26 Aug 2013

Retail

It's getting hot in here

The proposed new smoking bans have lit a fire under the Gauteng Liquor Forum, and could these regulations spell the end of cigarette vending machines?

This week, Aki Kalliatakis gives us tips on how to keep customers in-store, not online; Gerard Eksteen shows us how to put the 'formal' in informal retailing; and Marcel Strauss shares the habits of highly successful franchisees.

Go forth and prosper!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image courtesy of Just2shutter / FreeDigitalPhotos.net.

PS Don't forget to check out the latest cartoon by Rico in our weekly Cartoons showcase!

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Weekly top stories


Banking & Finance
Rand mildly firmer in dull trade
[Helmo Preuss] The rand was a touch firmer in dull early trade on Monday (26 August) as the UK bank holiday robbed the market of liquidity. Read more >>


Brand News
MTN bids farewell to another executive
Another MTN executive has left the company, over a R120m tender irregularity and for allegedly putting to market data modems that were "against network capabilities" and "had failed laboratory tests". Read more >>

Cell-C to roll out more base stations
[Thabiso Mochiko] Cell C will roll out an additional 100 base stations in Johannesburg over the next three months to increase its network capacity and improve quality‚ it said on Thursday, 22 August. Read more >>

Vital Foundation - Frequently asked questions
[Issued by Vital Health Foods] As a source of empowerment and inspiration to achieve good health, Vital Health Foods through its Vital Foundation focuses on those most crucial to a healthy future for all - the women and children of South Africa. Read more >>  visit press office >>


Commercial Property
Listed property funds eye Rosebank‚ Gautrain
[Joan Muller] The reshaping of Rosebank's skyline is gathering pace as listed property funds‚ private investors and financial institutions continue to pour millions of rand into Gautrain-driven development opportunities. Read more >>

Property index falls on rate hike fears
The local property index was on track to being the second-worst performer on the JSE on Thursday (22 August) as the index dropped by 1.63% because of a spiral in local bond yields‚ which raised expectations that the South African Reserve Bank could lift interest rates before the end of the year. Read more >>


CRM
Maintaining good relationships is vital
Effective supplier relationship management has become an imperative, not a choice - according to Accenture, a global management consulting company. Read more >>


Distribution
Drive Control Corporation opens in Mozambique
Distributor Drive Control Corporation (DCC) has opened a local office and warehouse in Maputo, the capital city of Mozambique, as part of its African drive. The new sales team will be headed up by Marina Duarte, a Mozambique local with more than eight years of experience in the ICT arena. Read more >>

Du Toitskloof, Namaqua Wines to distribute jointly
From 1 September 2013, Du Toitskloof Wines and Namaqua Wines have entered into a third-party distribution agreement, which is expected to enhance the reach of both parties and improve their distribution and cost efficiencies in servicing their off- and on-trade clients throughout South Africa. Read more >>


e-Commerce
[Habari Tuongee 2013] Who is the New Consumer?
[Ilse van den Berg] Covering the topic of the New Consumer at the third annual Habari Media Tuongee, was Georgina Muirhead (@GeorgieMuirhead), head of digital marketing at Pick n Pay and Byron John (@ByronJohnza), insights and innovations director at Habari Media. Read more >>

Cell C's popularity plummets
[Aarti J Narsee] Disgruntled Cell C customers are accusing Cell C of breaching the Consumer Protection Act and breaking promises to customers. Customer complaints range from "terrible network reception" to incorrect billing, call-dropping and poor service. Read more >>


Exhibitions & Events
AB7 produces high visitor flow, good enquiries
Africa's Big Seven had a 10% increase on visitor this year, compared to 2012, with 9,642 people visiting the 268 exhibitors at Gallagher Convention Centre in early July. Read more >>


Fashion, Clothing & Textiles
Truworths diluted earnings up 8.4% to 560.7c
Fashion retailer Truworths International boosted fully diluted headline earnings per share by 8.4% from 517.1c to 560.7c for the year to June. Read more >>


FMCG
Grocery costs increasing over inflation
South African consumers' grocery costs are increasing at three times the rate of inflation according to debt management company DebtBusters. Read more >>


Franchising
The habits of highly successful franchisees
[Marcel Strauss] In business, adopting the right habits is crucial to the success of a company. Without positive habitual behaviour, many objectives in business will not be met, as no commitment will be exercised to any elements therein. Read more >>

Dunkin' Brands plans big-scoop entry into SA
[Zeenat Moorad] American-based ice cream and doughnut franchisor Dunkin' Brands plans to open up to 100 Baskin Robbins outlets in SA over the long-term. The group will also launch a Dunkin' Donuts chain. Read more >>


Green Sustainability
The carbon tax man cometh
[Melissa Baird] Sustainable business practise may not be on the agenda of the die-hard denialists, but it is an unavoidable fact that the business landscape is changing. Read more >>


Health & Safety
Bird flu and hygiene
[Issued by Rentokil Initial] The first case of human to human transmission of bird flu is a reminder of the importance of healthy hand hygiene habits, says Rentokil Initial. Read more >>  visit press office >>


Hospitality

Import/export
Distell aims to push exports to 35% of total sales
[Marc Hasenfuss] Stellenbosch-based liquor group Distell aims to push its international sales to 35% of total sales in the medium-term‚ underlining this ambition by appointing a top SABMiller executive with global market experience to replace retiring managing director Jan Scannell. Read more >>


Informal Retailing
Informal market offers brand custodians further ROI
[Gerard Eksteen] The secondary independent and informal trading sector has strengthened to show a professional and formalised side to it. During the numerous audits conducted in this trading sector on a national basis, there have been three significant trends observed, which could well have a positive impact on the economic influence of this sector in the future. Read more >>


Instore Media
Moving Tactics' new appointments bolster its Technical department
[Issued by Moving Tactics] Leading South African digital signage solutions company, Moving Tactics SA, has strengthened its support services by appointing three new staff members. Read more >>  visit press office >>


Logistics
IMPERIAL Logistics achieves pleasing results
[Issued by IMPERIAL Logistics] Imperial increased its revenue in its logistics businesses to R34 billion for the financial year ending 30 June 2013, achieving 21% growth. Read more >>  visit press office >>


Manufacturing

Packaging
Transpaco says selective deals will boost growth
[Alistair Anderson] Packaging group Transpaco believes that paper and other companies moving into its industry are creating new competition. However‚ selective acquisitions will help the group to grow earnings. Read more >>


Regulatory
Are celebrities worthy of fame?
[Stuart Gardiner] The recent decision in the United Kingdom in a case brought by the celebrity known as Rihanna once again brings to the fore the perennial question as to whether a famous or well-known person has a vested personal intangible property right founded in fame, which is enforceable in South Africa. Read more >>


Research
RTD fruit juice market increases in value
The 2013 annual quantification report from BMi on the RTD fruit juice market indicates that market grew in volume terms in 2012 and saw an increase in the price per litre in 2012. This price increase, in conjunction with the volume increase, resulted in a fruit juice market value increase. Read more >>


Retail Marketing
Socially launching limited edition Glenlivet Alpha
As part of its launch campaign in South Africa, The Glenlivet Alpha is using its social media pages to give consumers the opportunity to take a sensory journey online to discover and experience the brand. Read more >>


Retail Services
Clifftop Colony funds retail intelligence start-up
Clifftop Colony, an investment advisory firm focused on emerging markets, has arranged seed financing of R800,000 for retail analytics and engagement company, Perk, founded in 2012, to focus on building intelligent data streams and customer engagement channels for the retail and shopping centre industry. Read more >>

Taking paid parking into Africa
South African based parking management company, Interpark, a member of the Excellerate Property Services group, is focused on increasing its footprint into the continent. Currently it has over 240 contracts across South Africa, Swaziland and Botswana, with its first site in Namibia due to commence in November 2013. Read more >>


Retailers
Keeping consumers in the shop, not online
[Aki Kalliatakis] Faced with the growing number of consumers who go into brick and mortar retailers, browse, price compare and then leave to buy online, retailers need to overcome this phenomenon and get back their business. Read more >>

Confessional cupcakes at Guilt & Ganache
In what is described as the first 'guilt free' cupcake store, Guilt & Ganache at Cavendish Square offers its customers the opportunity to confess their guilt, place it on an edible tile and then add a complimentary cupcake, which they may then consume. Read more >>

Retail chains to reveal the extent of SA's slowdown
[Zeenat Moorad] Retail bellwethers Shoprite and Massmart will release their financial results this week, when the extent of SA's consumer spending slowdown is likely to be revealed. Read more >>


Technology
New technology saves energy at SABMiller
A new South African invention, liquid photopurification, has yielded measurable energy, cost and throughput benefits at SABMiller. The proprietary technology from SurePure offers an innovative process alternative for treatment of liquids in the brewing process, using UV light energy as opposed to heat to prevent microbial spoilage. Read more >>


International

Tata rebrands 'world's cheapest car' to boost sales
MUMBAI, INDIA: India's top vehicle manufacturer Tata Motors says it plans to reposition the Nano as a "smart city car" after its marketing pitch as the world's cheapest vehicle resulted in disappointing sales. Read more >>

Experts debate the smarts of the 'smartwatch'
SEOUL, SOUTH KOREA: News that Samsung will unveil a "smartwatch" next month has sent rumour mills into overdrive within the technology community as it second guesses what the much-hyped gadget will offer. Read more >>

New contamination scare hits New Zealand dairy industry
WELLINGTON, NEW ZEALAND: A new contamination scare hit New Zealand's multi-billion dollar dairy industry on Monday (19 August) after it was revealed a milk product with excessive nitrate levels had been exported to China. Read more >>

Apple has two new iPhones coming
NEW YORK CITY, USA: Apple has asked its Taiwan-based supplier to begin shipping two new versions of the iPhone next month, including a lower-cost model, the Wall Street Journal reported on Monday (19 August). Read more >>


More International


Partners

In the Zone with MWEB Entrepreneur: The MWEB Entrepreneur Interviews...
In this great series MWEB and Bizcommunity.com are bringing you the best of South Africa's entrepreneurs... the challenges they faced, and how they met - and beat those challenges. (Videos) Read more >>

FREE workshop: How to start a successful e-commerce business
PayU and MWEB are co-hosting a free workshop specifically designed for entrepreneurs who are interested in starting their own successful online business. Read more >>


Government

SA businesses head for Moz trade fair
South African enterprises will get a chance to showcase their services at the Feira Internacional De Maputo (FACIM) in Mozambique. Read more >>

Household report shows improvements, challenges
There have been improvements in key delivery sectors, however challenges in certain areas remain, Statistics South Africa (Stats SA) says. Read more >>

Customs goes digital
The SA Revenue Service (SARS) has introduced a new digital customs management system at border posts, Finance Minister Pravin Gordhan said on Thursday, 22 August). Read more >>

BRICS Business Council to boost inclusive growth
President Jacob Zuma says the leaders of the BRICS countries will use the bloc's Business Council as a platform to explore new models and approaches towards more equitable development and inclusive growth in the world. Read more >>


More Government news


Lifestyle

New Volvos are as smooth as Irish coffee
[Henrie Geyser: motoring editor] Volvo has done a complete design revamp of its popular S60, V60 and XC60 range and added a long list of standard and optional luxuries, safety features and driver aids so that buyers can now personalise their Swedish chariots by cherry picking from three models, two specification levels and no less than 54 derivatives. Read more >>

Baby Merc gets A for looks
[Henrie Geyser: motoring editor] The quite popular but rather ho-hum Mercedes-Benz A-Class has undergone a major make-over which has changed its looks, personality and marketing appeal completely. Read more >>

False driving licenses now social problem
[Henrie Geyser: motoring editor] Driving licence corruption is no longer just a road safety issue, but a social problem according to the Automobile Association of South Africa (AA). Read more >>

RAV4 sharpens its competitive edge
[Henrie Geyser: motoring editor] After riding the crest of the popularity wave virtually since 1994 when it became the world's first light sports utility vehicle with four-wheel drive the Toyota RAV4 has been losing ground as more and more brands muscle in on its territory - and if anything, the competition is getting stronger. Read more >>


Jobs offered

National Bakery Manager - Johannesburg
Credit Controller - Edenvale
Bookkeeper - Edenvale
Area Manager - Johannesburg/Pretoria
PR Manager - Cape Town
Junior Recruiter - Edenvale
Acquisition Planning Manager - Southern Suburbs



New events to diarise

WiredWomen 2013 - 15 Oct 2013 Rosebank, Johannesburg
#WiredWomen full-day conference for women in tech. Unpack how women with technical and leadership abilities can seize the opportunities available to them. Read more >>

Strategy for Non-Planners - 17 Oct 2013 to 31 Oct 2013 Durban,Cape Town,Johannesburg
Essential strategic planning skills for client service, Creative and non-planners. Back due to popular demand. Johannesburg, Cape Town, Durban. Space limited - don't lose the opportunity - reserve your seat. Read more >>

Tygervalley Bridal Expo
creativeNOOK - 29 Aug 2013 to 1 Sep 2013 Durbanville
Thabong Wedding Expo 2013
Big Bang Events & Marketing Solutions - 31 Aug 2013 to 1 Sep 2013 Brakpan
25th Annual Standard Bank Jazz Jol
University of KwaZulu-Natal - 31 Aug 2013 Durban
Copywriting for Brands
Vega School of Brand Leaadership - 2 Sep 2013 Pretoria
Xtraordinary Women Somerset West Networking Event
Xtraordinary Women - 5 Sep 2013 Somerset West
Chocolate Festival - Le Marché de Chocolat
Chocolate Festival - 10 Sep 2013 to 13 Sep 2013 Johannesburg
Supply Chain Negotiation Strategy
McNaughton & Associates - 10 Sep 2013 to 11 Sep 2013 Johannesburg
First Aid Level 1
Training Force - 16 Sep 2013 to 17 Sep 2013 Isando
Banking Channel Fraud Management Conference 2013
Trade Conferences International - 16 Oct 2013 to 17 Oct 2013 Johannesburg
Banking Segmentation Competitive Product Analysis
Trade Conferences International - 16 Oct 2013 to 17 Oct 2013 Johannesburg


Upcoming events

Call Centre Collections Strategies Conference 2013
Trade Conferences International - 27 Aug 2013 to 28 Aug 2013 Johannesburg
Google Apps South Africa Tour - Johannesburg
Grove Group - 29 Aug 2013 Johannesburg
Tyger Valley Bridal Experience
Tyger Valley Shopping Centre - 29 Aug 2013 to 1 Sep 2013 Bellville
Tygervalley Bridal Expo
creativeNOOK - 29 Aug 2013 to 1 Sep 2013 Durbanville
SA Fashion Week Pop Up Shop Brooklyn Mall
SA Fashion Week - 30 Aug 2013 to 1 Sep 2013 Pretoria
Thabong Wedding Expo 2013
Big Bang Events & Marketing Solutions - 31 Aug 2013 to 1 Sep 2013 Brakpan
25th Annual Standard Bank Jazz Jol
University of KwaZulu-Natal - 31 Aug 2013 Durban


Quotes

Richard Carlson
"Ask yourself this question: 'Will this matter a year from now?' (via Quotes A Day)"

Christopher Reeve
"Don't give up. Don't lose hope. Don't sell out. (via Brainy Quote)"

Ward Cleaver
"When you make a mistake, admit it. If you don't, you only make matters worse. (via The Quotations Page)"

Napoleon Hill
"Action is the real measure of intelligence. (via Quotes Everlasting)"

Tommy Cooper
"I used to be indecisive but now I am not quite sure. (via Brainy Quote)"




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Cartoons


[Funny Business] Music hold
[Rico Schacherl]

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