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#CEMAfrica2017: Empowered customer experiences lie in multi-focused design
#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Sven Schoof, head of customer experience at Spree, discusses how to empower customers to interact with your brand...

By Lauren Hartzenberg 12 hours ago

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 13 hours ago

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 3 days ago

SA e-commerce startup SnapnSave raises $1m
SA e-commerce startup SnapnSave raises $1m

South African online shopping community SnapnSave has raised R14 million ($1 million) from Kalon Venture Partners and Smollan Group...

By Tom Jackson 3 days ago

#FreshConnections: The realities of trading in Africa
#FreshConnections: The realities of trading in Africa

It's often agreed that the trickiest part of the supply chain is not the sourcing, but getting the product to the consumer...

By Lauren Hartzenberg 3 days ago

Strictly business, but personal
Strictly business, but personal

In the movie, The Godfather, Michael Corleone, as played by Al Pacino, utters the immortal line to his on-screen brother, “It's not personal, Sonny, it's strictly business.”

By Wynand Smit 17 Aug 2017

Sweet treats and creative eats - Tessa's Bakery opens in Cape Town
Sweet treats and creative eats - Tessa's Bakery opens in Cape Town

On an ordinary Tuesday afternoon, the very extraordinary Tessa's Bakery opened the doors of its brand new store. The ‘Made like Mom's' bakery chose a unique location in Milnerton, Cape Town, opting to stay near to the loyal client base they've built up...

By Angie White 17 Aug 2017

#WomensMonth: #MBFWJ17 profile on Leigh Shubert
#WomensMonth: #MBFWJ17 profile on Leigh Shubert

Local fashion designer Leigh Shubert will be showcasing her latest Spring/Summer collection at the upcoming Mercedes-Benz Joburg Fashion Week. We got in touch with her to find out more.

By Ruth Cooper 16 Aug 2017

MultiChoice team at CXA Awards © .
MultiChoice dominates first-ever CXA Awards

MultiChoice won four out of the six awards awarded at the first-ever CXA Awards held at the Century City Convention Centre in Cape Town last night...

By Juanita Pienaar 16 Aug 2017

#WomensMonth: Four decades of formidable fashion with Marianne Fassler
#WomensMonth: Four decades of formidable fashion with Marianne Fassler

With a career spanning 40 years, Marianne Fassler remains a formidable force in SA fashion...

By Lauren Hartzenberg 14 Aug 2017

The CXA Awards - What it means for South African consumers
The CXA Awards - What it means for South African consumers

Chantel Botha chaired the CXA judging panel for the 2017 awards and acknowledges the companies and individuals who put themselves out there to be considered for the prestigious award...

By Chantel Botha 14 Aug 2017

#WomensMonth: Cape Town kombucha queen Meghan Werner
#WomensMonth: Cape Town kombucha queen Meghan Werner

Theonista brewmistress Meghan Werner chats about her love of kombucha and her business journey so far...

By Lauren Hartzenberg 11 Aug 2017

#WomensMonth: Ruff Tung launches inclusive collection
#WomensMonth: Ruff Tung launches inclusive collection

Local fashion label Ruff Tung will be launching their new inclusive collection at the upcoming Mercedes-Benz Joburg Fashion Week. The collection aims to create quality garments for women of all sizes.

By Ruth Cooper 8 Aug 2017

Boris Dzhingarov
Five tips for reducing friction in the e-commerce sales process

Buying online is almost second nature for many of today's consumers, but there are still some common friction points that make online shoppers feel uncomfortable...

By Boris Dzhingarov, Issued by Monetary Library 7 Aug 2017

Aldo acquisition of Camuto Group births new footwear giant
Aldo acquisition of Camuto Group births new footwear giant

Canadian shoe company Aldo has agreed to acquire the footwear and accessories operations of the Connecticut-based Camuto Group...

By Lauren Hartzenberg 4 Aug 2017

Ikea is running a startup accelerator
Ikea is running a startup accelerator

Global retailer Ikea has opened applications to its first startup accelerator and is looking for companies that can help it solve “big problems” around being truly affordable...

By Tom Jackson 4 Aug 2017

#StartupStory: Howler
#StartupStory: Howler

Howler is the consolidation of three events and entertainment platforms that event organisers can use to optimise the planning, promotion, and management of their events...

By Ilse van den Berg 4 Aug 2017

R350m pumped into Albany Bellville bakery a Western Cape win
R350m pumped into Albany Bellville bakery a Western Cape win

Albany Bakeries has launched its new and improved factory in Bellville, Cape Town, following a R350 million investment...

By Lauren Hartzenberg 4 Aug 2017

Is it time for your brand to evolve?
Is it time for your brand to evolve?

All brands eventually need to evolve as the world changes, but to different degrees and at different paces. How do you know your brand is ready?

By Jessica Edgson 3 Aug 2017

The convergence of credit card and cash in Africa
The convergence of credit card and cash in Africa

According to a recent study conducted by Mastercard, over 50% of the South African population still transact using cash on a daily basis...

By Simeon Tassev 1 Aug 2017

SA payments startup Yoco to expand across Africa
SA payments startup Yoco to expand across Africa

South African payments startup Yoco is to launch in test markets in East and West Africa by the end of next year on the back of strong growth at home...

By Tom Jackson 31 Jul 2017

#CSIMonth: Utilising CSR to create communities that thrive
#CSIMonth: Utilising CSR to create communities that thrive

Diageo SA sees itself as having a responsibility to ensure that its people, its suppliers, and the communities around its operations thrive as a result of the business...

By Lauren Hartzenberg 31 Jul 2017

Primi shakes up breakfast
Primi shakes up breakfast

Primi recently relaunched its breakfast menu, with a handful of new additions sure to please even the most jaded of foodies...

By Lauren Hartzenberg 28 Jul 2017

#CSIMonth: Stop in for a little Khof & Khuk
#CSIMonth: Stop in for a little Khof & Khuk

Thato Mafokoane doesn't just want to run his own bakery. No, Khof & Khuk in Nellmapius, Pretoria, is much more than that...

By Shan Radcliffe 26 Jul 2017

Vicinity Media launches Visitability Reporting
Vicinity Media launches Visitability Reporting

Today marks the launch of mobile advertising network Vicinity Media's proprietary geo-fencing and audience location technology that allows for real world visit reporting post exposure to a mobile web advertising campaign...

By Jessica Tennant 26 Jul 2017

#CSIMonth: Leaving a legacy of good
#CSIMonth: Leaving a legacy of good

Natasha Reuben, head of transformation at Dell tells us more about the 2020 Legacy of Good plan and how the company is making a difference through technology...

By Ilse van den Berg 25 Jul 2017

SA mobile startup helps informal traders compare and order stock
SA mobile startup helps informal traders compare and order stock

South African startup Last Mile for BoP is rolling out a mobile application that enables informal traders to compare bulk prices and order stock from their phone...

By Tom Jackson 24 Jul 2017

#CSIMonth: Imbalie Beauty Academy opens doors into the industry
#CSIMonth: Imbalie Beauty Academy opens doors into the industry

South African beauty franchise group Imbalie Beauty has become a key player in South Africa's robust franchising industry...

By Lauren Hartzenberg 24 Jul 2017

Hisense SA bumps up local product offering
Hisense SA bumps up local product offering

Hisense South Africa revealed an array of new products at an event held at the Cape Town International Convention Centre last week...

By Lauren Hartzenberg 21 Jul 2017

Assisted shopping platform VoomNow launched in Nigeria
Assisted shopping platform VoomNow launched in Nigeria

Nigerian startup VoomNow has launched its assisted shopping platform that enables users to shop and pay for all kinds of international products and services...

By Tom Jackson 21 Jul 2017

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