg

African Ports Evolution
Hypenica - 1 Sep 2014 to 3 Sep 2014 Durban

3rd European Ports and Shipping Conference 2014
United Market Insight - 18 Sep 2014 to 19 Sep 2014 Amsterdam

RetailTech Forum Africa
OpenRoom Events Ltd - 20 Apr 2015 to 21 Apr 2015 Durban


Upcoming events

African Utility Week/Clean Power Africa - 13 May 2014 to 14 May 2014 Cape Town
Visit the CTICC, 13 to 14 May, for the African Utility Week and Clean Power Africa Conference and Exhibition Read more >>

Entrepreneur cocktails with Mr Raymond Ackerman - 15 May 2014 Cape Town
Join Entrepreneur Club Cape Town and Raymond Ackerman on 15 May to celebrate entrepreneurship at this social and business networking event. Glitz evening event held at the Two Oceans Aquarium. Read more >>

Power Generation
secolo consulting and training services - 19 May 2014 to 23 May 2014 Sandton


Quotes

Hal Borland
"Knowing trees, I understand the meaning of patience. Knowing grass, I can appreciate persistence."
Walter Dill Scott
"Mental attitude is more important than mental capacity."
Lou Holtz
"Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it."
Johann Wolfgang
"Knowing is not enough; we must apply. Willing is not enough; we must do."

More quotes  Submit a Quote

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