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To the MannaBay born

There is so much added value for guests staying at MannaBay that the room rate is great value when compared with run-of-the-mill five-star establishments.

By Brian Berkman 31 Jul 2014 11:47

Experiencing Africa's greenest hotel

Probably the worst thing after a missing a flight is catching one of those dreaded 6am flights from Cape Town to Jozi or Durbs. Not only does it mean you have to at least be at the airport by 5:20am (if you checked in online), but if you live as far as Fish Hoek or Brackenfell, you have to get up at like 3:30am. No one should have to do that!

By Ilse van den Berg 29 Jul 2014 10:55

802 words to help event planners increase their event attendance

Every single event planner wants to ensure that their events are well attended. Whether you're tasked with running an exclusive product launch or a high-profile awards evening...

By Terry Sutherland 23 Jul 2014 10:50

Four Rosmead, for sure!

Four Rosmead is the kind of Cape Town boutique hotel where you would put your visiting family and friends who can afford to fly First but choose Business class instead.

By Brian Berkman 22 Jul 2014 11:49

Craft beer - for the haves and the Germans

There is a rather interesting development that caught my attention recently. No, the micro beer industry is not new, however its nascent ubiquity in Cape Town city is...

By Owen Mbundu 22 Jul 2014 06:55

Consumer Science lands in SA

Mondelez International has opened a new Sensory Laboratory in South Africa.

By Danette Breitenbach 18 Jul 2014 13:22

The Queen - fit for a king

When you're staying in the land's third oldest hotel you expect to see cracks showing and the plaster crumbling from the walls.

By Brian Berkman 18 Jul 2014 09:00

Businesses have to adapt to survive constantly changing retail landscape

Businesses have to adapt to survive a constantly changing landscape. Certainly, in the mall marketing industry, budgets have shrunk but client's demands are higher than ever...

By Stuart HIll 17 Jul 2014 15:12

[CEM Summit] How to be great at customer service

Customer service is about people and trying to please them, but it begins with the employee, not the customer because "happy teammates equal happy customers" - Sam Sabbagh.

By Jessica Taylor 15 Jul 2014 12:33

Beacon beckons

People who think that the Pansy Shell is what most identify with as the symbol of Plettenberg Bay are wrong.

By Brian Berkman 14 Jul 2014 10:45

The big gorilla sits wherever he wants to... or maybe not

The first time I ever heard the expression about where the big gorilla sits, I became irrationally angry...

By Aki Kalliatakis 14 Jul 2014 10:17

Independents are fuelling Africa

Independent petrol retailers are making impressive gains across Africa, presenting a challenge to franchise operators for oil giants that have monopolised the continent's markets for decades.

By John Harvey 14 Jul 2014 09:24

It's my product and I will say it's healthy if I want to... or not?

The Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972 (FCDA) regulates, amongst other things, the labelling of foodstuffs in South Africa. Until 2012, the issue of food labelling was not, particularly, of any major consequence.

By Natasha Wright 11 Jul 2014 14:25

A life-changing event

Not sure what to do with your weekend? You could spend it changing your life. Or so says Brian Walsh, CEO of the, and the brain - and funding and funding - behind the event, The Real Success Experience...

By Danette Breitenbach 11 Jul 2014 08:30

If you like it, then you should've put a ® on it

The value of intellectual property has never been more important than the present, with local and international fashion houses and manufacturers in the clothing, footwear...

By Tiffany Conley 10 Jul 2014 07:07

A great repast at The Plettenberg

All top hotels now enquire about dietary requirements when you book but this is the first time I've been presented with a full menu tailored to my low-carb, high-fat, no sugar diet.

By Brian Berkman 9 Jul 2014 12:29

Why do wine brands think they don't need a positioning/proposition?

All other categories in the liquor sector have a very strong and focused positioning. Why not wines? It seems as if wine estates believe their...

By Rolf Akermann 9 Jul 2014 11:18

All about the dress, Q&A with KL√ĽK CGDT

It was a dress that caught my eye - like a pure off-white pearl contrasting the burnt remains and harsh scaffolding of the building next door.

By Jessica Taylor 9 Jul 2014 09:00

How systems training can super-charge your customer service processes

South African organisations have a significant opportunity to improve their customer service performance, by more closely aligning their back-office people and processes with those in the front-office...

By Lyndsey Moorhouse 8 Jul 2014 15:11

Why translation is only step one for success in international markets

KFC succeeds in China, where Home Depot, Mattel and eBay could not, by localising the brand itself and not just its collateral.

By Ian Henderson 8 Jul 2014 15:03

How to avoid the public speaking willies

We've all seen it happen - the stumbling over words, the awful hesitations and lost lines...

By James Hurford 7 Jul 2014 07:32

The omnichannel future of retail

Imagine for a moment what an electronics and appliance retailer might look like in the not-too-distant future... A customer walks into a bricks and mortar branch to check out a...

By Pete Case, Issued by Gloo 3 Jul 2014 12:20

Checking your cell... for a car

South Africans are following global trends when it comes to buying cars online, including younger motorists increasingly using their cellphones to browse for the most suitable vehicle.

By John Harvey 3 Jul 2014 09:02

Celebrating 20 years of an iconic blend

Most people will remember 2014 as the year that South Africa celebrated two decades of democracy, but it also happens to be a special year for a special wine.

By Eugene Yiga 26 Jun 2014 11:00

E-commerce stores - Tips for choosing the right products

The first thing you need to do before opening an e-commerce store is to decide what exactly you want to sell. In addition, you need to figure out how you will access these products.

By Charles Mburugu 26 Jun 2014 07:27

Application of the CPA to municipalities

Included among the objects of the Consumer Protection Act, No. 68 of 2008 (CPA) are the imperatives to strengthen a culture of consumer rights as well as consumer-focused service delivery.

By Justine Krige 25 Jun 2014 10:46

The Grand, where only the timber floors are stressed

It takes a special kind of visionary to turn a decrepit piece of real estate into a boutique hotel that is recommended by trendy and upscale group Mr and Mrs Smith.

By Brian Berkman 24 Jun 2014 10:59

'Banting' is the new balanced diet

Something you should know about me is that I don't diet, ever. When I think 'diet', I think 'be sad and eat your lettuce'. So I like to refer to my eating plan as a balanced diet that includes everything, in moderation.

By Jessica Taylor 23 Jun 2014 11:19

Redefining direct sales to reach Generation C

RIXEYVILLE, US: The direct sales industry has changed very little over the last few decades, incorporating new technologies as they have developed, rather than evolving their business practices to capitalise further on existing markets.

By Henry Buell 20 Jun 2014 14:53

National Consumer Commission's bark is louder than its bite

Looking back to March 2011, the media were positively giddy with excitement about the Consumer Protection Act, No. 68 of 2008 (CPA) and the whip cracking that was to be done by the National Consumer Commission on behalf of consumers who felt hard done by after poor treatment from goods suppliers or service providers.

By Megan Badenhorst 20 Jun 2014 07:30

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