There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...
Louise Marsland 2 days ago
Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.
Leigh Andrews 17 Aug 2017
If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...
Leigh Andrews 16 Aug 2017
Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes...
1 Aug 2017
The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent...
Valter Adão 31 Jul 2017
Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation...
Harry Welby-Cooke 14 Jul 2016
If there is one industry where everything is in flux and companies have to re-jig their shapes and formats all the time, it is SA's packaging manufacturers. Apart from constantly changing industry conditions, not least from encroaching rivals, each firm has specific obstacles to get over.
Mark Allix 2 Jun 2014
ARUSHA, TANZANIA: Tanzania has fired four key ministers for abuses committed by the security forces during a controversial anti-poaching drive, the Prime Minister said.
24 Dec 2013
Stellenbosch-based liquor group Distell aims to push its international sales to 35% of total sales in the medium-term‚ underlining this ambition by appointing a top SABMiller executive with global market experience to replace retiring managing director Jan Scannell.
Marc Hasenfuss 22 Aug 2013
A global management shakeup at Toyota Motor Corporation has hit African shores, with local Toyota chief Johan van Zyl called in to head the new position of chief executive of Toyota's operations across Africa
9 Apr 2013
Although Africa made huge strides in increasing human development in the past decade, gains could - with hundreds of millions of people being pushed into extreme poverty - easily be reversed should "significant progress" not be made in halting global warming.
Schalk Mouton 20 Mar 2013