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How Covid-19 accelerated retailer investment in tech

6 Jul 2021

GLOBAL

Global shopper confidence surging as consumers return to stores - study

30 Jun 2021

GLOBAL

Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher

How Bezos and Amazon changed the world

By Venkatesh Shankar 4 Feb 2021

GLOBAL

Gustavo via Pexels

Global consumers ease back into in-store shopping - report

4 Sep 2020

GLOBAL

1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

GLOBAL

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

By Jessica Vredenburg and Megan Phillips 24 Jul 2020

SOUTH AFRICA

How mobile technology is driving sales in physical retail stores

How mobile technology is driving sales in physical retail stores

By Leon Coetzer 10 Jul 2020

GLOBAL

Customer experience will help retailers overcome the financial hit from coronavirus

Customer experience will help retailers overcome the financial hit from coronavirus

By Frederic Dimanche 6 Jul 2020

SOUTH AFRICA

Continuous adaptation: Staying ahead of customer needs

Continuous adaptation: Staying ahead of customer needs

By Melissa Campbell 8 Nov 2019

GLOBAL

The most valuable global retail brands for 2019

The most valuable global retail brands for 2019

14 May 2019

GLOBAL

Successful retail chatbot interactions to grow eightfold by 2023

Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

GLOBAL

Tailoring the customer experience boosts online sales

Tailoring the customer experience boosts online sales

By Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

UNITED STATES

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

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