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Richard Firth
Harnessing workflow and mobility

The need for connectivity, anywhere and at any time, has driven the need for organisations of all sizes to look for ways to automate business processes and ensure seamless and measured communication...

By Richard Firth 30 Mar 2015 14:20

Why global retail success means going very local
Why global retail success means going very local

It's now possible to build a personal connection with each shopper rather than compete for their wallets based purely on price. But, the real challenge is how to establish a personal connection with foreign audiences...

By Françoise Henderson 30 Mar 2015 11:28

[TrendTalk] Would your consumers eat bugs?
[TrendTalk] Would your consumers eat bugs?

Savvy marketers know just how to tug on consumers' heartstrings to build brand loyalty to effect sales. But you need to alsi know how to leverage their guilt, grab the attention of the new hipsters, and work with bacteria and bugs...

By Louise Marsland 27 Mar 2015 12:41

Mogorosi Mashilo
[The Human Truth behind the Trend] Part 2: A deeper look into what an insight is - the brand truth

In recapping part 1 of my 2-part discussion about unlocking the human truth behind the trend, we must always remember that consumers are actually human beings...

By Mogorosi Mashilo 26 Mar 2015 05:32

Mogorosi Mashilo
[The Human Truth behind the Trend] Part 1: The importance of consumer insights

First and foremost, it is imperative to understand what an insight is and not confuse it with an observation or a trend...

By Mogorosi Mashilo 25 Mar 2015 05:27

Kim Gentle
Is our online shopping on the ball?

In South Africa, first world and third world often blend into each other without anyone noticing, especially in the form of technology...

By Kim Gentle, Issued by Grey 24 Mar 2015 10:05

The evolution of air fresheners to rare scents
The evolution of air fresheners to rare scents

Fragrances have been used over many centuries to freshen the air and mask odours. The ancient Egyptians were famous for using natural ingredients such as musk to scent their tombs...

By Stephen Sandmann 19 Mar 2015 15:00

The evolution of air fresheners to rare scents
The evolution of air fresheners to rare scents

Fragrances have been used over many centuries to freshen the air and mask odours. The ancient Egyptians were famous for using natural ingredients such as musk to scent their tombs...

By Stephen Sandmann 19 Mar 2015 15:00

Road Tripping Namibia
Road Tripping Namibia

Road Tripping Namibia, by Fiona McIntosh, Shaen Adey, Willie Olivier, Ron Swilling, Katy Sharpe and Nick Buys, will open your eyes to Namibia...

By Henrie Geyser: motoring editor 18 Mar 2015 13:36

Is your call centre doing justice to your brand?
Is your call centre doing justice to your brand?

As we move further into the world of e-commerce, e-education,e-administration and even e-society, first (and second and third) impressions are increasingly made not by your sales team...

By Jed Hewson 17 Mar 2015 14:24

Evolving from multi-channel to true omni-channel experiences
Evolving from multi-channel to true omni-channel experiences

The term omni-channel is on everyone's lips today - across all sectors - yet no brand in South Africa has managed to execute on a true omni-channel strategy...

By Lynette Hundermark 16 Mar 2015 15:04

From Christmas to crisis for consumers
From Christmas to crisis for consumers

President Zuma may refer to challenges but as petrol, electricity and food costs go up and wages failed to match inflation, consumers and small businesses had better go into crisis mode....

By Aki Kalliatakis 16 Mar 2015 10:39

Arabella... love at first sight...
Arabella... love at first sight...

"What's not to love?" Arabella Country Estate homeowners chair, Steve Argyle, asks while my fabulous Caesar Salad is served at the hotel's Jamani restaurant.

By Brian Berkman 16 Mar 2015 09:35

Do once customer-driven companies need to lose their customer focus?
Do once customer-driven companies need to lose their customer focus?

Looking at all companies, at some stage in their history they were fantastic with customers - and then lost their way. We need to question whether the pressure to produce profit is so forceful...

By Aki Kalliatakis 11 Mar 2015 15:11

How the energy crisis impacts on food security in SA
How the energy crisis impacts on food security in SA

In 2008, scores of South Africans responded in angry disbelief to calls to switch off their lights for an hour in WWF's annual Earth Hour campaign...

By Tatjana von Bormann 11 Mar 2015 07:00

John Harvey
Banking on branding as important as ever

There can be little doubt that the proliferation of entry-level banks in the past few years has vastly changed South Africa's financial landscape...

By John Harvey 6 Mar 2015 05:30

Danette Breitenbach
Coping under fire

Janine Lazarus, founder and owner of Janine Lazarus media consultancy was a journalist for 31 years, and has worked across the board from newspapers to radio...

By Danette Breitenbach 3 Mar 2015 11:42

Exports boost new vehicle sales
Exports boost new vehicle sales

Domestic new vehicle sales of 52,368 in February were only 584 units more than the same month last year but export sales shot up by 35.6% to 29,760 units...

By Henrie Geyser: motoring editor 3 Mar 2015 10:14

Lights, camera, fashion!
Lights, camera, fashion!

The Mercedes-Benz Bokeh South African International Fashion Film Festival and conference is back after a successful debut last year...

By Ruth Cooper 3 Mar 2015 09:27

Chris Moerdyk
Why customer service is so bad

One of the main reasons why customer service in South Africa is pretty much atrocious is because staff attend customer service training courses...

By Chris Moerdyk 3 Mar 2015 05:02

[Design Indaba 2015] On fashion and identity at Design Indaba 2015
[Design Indaba 2015] On fashion and identity at Design Indaba 2015

The 2015 Design Indaba provided fertile ground for even the most ardent fashionistas and Afrophiles. In this context both topics took on a new importance...

By Terry Levin 2 Mar 2015 11:36

[Design Indaba 2015] The selfie shapes monolithic fashion
[Design Indaba 2015] The selfie shapes monolithic fashion

"... Me and the beach, me and my food, me and my shoes, me and my boyfriend, me and Li taking lots of selfies." - Li Edelkoort

By Jessica Taylor 2 Mar 2015 08:00

Bookmarks Awards reflect a maturing industry
Bookmarks Awards reflect a maturing industry

Winning a Bookmarks Awards is important. It is meaningful for a number of reasons, of which the winning is the least important...

By Danette Breitenbach 23 Feb 2015 11:11

Making its (Book)mark
Making its (Book)mark

Last week a total of 13 gold and 34 silver awarded on stage (the 44 bronze winners were announced but not called onto the stage), at the 7th Bookmarks Awards...

By Danette Breitenbach 20 Feb 2015 13:30

[TrendTalk] Content is key to 'winning' Twitter
[TrendTalk] Content is key to 'winning' Twitter

We know from a personal perspective that to get more followers on social media we have to be active daily, post cool stuff, be authentic and be engaged. But is it the same for brands?...

By Louise Marsland 20 Feb 2015 10:38

Danette Breitenbach
Engaging with connected consumers - Part 3

Marketers have to think about innovative ways to use social and the internet and how to engage in conversations that push your brand and earn triggers...

By Danette Breitenbach 13 Feb 2015 05:48

Would you tuck your customers into bed one night?
Would you tuck your customers into bed one night?

With Valentine's Day coming up and thoughts of love in the air, it strikes me that it's a good time for us to prove how much we love our customers...

By Aki Kalliatakis 12 Feb 2015 16:08

Four common marketing mistakes SMEs make
Four common marketing mistakes SMEs make

You could be inadvertently setting yourself up to fail with your newly-developed marketing plan...

By Sophie Baker 12 Feb 2015 08:00

The packaging problem
The packaging problem

It's pretty difficult to read my pieces and not notice that I'm an activist at heart... I was born a rebel without a cause actually, and have simply found causes to champion along the way...

By Chemory Gunko 12 Feb 2015 07:06

Engaging with connected consumers - Part 2
Engaging with connected consumers - Part 2

It took 14 years to sell 40 million laptops, but only four years to sell 40 million tablets...

By Danette Breitenbach 12 Feb 2015 05:34

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