20 May 2013

Retail

That winning feeling

In the news this past week, Belinda Clur discusses a new property trend emerging on the continent; Ian Steyn explains why customer engagement strategies need to be properly managed; and Michelle Francis encourages the training of mere brand ambassadors to "grand ambassadors".

A big congratulations goes to PriceCheck for bringing home the International BlackBerry App of the Year Award, to all the winners of the Supply Chain Management Education Excellence Awards, and to our very own Portfolio Night Johannesburg winner!

Have a great week everyone!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)

PS Don't forget to check out the latest cartoon by Rico in our new weekly Cartoons showcase!

Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".



Weekly top stories


Editorial news

Retail
SA retail trade sales up 2.8%
Retail trade sales measured in constant (2012) prices increased 2.8% year-on-year (y/y) in March from an upwardly revised 3.9% (3.8%) y/y increase in February‚ figures from Statistics SA showed on Wednesday, 15 May 2013. Read more >>

Omni-channel shopping coming to SA
[Lee Gill] As online retailing increase, South African retailers can choose to adopt omni-channel offerings in an early market, capitalising on international experience or adopt a 'wait and see' attitude. Read more >>


Banking & Finance

Brand News
Pioneer Food sees decline in HEPS
Pioneer Food Group on Monday reported a 0.6% decline in adjusted headline earnings per share to 218c for the six months ended March. Read more >>


Commercial Property
Bricks and mortar for PIC's boss
The Public Invesment Corporation (PIC) R62bn real estate portfolion, may be one of the most commanding jobs in the SA property sector. Read more >>

Time to unlock Africa's travel potential
The South African Tourism Indaba should expand its platform by attracting even more exhibitors and buyers from the African continent, Tourism Minister Marthinus Van Schalkwyk said on Sunday (12 May). Read more >>

Landlord and tenant rights and obligations
[Issued by Private Property] Tenants and landlords should enter into agreements with the intention of giving as well as getting reasonable value. In many cases, the attitude with which one approaches a deal will determine its viability and success. Read more >>  visit press office >>


Corporate Social Investment

CRM
Sorry, the CRM niche is full at the moment
[Denis Pombriant] Yes, customer relationship management solutions are vital for organizations, and social CRM has now worked its way into the mix. So why would any software company want to introduce a new set of CRM tools into what's becoming a very crowded enterprise segment? For businesses considering that question, there are other ways to use technology and data to assist customers on their buying journeys. Read more >>


Distribution
New local distributor for Zippo
Clippa Sales will be the new local distributor for Zippo in South Africa, a brand sold in more than 160 countries around the world and available in South Africa since 1985. Read more >>


e-Commerce

Exhibitions & Events
Beatles guitar auctioned for US$408,000 in US
NEW YORK, USA: A six-cord electric guitar that Beatles John Lennon and George Harrison played went under the hammer for US$408,000, Julien's Auctions said on Sunday, 19 May. Read more >>

Join the story at the table, Tafelpraatjies
Tafelpraatjies is an exciting addition to the Cape Town Good Food & Wine Show, which celebrates the Afrikaans heritage and encourages a return to the dinner table conversation. The show is on from 23-26 May 2013 at the Cape Town International Convention Centre. Read more >>


Fashion, Clothing & Textiles

FMCG
Oceana keen to 'hook' a big one
Perennially profitable fishing company Oceana could be angling for an offshore acquisition. Read more >>

Broiler producers roasted by low margins
[Edward West] Sovereign Food Investments‚ which has operations in the struggling broiler industry‚ lifted headline earnings 10% to 74.5c per share for the year to February due to a more profitable product mix‚ good agricultural and production numbers and a focus on cost controls. Read more >>

Baby cereal tests indicate high level of GMOs
A study conducted on baby food in South Africa has revealed high levels of genetically modified organisms (GMO). Read more >>


Hospitality

Import/export
Two Oceans increases sales to Finland
Sales to Finland of Two Oceans wines grew by double digits year-on-year for the 12 months to March 2013, making this the third largest market for the brand. Canada remains its biggest market, followed by South Africa. Read more >>


Logistics

Manufacturing
Sasol plastic prices "too high" says Lebi
[Amanda Visser] An exponential increase in imports of household plastic products over the past few years and the high domestic prices of polypropylene have been hampering the competitiveness of one of SA's larger manufacturers Usabco‚ which owns the Addis brand. Read more >>


Packaging
Do-It Carry Handles: Buying in bulk made easier
[Issued by Pyrotec] Do-It Carry Handles, a new offering from Do-It, allows brand owners to simplify bulk purchasing. Read more >>  visit press office >>

Patient compliance: The importance of pharmaceutical labelling
[Issued by Pyrotec] One of the top challenges faced by the pharmaceutical industry is patient compliance: an estimated 31% of prescriptions that are issued do not get collected, and 40% of those prescriptions are not taken as directed. Read more >>  visit press office >>


Regulatory
VAT input documents critical for retailers
To avoid losing margins to SARS, retailers need to ensure that they are in possession of associated tax invoices for VAT inputs. Following successful SARS legal cases, companies need to ensure that all input tax invoices are compliant and the record of invoices is complete. Read more >>

End of proposed Sunday alcohol ban welcomed
Brandhouse Beverages welcomes the decision by Gauteng Economic Development MEC, Nkosiphendule Kolisile to withdraw the proposal to prohibit the sale of alcohol on Sunday. Read more >>


Research
Coface report highlights strain on SA's growth
The Coface Group, a worldwide leader in credit insurance, has released its latest report on South African growth prospects, taking into account the mining and export slumps. Overall, economic activity remains generally sluggish while upside risks to inflation have increased due to a weaker rand. It believes that this will persuade the Monetary Policy Committee to keep policy neutral over an extended period, with interest rates remaining unchanged for most of 2013. A reversal in policy easing is likely only late in the year or even in 2014. Read more >>


Retail Marketing

Retailers
SA motor trade sales up 5.1%
Measured at current prices‚ South Africa's motor trade sales increased by 5.1% year-on-year in March according to data released by Statistics SA on Thursday (16 May). Read more >>


Supply Chain

Technology
Fujifilm launches WiFi-enabled camera
Fujifilm has launched its FinePix S8400W long zoom bridge camera with WiFi, making it easy to transfer photos and movies to smartphones, tablets and computers, through free software or app. Read more >>


Training
360 degrees in training
[Su-Mari Du Bruyn] Too often we find that someone is appointed to a specific position, shown how the system works and then left to his own accord - that is it. Then, later when things go wrong, other people in the organisation are very surprised to learn that this individual gave poor customer service or does not know the first thing about the email program that he must use, etc. Read more >>


International
The future of business is in SMS texting
[Reuben Yonatan] NEW YORK, US: It wasn't that long ago that the cost of texting was on the rise, but the recent move towards smartphones has changed business models for cellular carriers. Read more >>

Egyptians want to ban booze sales
CAIRO, EGYPT: Egypt's liquor stores are under growing pressure to stop selling alcohol, they say, but the pressure is not from the country's Islamist government, but from society itself. Read more >>

Ranbaxy sold adulterated drugs in US
WASHINGTON, USA: American authorities said on Monday (13 May) that a US$500m fine would be imposed on Indian generic pharmaceutical manufacturer Ranbaxy after it pleaded guilty to selling adulterated drugs in the United States. Read more >>

Bangladesh garment factories to close
DHAKA, BANGLADESH: Hundreds of Bangladeshi garment factories are to close indefinitely after worker unrest sparked by last month's collapse of a nine-storey building, the textile industry's main body said on Monday (13 May). Read more >>

Bugs are food of the future: UN agency
ROME, ITALY: Beetles, caterpillars and wasps could supplement diets around the world as an environmentally friendly food source if only Western consumers could get over their "disgust", the UN's Food and Agriculture Organisation (FAO) said on Monday, 13 May 2013. Read more >>

KFC sales plummet on bird flu fears
SHANGHAI CHINA: Sales of fast food KFC in China slumped an estimated 36% in April, according to parent Yum! Brands, as consumers shunned chicken due to the H7N9 bird flu outbreak in humans. Read more >>

US electric car market loses power
WASHINGTON, USA: The road is getting bumpier for electric cars. Coda Automotive, one of what had been a promising crop of electric car companies, filed for bankruptcy protection this month, and said it would reorganise its operations around the electric storage market. Read more >>

More International...


Galleries
Tsogo Sun Delivers Mother's Day Cheer

More


Government
No cold frosties for Motsoaledi
A beer maker's plans to boost the sale of its product in Africa has left a sour taste in Health Minister Aaron Motsoaledi's mouth. Read more >>

Wild Coast toll fees to be scrapped
The SA National Roads Agency Limited (Sanral) has scrapped plans to construct a toll road on the N2 Wild Coast Highway, it said on Tuesday (14 May). Read more >>

More Government news...


Lifestyle
Mucking afazing trailers at Old Mac Daddy
[Sindy Peters] Charly's Bakery has been around the proverbial block in Cape Town over the years, finally finding a home in The Fringe. Famous for its cakes and quiche, the TV show opened up the bakery's oven doors to an international audience, but now Charly's has boldly gone where no bakery's gone before - to a trailer park. Read more >>

Action! Camera!
[Brian Berkman] Not often a product comes along that does everything you want it to and then a whole lot more you didn't know you wanted. Read more >>

Adrift in a nameless river in Madagascar
[Brian Berkman] It probably won't be pristine for very much longer as Rio Tinto, the mining company that is extracting ilmenite and zircon from Fort Dauphin on Madagascar's most South Easterly coast, exploit the earth and pave the roads in return. Read more >>

Imvelo 2013 takes responsible tourism to new heights
The Imvelo Awards for Responsible Tourism, which were launched yesterday at Tsogo Sun's 54 on Bath hotel in Rosebank, this year extends its reach to ensure that both large and small organisations can benefit from these prestigious Awards. Read more >>

Iconic foodie brands
[Nina Timm] Everybody has an icon or hero; we have just survived the Justin Bieber tsunami and, for we old rockers, Bon Jovi brought new life to our nine-to-five exsistence. Middle-aged people stood in queues remembering days when life was carefree and wild. Burger King just landed in South Africa and everyone rushed off to sink their teeth into a giant Whoopie Burger. Read more >>


People on the move
  • New appointments at Airports Company South Africa - more info
  • New COO at Top Carpets & Floor Group - more info


Jobs offered
Junior Online Direct Sales Executive - Johannesburg
Bizcommunity is looking for a talented and motivated junior online direct sales executive, who has a solid sales track record. Read more >>


Junior Online Direct Sales Executive - Cape Town
Bizcommunity is looking for a talented and motivated junior online direct sales executive, who has a solid sales track record. Read more >>

Customer Operations Executive - Cape Town
RCS Group - Cape Town - Customer operations executive. You are an absolute natural in inspiring optimism and positive energy in people, with an unsurpassed appetite for exceeding stakeholders' expectations continuously! Read more >>


Click here to customise your jobs section


New events to diarise
3D Studio Max - Advanced - 25 May 2013 Centurion
The course focuses on familiarising the student with the 3D interface and tools. The course content deals with architectural visualisations, simulations and motion design. Read more >>

Upcoming events
Observational Drawing - 25 May 2013 Centurion
This course will assist beginner students to find their creative voice and to expand their ability to experience and to state their world in visual terms. Read more >>
3D Studio Max - Advanced - 25 May 2013 Centurion
The course focuses on familiarising the student with the 3D interface and tools. The course content deals with architectural visualisations, simulations and motion design. Read more >>

Click here to customise your events section


Quotes
"The most important single ingredient in the formula of success is knowing how to get along with people. (via Quotations Book)" - Theodore Roosevelt
"Believe you can and you're halfway there. (via Brainy Quote)" - Theodore Roosevelt
"Don't follow the crowd, let the crowd follow you. (via Good Reads)" - Margaret Thatcher
"I am thankful for all of those who said NO to me. Its because of them I'm doing it myself. (via Addicted2Success)" - Albert Einstein
"Learning is pleasurable but doing is the height of enjoyment. (via Brainy Quote)" - Novalis


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2013 Biz Trends Report

93 pages
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41 contributions

Jobs offered




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New people on biz
Hanna-Mari Keranen
Marketing Co-ordinator at Fine Brands
MUZO EXCLUSIVE HANDBAG FACTORY
Managing Director / Partner at MUZO
Antoinette Routledge
Receptionist / Admin Assistant
Johan Rousseau
Managing Director at JOROSCO (JFS Funeral Services)
Lebogang Phora
Marketer and Fashion Designer

Industry sectors


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