Industries

All industriesAgricultureAutomotiveConstruction & EngineeringEducationEnergy & MiningEntrepreneurshipESG & SustainabilityFinanceHealthcareHR & ManagementICTLegalLifestyleLogistics & TransportManufacturingMarketing & MediaPropertyRetailTourism & Travel

Features

PendoringIMC ConferenceLoeriesWomen's MonthCannes LionsBizTrendsOrchids and Onions#StartupStoryMore Sections..

News

Industries

Companies

Jobs

Events

People

Video

Audio

Galleries

My Biz

Submit content

My Account

Advertise

CRM News Southern Africa

#YouthMonth

SPONSORED BY:

More...

#YouthMonth

SPONSORED BY:

More...

#YouthMonth

SPONSORED BY:

More...

Subscribe & Follow

Advertise your job ad
    Submit a job ad >>
    Search jobs
    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth 
    Source: Supplied. Sherilyn Kamga, senior strategic finance analyst at Talend.
    #YouthMonth: Navigating the intersection of finance and tech in FinOps

    By Katja Hamilton 23 Jun 2023

    Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce
    Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

    24 Apr 2023

    Creating better customer experience in Africa
    Creating better customer experience in Africa

      11 Jun 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

      28 May 2018

    New data protection guidelines for Africa launched
    New data protection guidelines for Africa launched

    10 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

      9 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

      18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

      16 Apr 2018

    Nicholas Haralambous
    #ECMA18: It's not an apocalypse, it's a retail revolution

      26 Mar 2018

    #ECMA2018: Adopt a humanistic approach to AI
    #ECMA2018: Adopt a humanistic approach to AI

      16 Mar 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

      16 Mar 2018

    #SeamlessAfrica: An Afrocentric approach to store design
    #SeamlessAfrica: An Afrocentric approach to store design

      9 Mar 2018

    Africa's consumer goods and retail sectors driven by expanding middle class, tech development
    Africa's consumer goods and retail sectors driven by expanding middle class, tech development

    1 Feb 2018

    #BizTrends2018: The new rules of retail
    #BizTrends2018: The new rules of retail

      29 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

      8 Jan 2018

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management
    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management

      10 Oct 2017

    Allan Swart ©
    #Pamro2017: Data is becoming the oil of consumer marketing

      29 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

      21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

      18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

      17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

      17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

      16 Aug 2017

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

      3 Mar 2015

    Engaging with connected consumers - Part 2
    Engaging with connected consumers - Part 2

      12 Feb 2015

    Engaging with connected consumers - Part 1
    Engaging with connected consumers - Part 1

      11 Feb 2015

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

      3 Nov 2014

    Second annual global customer service survey: The findings
    Second annual global customer service survey: The findings

    10 Jun 2014

    Big data and the consumer experience for business
    Big data and the consumer experience for business

      30 May 2014

    Yuppiechef creams customer service with common sense
    Yuppiechef creams customer service with common sense

      5 Dec 2013

    Show more

    More news

    Creating better customer experience in Africa
    Creating better customer experience in Africa

     11 Jun 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

     28 May 2018

    New data protection guidelines for Africa launched
    New data protection guidelines for Africa launched

    10 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

     9 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

     18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

     16 Apr 2018

    Nicholas Haralambous
    #ECMA18: It's not an apocalypse, it's a retail revolution

     26 Mar 2018

    #ECMA2018: Adopt a humanistic approach to AI
    #ECMA2018: Adopt a humanistic approach to AI

     16 Mar 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

     16 Mar 2018

    #SeamlessAfrica: An Afrocentric approach to store design
    #SeamlessAfrica: An Afrocentric approach to store design

     9 Mar 2018

    Africa's consumer goods and retail sectors driven by expanding middle class, tech development
    Africa's consumer goods and retail sectors driven by expanding middle class, tech development

    1 Feb 2018

    #BizTrends2018: The new rules of retail
    #BizTrends2018: The new rules of retail

     29 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

     8 Jan 2018

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management
    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management

     10 Oct 2017

    Allan Swart ©
    #Pamro2017: Data is becoming the oil of consumer marketing

     29 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

     3 Mar 2015

    Engaging with connected consumers - Part 2
    Engaging with connected consumers - Part 2

     12 Feb 2015

    Engaging with connected consumers - Part 1
    Engaging with connected consumers - Part 1

     11 Feb 2015

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

     3 Nov 2014

    Second annual global customer service survey: The findings
    Second annual global customer service survey: The findings

    10 Jun 2014

    Big data and the consumer experience for business
    Big data and the consumer experience for business

     30 May 2014

    Yuppiechef creams customer service with common sense
    Yuppiechef creams customer service with common sense

     5 Dec 2013

    Deon Scheepers
    Customer experience metrics: The key to success

     3 Jul 2013

    Paul Anderson
    Analysing the CRM needs of a midsize business

     2 Apr 2013

    [2013 trends] Out-of-the-box branding
    [2013 trends] Out-of-the-box branding

     31 Jan 2013

    The challenge of negative word of mouth: Part 2
    The challenge of negative word of mouth: Part 2

     13 Jun 2012

    How to contribute to Bizcommunity, from op-ed pieces to news
    How to contribute to Bizcommunity, from op-ed pieces to news

     3 Oct 2011

    Bizcommunity launches new dedicated sectors, newsletters
    Bizcommunity launches new dedicated sectors, newsletters

     20 Sep 2011

    Reducing stress is key to financial services providers' success
    Reducing stress is key to financial services providers' success

     14 Apr 2011

    Advances in technology will give consumers power over banks by 2020
    Advances in technology will give consumers power over banks by 2020

    5 Apr 2011

    PR practitioners - learn to say No!
    PR practitioners - learn to say No!

     31 Mar 2011

    Financial advisors can benefit by reaching out to women, reports Mintel
    Financial advisors can benefit by reaching out to women, reports Mintel

    30 Mar 2011

    Show more

    Let's do Biz