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Today's top stories
You would never know it's not glass

Sidel, a global provider of liquid packaging solutions, recently launched the world's first lightweight PET bottle for beer with a non-petaloid base with a cap that can be pasteurised.

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Six of the worst customer service practices... and how to fix them

Andrew Cook

Customer experience management (CEM) is a strategic process that companies should implement across the entire organisation to look after their customers...

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Positioning luxury brands in emerging markets

Cobus van Zyl

We recently launched of a new premium whisky in the Tanzanian market. Do Tanzanians care where it's from, how it's made or who drinks it?

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CSI
Donate, style and empty with The Empty Shop
Sandton City in partnership with McCann Johannesburg has launched The Empty Shop, an award-winning global CSI campaign pioneered in São Paulo, Brazil. read more>>
Clover Mama Afrika and MiX Telematics take to the road again - over 7,000 kilometres of 'giving back'

Issued by Clover

MiX Telematics is once again sponsoring Clover Mama Afrika's annual roadshow - a journey of more than 7,000 kilometres that includes support visits to 30 Clover Mama Afrika centres across South Africa... read more>>
Exhibitions & Events
2014 Sunday Times Top 100 Companies results out
For the second consecutive year, Coronation Fund Managers has been named Top Company in the annual Sunday Times Top 100 Companies Awards. read more>>
Franchising
Taste lines up new Domino's stores
Considered the world's leading pizza delivery chain in both store numbers and unit sales, Domino's Pizza has over 10,800 outlets in more than 70 countries. Taste Holdings has signed an exclusive 30-year master licence agreement to develop the brand in South Africa and is set to open the doors shortly. read more>>
Hospitality
Sales to "rich and hungry" boost Famous Brands
Hungry higher-income South Africans have given Famous Brands' upmarket chains such as Tashas and Turn 'n Tender a boost‚ helping them outperform its outlets such as Wimpy and Fishaways‚ as lower-middle-income consumers grapple with rising living costs and buy fewer takeaways. read more>>
Import/Export
SA to host leading US food export delegation
With bilateral trade between the US and Sub-Saharan Africa topping $4.7 billion a year and US exports to the region having grown by over 200% in the past decade, US Department of Agriculture (USDA) is seeking to showcase US food products to local business and highlight trade opportunities for US businesses in Southern Africa. read more>>
Merchandising
Got a sticky problem?

Issued by Expanding Branding

Wondering where to go to get your stickers applied to on-pack product, either before it gets to store or after its on shelf? Expanding Branding offers an on-pack service where stickers can be applied pre- or post-merchandising... read more>>
Retail Marketing
[Biz Takeouts Lineup] 111: Stretch Experiential Marketing with Mike Silver
Tune in to the Biz Takeouts Marketing & Media radio show tomorrow, 30 October 2014, from 9-10am, as show host Warren Harding chats to Mike Silver from Stretch Experiential... read more>>
Retailers
Shoprite's strong results despite consumer cut backs
While consumers tighten their belts as living costs steadily rise, personal debts remain high and jobs are in short supply, Shoprite's turnover rose by 12.3% in the quarter to September. read more>>
International
EU denounces Hungary's internet tax as "bad"
BRUSSELS, BELGIUM: The European Union (EU) denounced Hungary's plan for an internet tax as a new threat to political freedom in the country and also a threat to broader EU economic growth. read more>>
Alibaba creates Alitrip for online travel arrangements
SHANGHAI, CHINA: Chinese e-commerce company Alibaba, which completed the world's biggest stock offering last month, is tapping into the country's growing online travel business with an independent platform, know as Alitrip. read more>>
Time spent on Twitter falls prompting share price drop
SAN FRANCISCO, USA: Shares in Twitter sank more than 12% this week as disappointing user numbers overshadowed a doubling of income in its third quarter and sparked several analyst downgrades. read more>>
More International
Government
The rise of South African-Angolan relations

Shamin Chibba

Brand South Africa's dialogue on "Active Citizenship in Building Competitive African Nation Brands", to be held this Friday, 31 October, is focusing on South African-Angolan relations in particular. read more>>
Masina appeals to investors to comply with BEE
Trade and Industry Deputy Minister Mzwandile Masina has invited Chinese business to invest in South Africa, but when doing so to embrace the country's Broad-Based Black Economic Empowerment (BEE) policy. read more>>
HIV prevention's research remains high on SA agenda
Science and Technology Minister Naledi Pandor says research into the prevention of HIV is at the centre of government's strategy aimed at ending the epidemic that has ravaged world communities for years. read more>>
What's happening at Mandela Sport and Culture Day
Plan for this year's Nelson Mandela Sport and Culture Day on 22 November have been unveiled by Arts and Culture Minister Nathi Mthethwa. read more>>
More Government news
Travel
Hyatt ends Oubaai Golf Resort & Spa link
More Travel news
Jobs offered


New events to diarise
Platinum Fashion Festival
North West School of Design - 8 Nov 2014 Klerksdorp

Private Banking & Wealth Management Conference '14
Trade Conferences International - 12 Nov 2014 to 13 Nov 2014 Johannesburg

South African Man Expo
Mercatique Consulting - 22 Nov 2014 to 23 Nov 2014 Johannesburg

Claim Your Space
True Media - 23 Nov 2014 Green Point, Cape Town

Creative Husle: street culture pop up
Live SA - 27 Nov 2014 Cape Town

Winners Den: international business
cedric holdings - 28 Nov 2014 to 29 Nov 2014 Joburg

LeKap Lifestyle Fair 2014
Vivid Luxury - 6 Dec 2014 Cape Town

Emirates Uniform and Workwear exhibition
Global Expo Middle East - 11 Feb 2015 to 13 Feb 2015 Dubai

Gauteng Outdoor Expo
Outdoor Events and Exhibition Organisers - 29 May 2015 to 31 May 2015 Johannesburg

IFAT Environmental Technology Forum
MMI South Africa (Pty) Ltd - 15 Sep 2015 to 18 Sep 2015 Johannesburg

Upcoming events
E-commerce marketing workshop - 29 Oct 2014 to 31 Oct 2014 Johannesburg
Blue Magnet Digital SolutionsAndy Higgins and Gillian Meier will unpack the technology and practical strategies on running and managing an e-commerce platform. Limited seats available book now. Read more >>


Pricing and Billing Conference 2014
Trade Conferences International - 29 Oct 2014 to 30 Oct 2014 Johannesburg

E-commerce marketing workshop
Blue Magnet Digital Academy - 29 Oct 2014 to 31 Oct 2014 Johannesburg

Photo and Film Expo
30 Oct 2014 to 2 Nov 2014 Johannesburg

Cyber Crime in Banking Conference
Mogorosi Communications and Consultancy - 30 Oct 2014 to 31 Oct 2014 Johannesburg

Art exhibition and auction - Joshua Behrens
Reputation Matters - 31 Oct 2014 Johannesburg

Africa Marine and Leisure Expo
1 Nov 2014 to 2 Nov 2014 Durban

Quotes
Bahterawan
"I treat each project not as a threat but with respect..."

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