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(c) Yulia Grogoryeva -
#BizTrends2017: South Africa's new retail reality

Despite South Africans' roller-coaster sentiment during 2016, they've continued to spend, highlighting a clear disconnect between the South African psyche and actual purchase behaviour. This means that in 2017 more than ever a multi-dimensional approach will be required if retailers are to obtain a firm handle on South Africa's new retail reality...

By Ailsa Wingfield 10 hours ago

Black Badge revealed at new Rolls-Royce pop-up
Black Badge revealed at new Rolls-Royce pop-up

There's a new pop-up shop in the Mother City and the brand in question is as premium as they come...

By Lauren Hartzenberg 3 days ago

In the category for new neighbourhood and convenience shopping centre smaller than 20,000m² in size, Dainfern Square scooped the top award at the 2016 SACSC Awards.
Picture: Supplied / Wieland Gleich
#BizTrends2017: The year of the mixed-use mall

In the fiercely competitive South African retail sector, the retail and retail development space in 2017 and beyond will include a high-tech, interactive shopping environment in a bid to lure shoppers to centres for longer...

By Gavin Blows 3 days ago

(c) Jan Mikš -
Nine ways to slash e-commerce cart abandonment

Kyle Rozendo, CTO at SID puts forward nine simple ways to make sweeping changes to e-commerce website performance...

By Kyle Rozendo 18 Jan 2017

#BizTrends2017: Four signs the economy of the future is built on mobile
#BizTrends2017: Four signs the economy of the future is built on mobile

Despite much hype and 'this is the year of mobile' predictions, the local market still hasn't quite reached its potential in terms of using mobile as a transacting tool...

By Peter Miller 17 Jan 2017

Trade mark registration: Truworths no longer has "the look"
Trade mark registration: Truworths no longer has "the look"

Ackermans has recently been successful in a precedent setting trade mark dispute against Truworths which was heard by the Supreme Court of Appeal. The trade mark at the centre of the dispute was “THE LOOK”...

By Janine Hollesen 16 Jan 2017

#BizTrends2017: Craft spirits - the makers, the flavours, the stories
#BizTrends2017: Craft spirits - the makers, the flavours, the stories

Simone Musgrave, founder of Musgrave Gin, pioneered the pink gin trend in South Africa after finding a niche in the market whilst working as a trend forecaster...

By Simone Musgrave 13 Jan 2017

#BizTrends2017: Why more than ever, sustainability is good business
#BizTrends2017: Why more than ever, sustainability is good business

South African companies, including those in the retail sector, continue to experience a significant change in mindset among customers. The reality is that doing business is no longer just about profit, but also about creating shared value and meeting responsibilities to contribute to inclusive economic development, and to give back to communities and our planet...

By Justin Smith 12 Jan 2017

#BizTrends2017: Local franchise trends for 2017
#BizTrends2017: Local franchise trends for 2017

South Africa's economy is under significant pressure and does not promise a great deal of progress for business or consumers – with the International Monetary Fund (IMF) predicting only 0.8% growth...

By Dumisani Bengu 11 Jan 2017

#BizTrends2017: Five steps to improve your lead conversion
#BizTrends2017: Five steps to improve your lead conversion

The inability for the automotive industry to embrace change is staggering. It's almost as if the only positive movement comes in the face of insurmountable evidence...

By David Sieff 11 Jan 2017

#BizTrends2017: Defining sustainability for the bottling industry
#BizTrends2017: Defining sustainability for the bottling industry

Sustainability is the ultimate long-term goal of any company, which allows it to contribute to the development of the country where it operates. It is no longer merely about profitability, but a phenomenon that must support the goals of a company through the triple context of its social, environmental and economic aspects...

By Gaopaleloe Mothoagae 11 Jan 2017

#BizTrends2017: Renewed focus on value in e-tailing levels the playing field
#BizTrends2017: Renewed focus on value in e-tailing levels the playing field

The online retail space in South Africa is often categorised as underperforming, but while there is plenty of room for improvement, this perspective might be a little shortsighted...

By Kevin Tucker 11 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy
#BizTrends2017: The shift from the experience economy to the transformation economy

The world is in a silent revolution. Global consciousness is growing. Passion for mindless luxury is waning. Consumers are increasingly mindful of not only what their chosen product gives them, but how it makes them feel...

By Claudia Roth 11 Jan 2017

#BizTrends2017: Developing Africa's future cities
#BizTrends2017: Developing Africa's future cities

Cities are "smart" when infrastructure, urban assets, public services, human and social capital, mobility systems and other forces are improved and optimised under ICT...

By Nadir Jeeva 9 Jan 2017

Sugar wars: Coke faces first salvo in US false advertising lawsuit
Sugar wars: Coke faces first salvo in US false advertising lawsuit

Coca-Cola's claims that their SSBs are not linked to obesity, diabetes and cardiovascular disease will be tested in a lawsuit...

By Sharon Snell 9 Jan 2017

#BizTrends2017: Fashion disruption
#BizTrends2017: Fashion disruption

Disruptive dynamics, disregard for convention, customisable brands and the rise of the 'nodel' are a few of the fashion trends we can look forward to experiencing this year...

By Jackie Burger 9 Jan 2017

#BizTrends2017: Stepping into the future of global supply chains and logistics
#BizTrends2017: Stepping into the future of global supply chains and logistics

In 2017, supply chains and logistics will be shaped by smart partnerships...

By Kate Stubbs 9 Jan 2017

Retail sales growth expected to underperform economic growth
Retail sales growth expected to underperform economic growth

This year could prove to be a tough year for retailers, with real retail sales growth expected to underperform economic growth...

By John Loos 5 Jan 2017

(c) Wavebreak Media Ltd -
Five blunders to avoid on e-commerce sites

Christmas is usually a lucrative time for e-commerce retailers, offering an opportunity to expand one's customer base, clear out old stock and make higher sales than usual. However, many online stores make some crucial mistakes that end up lowering their conversion rates significantly...

By Charles Mburugu 21 Dec 2016

123RF
Where is customer management going in 2017?

The most ridiculous phrase in the English language is 'the foreseeable future'. You can't foresee it. What you can do is monitor trends that, if sustained, will impact your business...

By Aki Kalliatakis 14 Dec 2016

Gamification can ease contact centre pressure
Gamification can ease contact centre pressure

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer...

By Bruce von Maltitz 13 Dec 2016

How to prevent ads from killing your website
How to prevent ads from killing your website

We've all seen it and we've all hated it. Your webpage begins to load and then, right in mid-load it stalls out. It's not just a brief hiccup, you stare at half a page for an eternity while an ad loads. Get past that ad and then the next one starts...

By Sven Hammar 12 Dec 2016

(c) bram janssens -
Pop-up and prosper

With retail space becoming ever more expensive and the viability of long-term tenancy no longer what it was, the traditional shopping environment is undergoing a huge shift as retailers look to capitalise on the growing popularity of pop-up shops...

By Morné Stoltz 12 Dec 2016

SA's Fastvan launches updated courier app
SA's Fastvan launches updated courier app

South African startup Fastvan is to roll out a new app on Android and iOS in January that allows users to send hundreds of parcels in minutes...

By Tom Jackson 12 Dec 2016

The new smart car and Zando #UnfollowTheNorm campaign creates intrigue
The new smart car and Zando #UnfollowTheNorm campaign creates intrigue

In a first for South Africa, the new smart forfour is being introduced directly onto the pages of Africa's largest online retailer, Zando...

By Angie White 12 Dec 2016

Keeping the automotive show on the road amid declining new vehicle sales
Keeping the automotive show on the road amid declining new vehicle sales

Those of us in the auto industry haven't been surprised by the drop in new vehicle sales. We knew that 2016 would follow the downward trend of 2015...

By Mike Whitfield 12 Dec 2016

The mobile landscape - looking at 2017 and what e-retailers could expect
The mobile landscape - looking at 2017 and what e-retailers could expect

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years...

By Graham Du Plessis 9 Dec 2016

(c) everythingpossible -
Understanding mass personalisation and why your brand needs it

Mass personalisation is not just a buzzword or international trend making waves overseas. It's here and already making its presence felt in the local consumer market. Here's what you need to know...

By Gareth Pearson 8 Dec 2016

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How to deliver the only exceptional value shoppers want these December holidays

The highly competitive December holiday marketing has no place for the pliant and weak marketers. It is a war room affair...

By Bandile Ndzishe 8 Dec 2016

The Russell Hobbs Rush.
Russell Hobbs Rush: Make a dash for it!

By the time December sneaks up on us, the average consumer is on the verge of Festive Fatigue. Branded content becomes white noise, and shelf liners and POS collateral of all shapes and sizes morphs into a solitary red blur of a fat man in a suit with a jolly grin, sans differentiation...

By Mike Sharman 8 Dec 2016

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