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E-commerce penetration in Kenya ramping up travel

Travellers' resolve and ability to purchase services on the move has increased the reliance on mobile devices, thus giving service providers who invest in easy-to-use apps a rising edge...

By Josephine Wawira 9 Feb 2018

2018 hospitality IoT trends: Creating a home away from home
2018 hospitality IoT trends: Creating a home away from home

There's a seismic shift happening in the hospitality industry, forcing businesses to take their wireless infrastructure beyond just offering free Wi-Fi, to enabling next-generation guest journeys. Here are the four most important IoT and wireless trends for the coming year...

By Pieter Engelbrecht 8 Feb 2018

#BizTrends2018: Four trends making their mark on the future of travel
#BizTrends2018: Four trends making their mark on the future of travel

As with other industries, tourism and travel are enjoying the integration of a number of new and emerging technologies, which are poised to create enhanced user experiences throughout the travel lifecycle...

By Eran Feinstein 22 Jan 2018

(c) maksym yemelyanov -
In-the-moment-marketing: The lucrative hunting grounds for hoteliers

Let's face it. Traditional marketing methods are increasingly becoming obsolete at the speed of the internet revolution. On the other hand, smart technologies are creating immense opportunities that hotel brands can leverage for more cost-efficient guest acquisition...

By Joseph Neusu 19 Jan 2018

#BizTrends2018: Unpredictable travel data? Challenge accepted
#BizTrends2018: Unpredictable travel data? Challenge accepted

Collecting data remains a challenge and turning it into relevant and useful insights is a greater challenge still. We see this as a unique opportunity for the professional travel management company to deliver true value...

By Euan McNeil 19 Jan 2018

#BizTrends2018: Travellers looking for more bang for their travel buck
#BizTrends2018: Travellers looking for more bang for their travel buck

Value and service continue to remain high up on the agenda for South Africans when it comes to both corporate and leisure travel...

By Andrew Stark 18 Jan 2018

#BizTrends2018: Hospitality trends set to dominate 2018
#BizTrends2018: Hospitality trends set to dominate 2018

It's that time of year when businesses examine what's forecast for the next year. As competitors in a growing tourism and hospitality market, we need to be driving the trends rather than reacting as late adopters...

By Avukile Mabombo 17 Jan 2018

What travel marketers need to know about Facebook's News Feed change
What travel marketers need to know about Facebook's News Feed change

In your dual role as travel marketer and Facebook consumer, the news that Facebook is going to 'clean-up' your News Feed will likely be met with a mix of joy and despair...

By Natalia Rosa 16 Jan 2018

#BizTrends2018: Travel influence - inspiring authentic and conscious travel in 2018
#BizTrends2018: Travel influence - inspiring authentic and conscious travel in 2018

Travel bloggers and influencers have become responsible for providing authentic travel experience to their readers, from destination travel best practices to providing insight into enhancing travel adventures...

By Dawn Jorgensen 16 Jan 2018

#BizTrends2018: What does the travel store of the future look like?
#BizTrends2018: What does the travel store of the future look like?

The travel agency of tomorrow will blend a personal and human touch with digital technologies. Instead of travel agents, we'll see the emergence of...

By Jannine Adams 15 Jan 2018

#BizTrends2018: Why the travel industry should be keeping its ear to the social media ground
#BizTrends2018: Why the travel industry should be keeping its ear to the social media ground

YouKnow Digital, in partnership with consumer insights platform Crimson Hexagon, launched an extensive South African Consumer Trends Report. MD at YouKnow Digital unpacks the report focusing on the travel and hospitality findings...

By Kelvin Jonck 12 Jan 2018

Velma Corcoran, Airbnb's local representative for South Africa
#BizTrends2018: The authentic travel experience with a twist

Airbnb has been gaining momentum across the globe with investments fast-tracking their influence in the travel market through authentic experiences...

By Velma Corcoran 11 Jan 2018

Andy Hedley, GM Southern Africa, Amadeus
#BizTrends2018: Airlines in the digital realm - putting data in the driving seat

Airlines have never had such access to the brains and feelings of their customers as they do today. By leveraging this data, airlines will be able to start experimenting with creative and fun new tools...

By Andy Hedley 10 Jan 2018

#BizTrends2018: Top hospitality trends 2018
#BizTrends2018: Top hospitality trends 2018

Leon Meyer, general manager at The Westin Cape Town shares his top hospitality trends for 2018...

By Leon Meyer 10 Jan 2018

Gavin Tollman, CEO, Trafalgar
#BizTrends2018: 2018 travel forecast - seven trends to anticipate

In 2018, there will be an increased swathe of people fully engaged in the sharing economy, communicating to the world the wonderfully enriching experiences that they have discovered...

By Gavin Tollman 9 Jan 2018

Enver Duminy, CEO, Cape Town Tourism
#BizTrends2018: Trends shift as travel evolves

Travel is not a static experience - why, how and when visitors want to visit and interact with a destination is constantly evolving...

By Enver Duminy 8 Jan 2018

#BizTrends2018: Creating new hospitality paradigms
#BizTrends2018: Creating new hospitality paradigms

Hotels' offerings must be relevant for a new generation of guests. These do not just include millennials, but also refer to modern travellers who expect more innovation from hotels...

By Gillian Saunders 8 Jan 2018

The handy travel companion amplifying hotel service and guest experience
The handy travel companion amplifying hotel service and guest experience

Wednesday, 5 December, saw the launch of the 'handy' device into the South African market as a means to revolutionise travel and the hotel industry...

By Robin Fredericks 14 Dec 2017

Tink Labs' handy revolutionises hospitality industry, experiences for travellers in Africa
Tink Labs' handy revolutionises hospitality industry, experiences for travellers in Africa

Created by founder and CEO of Tink Labs, Terence Kwok, handy is more than just platform to interact with hotels, it enables guests to have a hassle-free travel experience...

By Robin Fredericks 8 Dec 2017

Can independent hotels afford not to be revenue savvy?
Can independent hotels afford not to be revenue savvy?

Revenue management, although a well-established discipline in the industry for more than a decade, is a misunderstood, if not entirely absent concept in many hotels...

By Theresa Prins 7 Dec 2017

Jochem Wijnands (Image Supplied)
TRVL: Shaking up the online travel industry with Jochem Wijnands

TRVL is a peer-to-peer booking platform that gives everyone access to the travel agent world. We chat to founder and CEO Jochem Wijnands about his new startup that is set to cause a stir in the travel industry...

By Cari Coetzee 17 Nov 2017

Airbnb's Chris Lehane and CiTi's Joshin Raghurb
Airbnb's authentic experiences boost local communities through technology

Airbnb's Chris Lehane and CiTi's Joshin Raghurbar took part in a conversation on how, through technology, tourism can generate new economic opportunities and authentic experiences...

By Robin Fredericks 26 Oct 2017

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management
#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

How can establishments in the hospitality industry manage the masses of online reviews and reviewers out there? This is where Go Review, launched by Social Places, comes in...

By Cari Coetzee 10 Oct 2017

Is CRM dead in the travel industry?
Is CRM dead in the travel industry?

How can the idea of Customer Relationship Management (CRM) still be relevant in travel when today's consumers are in the driving seat and ‘manage' how and when they wish to engage with us?

By Craig Byren 20 Sep 2017

#PricecheckAwards: Travelstart named E-commerce Service of the Year
#PricecheckAwards: Travelstart named E-commerce Service of the Year

Travelstart was the overall winner of the PriceCheck Tech & E-commerce Awards 2017, claiming the title of E-commerce Service of the Year...

By Lauren Hartzenberg 15 Sep 2017

Image Supplied
#InnovationMonth: Mobile, the future of guest engagement

With the use of smartphones to book hotel rooms increasing significantly over the past years, Ankerdata has partnered with ConnectHotel to bring SA a customised mobile concierge and booking application...

By Cari Coetzee 15 Sep 2017

#InnovationMonth: Is Pruvo the hotel industry's next big disruption?
#InnovationMonth: Is Pruvo the hotel industry's next big disruption?

We received word of an Israeli startup that is causing a stir in the hotel bookings industry. Pruvo enables travellers to rebook the same hotel room for a cheaper price...

By Cari Coetzee 12 Sep 2017

The role of online travel in unlocking Africa's tourism potential
The role of online travel in unlocking Africa's tourism potential

In today's globally digital world, tourism related businesses are striving to position themselves on the online map. The travel sector is one that has, over the years, evolved in its online presence...

By Josephine Wawira 30 Aug 2017

Chatbots and the hospitality industry
Chatbots and the hospitality industry

Key players in the hospitality industry are still trying to figure out how to build the perfect chatbot - smart, capable of understanding complex semantics, and conversing with the customer as an experienced service rep would...

By Jogbojogbo Abdulrahman 24 Jul 2017

Skills in demand: IT opportunities in tourism
Skills in demand: IT opportunities in tourism

Tourism is full of opportunities for tech-savvy youngsters, from those who love IT and want to work in that field specifically to those who combine IT with the desire to develop businesses and startups...

By Enver Duminy 14 Jul 2017

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