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Mitigate market disruption by maximising customer experience

Mitigate market disruption by maximising customer experience

Julia Ahlfeldt 11 Sep 2017

rawpixel ©

Why do some brands still shy away from giving consumers experiences?

Khangelani Dziba 8 Sep 2017

Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Creating great customer service to elevate business

Creating great customer service to elevate business

14 Jul 2016

Heino Gehle

Disruption through the on-demand economy

1 Jul 2016

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

25 Mar 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014