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#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 1 day ago

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

What kind of business leaders does Africa need?

Four key skills that business leaders need that will drive growth across the African continent...

By Dr Hischam El-Agamy 2 Aug 2017

Engaging multi-generational employees with internal communication

Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes...

1 Aug 2017

Preparing for digital future requires rethinking policies

The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent...

By Valter Adão 31 Jul 2017

Company identity and your start-up: how to cultivate a winning culture

Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation...

By Harry Welby-Cooke 14 Jul 2016

Africa's top 30 entrepreneurs under 30

Forbes Africa reveals Africa's 30 most promising entrepreneurs under 30 for 2016...

30 May 2016

SA has grown its international presence says Zuma

South Africa has reinforced its relations with many of the countries of the world in the past two decades, President Jacob Zuma said on Wednesday (16 October).

17 Oct 2013

Huge growth forecast for Africa's oil sector

Africa's oil and gas industry is poised for momentous growth despite regulatory and political challenges‚ according to a PricewaterhouseCoopers (PwC) report released on Wednesday (19 June)

20 Jun 2013

Africa must make better use of resources

Africa's agricultural‚ mining and energy resources could be better used to boost the continent's pace of economic growth and pave the way for a breakthrough in human development‚ according to a report released on Monday (27 May).

By Mariam Isa 28 May 2013

Africa's growth driven by SA

Although Africa made huge strides in increasing human development in the past decade, gains could - with hundreds of millions of people being pushed into extreme poverty - easily be reversed should "significant progress" not be made in halting global warming.

By Schalk Mouton 20 Mar 2013

UCT hopes its study will foster employment

The University of Cape Town (UCT) has launched a three-year, pan-African study on how to foster youth entrepreneurship in order to tackle the scourge of youth unemployment on the continent.

4 Feb 2013

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