Contributor articles CRM Global

6 top tips for effective customer engagement on mobile

6 top tips for effective customer engagement on mobile

Lynette Hundermark 18 Sep 2018

The "end" of the shopkeeper (and other retail trends)

The "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

#WomensMonth: Women need to support each other in the workplace

#WomensMonth: Women need to support each other in the workplace

Lauren Hartzenberg 23 Aug 2018

Maximising ROI without compromising on CX - top tips

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

7 small details to improve the retail customer's experience (Infographic)

7 small details to improve the retail customer's experience (Infographic)

Frank Ouyang 26 Jul 2018

Customer experience: you're most probably doing it wrong

Customer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Mobile and social are dominant forces in SA retail

Mobile and social are dominant forces in SA retail

Kerry Hope 6 Apr 2018

Nicholas Haralambous

#ECMA18: It's not an apocalypse, it's a retail revolution

Lauren Hartzenberg 26 Mar 2018

#SeamlessAfrica: Five lessons in customer service from Action Gear

#SeamlessAfrica: Five lessons in customer service from Action Gear

Lauren Hartzenberg 7 Mar 2018

New era of retail an opportunity for enhanced customer experience

New era of retail an opportunity for enhanced customer experience

Wynand Smit 11 Jan 2018

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

Why wait to build trust when you can generate it?

Why wait to build trust when you can generate it?

Sid Peimer 22 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

Strictly business, but personal

Strictly business, but personal

Wynand Smit 17 Aug 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z

Lee Naik 20 Jun 2017

(c) Luca Bertolli -

There will always be someone who rains on your parade

Aki Kalliatakis 29 May 2017

#SeamlessAfrica: Tackling the omnichannel retail reality

#SeamlessAfrica: Tackling the omnichannel retail reality

Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off

Making customer feedback pay off

Wynand Smit 20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

Seven keys to successful self-service

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

(c) Wavebreak Media Ltd -

Demand for personalised service increases 52%

Wynand Smit 7 Dec 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Customers will share a good story, use technology to drive this

Customers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

123RF

Slick complaint resolution tactics

Wynand Smit 24 Oct 2016

123RF

Improvements to contact centre environment should be incremental

Wynand Smit 6 Oct 2016

Zando wins best shopping experience at PriceCheck Tech & Ecommerce Awards

Zando wins best shopping experience at PriceCheck Tech & Ecommerce Awards

Jessica Tennant 29 Sep 2016

Self-service improves customer satisfaction

Self-service improves customer satisfaction

Nidal Kamouni 11 Aug 2016