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GLOBAL

Customer experience will help retailers overcome the financial hit from coronavirus

Retail was in trouble long before Covid-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers' top-line revenues...

By Frederic Dimanche 3 days ago

GLOBAL

CMO Council identifies agile brands that have benefitted from opportunities during global lockdown

The CMO Council has picked notable brand stand-outs experiencing an upturn in the global downturn...

15 Jun 2020

GLOBAL

Consumer markets under pressure in 2020

As Covid-19 shifts the global economic outlook into deep recession, reflecting the impact of social distancing measures on economic activity, no industry remains untouched...

By Camilla Butler 5 Jun 2020

AFRICA

DHL confirms strategic investment in UK-based Link Commerce

DHL Express has acquired a minority stake in Link Commerce, the UK-based e-commerce firm that helped the logistics company develop its DHL Africa eShop platform...

28 May 2020

SOUTH AFRICA

How the Covid-19 crisis could remodel the luxury industry

The Covid-19 crisis has hit the luxury and fashion industry hard. According to a study conducted by the Boston Consulting Group, sales in these two sectors could drop by 25% to 30%...

By Isabelle Chaboud 20 May 2020

GLOBAL

Forrester forecasts $2.1tn in retail losses globally in 2020

Forrester predicts that due to the coronavirus, retail sales in 2020 will decline by an average of 9.6% globally, a loss of $2.1tn...

7 May 2020

GLOBAL

Global e-retail transaction values to exceed $4tn by 2024

E-retail transaction values will reach $4.8tn by 2024, up from $3.3 trillion in 2020, according to a new report from Juniper Research...

24 Mar 2020

SOUTH AFRICA

Connecting with customers on the ground is not dead

There could be light at the end of the tunnel for big brands trying to reconnect with their customers on the ground...

27 Jan 2020

GLOBAL

Kids are becoming more active adopters of e-commerce sites

Children are becoming more active adopters of e-commerce sites. Their interest in online shopping has more than tripled in the last 12 months - from 2% to 9%...

14 Jun 2019

GLOBAL

The most valuable global retail brands for 2019

The results of the second annual BrandZ Top 75 Most Valuable Global Retail Brands have been revealed. The research shows that the world's most valuable retail brands are worth $339 billion more...

14 May 2019

GLOBAL

Instagram's @shop a curated showcase of shoppable products

Instagram has launched a @shop account, essentially a curation of posts from online merchants that sell products through the image-sharing app.

14 May 2019

GLOBAL

Successful retail chatbot interactions to grow eightfold by 2023

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, as AI offers compelling new engagement solutions...

9 May 2019

GLOBAL

New study reveals top trends in online payments in MENA

In the fourth quarter of 2018, the approval rate rose by 5.1% bringing MENA's rate just 3% behind the rest of the world. Due to the high transaction value in the travel industry, card approval rates have seen a slower growth rate than other industries...

By Fundisiwe Maseko 25 Apr 2019

AFRICA

DHL launches Africa eShop, connecting global brands with African shoppers

DHL Express has launched Africa eShop, a platform enabling customers to shop directly from more than 200 US- and UK-based online retailers...

11 Apr 2019

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