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How Bezos and Amazon changed the world
Venkatesh Shankar 4 Feb 2021



Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
Jessica Vredenburg and Megan Phillips 24 Jul 2020

How mobile technology is driving sales in physical retail stores
Leon Coetzer 10 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus
Frederic Dimanche 6 Jul 2020

Continuous adaptation: Staying ahead of customer needs
Melissa Campbell 8 Nov 2019


Tailoring the customer experience boosts online sales
Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

