Racks of Airism clothing at Uniqlo 5th Avenue in New York City, USA, 31 July 2023. Reuters/Kate Masters
Retailers such as Macy's and Columbia Sportswear are expanding their use of "breathable" and "cooling" fabrics in a bid to boost sales as record-high temperatures drive demand for clothing that can help consumers beat the heat. 2 Aug 2023
Richemont has acquired a controlling stake in Gianvito Rossi, the Italian shoemaking maison, in a private transaction. 2 Aug 2023
In the wake of the rapidly evolving digital landscape, retailers are continuously confronted with a myriad of software solutions. Implementing these systems often requires a considerable investment of resources, frequently resulting in a patchwork of fragmented systems and siloed operations. One can only browse through recent media reports to find local examples of how these retail implementations can have disastrous consequences resulting in massive losses in turnover. These highlight the need for a more comprehensive, efficient solution, marking the rise of the 360-degree retail technology offering. 2 Aug 2023
New insights from Forrester show that generative AI can improve CX without exposing a business to undue risk - despite most customer experience (CX) professionals being wary of allowing a fairly nascent technology near any customer-facing tasks. 2 Aug 2023
If you are a young entrepreneur in the retail world then Woolworths is looking for you. 2 Aug 2023
Image supplied: Credit: WC Government Dept Agriculture. Breede River Restoration. Woolworths and WWF’s Breede Catchment Water Stewardship programme has resulted in 200 million litres of water being released into the catchment on a yearly basis
The first retailer to partner with WWF on their sustainability journey over 15 years ago, WWF South Africa and Woolworths have announced Phase III of their broad-based, multi-year, multifaceted partnership. 2 Aug 2023
On Monday the Competition Commission released its final report on the Online Intermediation Platforms Market Inquiry (OIPMI) that was launched on 19 May 2021. The inquiry was launched after it was suspected some online platforms were restricting competition specifically in relation to small and medium enterprises, as well as historically disadvantaged people who competed in these markets. 1 Aug 2023
In the wake of some dire warnings from the chiefs of local retailers, Chelsea Owens, client service director, and Kevin Lewis senior paid media manager & team lead at Incubeta SA share some insights into the South African retail industry and suggests how local brands can build resilience into their operations. 1 Aug 2023
Heineken has beaten Corona Extra to become the world's most valuable beer brand. Every year, global brand valuation consultancy Brand Finance ranks the world's top, most valuable, and strongest alcoholic drink brands. This includes three alcoholic drink categories: beer, spirits, and champagne/wine brands. 31 Jul 2023
Source: Heineken Heineken Heineken beverages South Africa has unveiled an employee share ownership plan.
Heineken beverages South Africa has unveiled an employee share ownership plan. 31 Jul 2023
Circular Energy NPC has partnered with Woolworths to manage the retailer's in-store hazardous waste recycling containers. 31 Jul 2023
Source: YMZ YMZ Woolworths has released its results for its financial year ended 25 June 2023
Woolworths has released its results for its financial year ended 25 June 2023, with turnover and concession sales from continuing operations (excluding David Jones*) increased by 10.8% for the year and by 9.3% in comparable stores. 31 Jul 2023
Source: Takealot Takealot Takealot and Samsung's #BackTheBucks promotion is back
For the upcoming Rugby World Cup, Takalot and Samsung's #BackTheBucks is back. 28 Jul 2023
Angelo Swartz, the Spar Group's new CEO
The Spar Group has announced the appointment of Angelo Swartz as its CEO and executive director of the board with effect from 1 October 2023. Swartz will take over from Mike Bosman, who has been filling in as interim executive chair following Brett Botten's retirement in January this year. 28 Jul 2023
Isuzu Motors South Africa will be Fashion Week's official motor vehicle partner for the next two years, until July 2025. 27 Jul 2023
Image supplied. Pick n Pay has introduced two new coffee brands to meet the growing demand as South Africa's love affair with coffee reaches new heights
Pick n Pay has introduced two new coffee brands, a new range of coffee under its private label, the premium Crafted Collection by PnP brand and then its exclusive coffee brand, The Roastery premium Crafted Collection by PnP brand. 27 Jul 2023
Shop! South Africa and the Institute of Marketing Management (IMM) have formed a partnership. 27 Jul 2023
The event will be held in August. Source: Supplied.
The CX industry in 2023 is experiencing several key trends that are shaping the future of customer experience. A prominent aspect in the industry is the increased emphasis on Artificial Intelligence (AI) in CX, with organisations recognising its potential to enhance customer interactions. 26 Jul 2023
Between economic uncertainty and shifting consumer demands, remaining a customer-centric company is an ongoing endeavour. Creating loyalty programmes, implementing price adjustments and accommodating the digitally savvy consumers are a few ways in which organisations can look to build customer loyalty. 26 Jul 2023
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