Contributor articles CRM Global

Rewarding customer loyalty, building brand ambassadors increases profits

Juan-Pierre Du Buisson 4 Aug 2016

Digital age moves contact centre agent to role of advisor

Digital age moves contact centre agent to role of advisor

Wynand Smit 5 Jul 2016

How to deal with pets in your shop

How to deal with pets in your shop

Aki Kalliatakis 1 Jul 2016

Reaching top speed in the long-distance contact centre race

Reaching top speed in the long-distance contact centre race

Eugene Schalkwyk 25 Jan 2016

Five tips for customer service success

Five tips for customer service success

Jim Freeze 19 Jan 2016

Gamification - motivating a contact centre sales force

Gamification - motivating a contact centre sales force

Jan Kühn 11 Jan 2016

A personalised shopping experience - the next step for SA's online retailers

A personalised shopping experience - the next step for SA's online retailers

Jaco Barnard 25 Nov 2015

Enabling organisational change by taking a people-centric view

Enabling organisational change by taking a people-centric view

Sachin Ram-Asary 29 Oct 2015

Between 'Y' and 'Z' is a new generation that will reshape customer service

Between 'Y' and 'Z' is a new generation that will reshape customer service

Aki Kalliatakis 28 Oct 2015

Five ways to boost customer relations

Five ways to boost customer relations

Motunrayo Shafau 23 Oct 2015

Hot tips for local shop owners

Hot tips for local shop owners

Aki Kalliatakis 25 Aug 2015

Omnichannel strategies: what you need to know before implementation

Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

[CEM Africa Summit] Shiny happy customers

[CEM Africa Summit] Shiny happy customers

Jessica Tennant 29 Jul 2015

Weathering the storm of brand switching

Sane Mdlalose 17 Jul 2015

Is your business creating the best customer experiences in your industry?

Is your business creating the best customer experiences in your industry?

Peter Grobbelaar 23 Jun 2015

Would you tuck your customers into bed one night?

Would you tuck your customers into bed one night?

Aki Kalliatakis 12 Feb 2015

How to create a scene in a shop ... essential advice for SA consumers

How to create a scene in a shop ... essential advice for SA consumers

Aki Kalliatakis 5 Dec 2014

Feed your customers festive this season

Feed your customers festive this season

Catherine Milward-Bridges 4 Dec 2014

Spring-clean your business

Spring-clean your business

Aki Kalliatakis 2 Sep 2014

[CEM Summit] How to be great at customer service

[CEM Summit] How to be great at customer service

Jessica Tennant 15 Jul 2014

The big gorilla sits wherever he wants to... or maybe not

The big gorilla sits wherever he wants to... or maybe not

Aki Kalliatakis 14 Jul 2014

Aki Kalliatakis

Revive customer service over Easter

Aki Kalliatakis 10 Apr 2014

What do your customers really think of you?

What do your customers really think of you?

Bruce von Maltitz 19 Mar 2014

Tips for improving ecommerce customer service

Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

Communication vital in retaining customers

Communication vital in retaining customers

Derek Buchanan 29 Jan 2014

The importance of CEM in building business

The importance of CEM in building business

Steve Briggs 23 Jan 2014

Tips to keep customers happy

Tips to keep customers happy

Aki Kalliatakis 22 Jan 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Get festive edge through technology

Get festive edge through technology

Ian Steyn 22 Oct 2013