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[SA Innovation Summit] Reimagining the future
[SA Innovation Summit] Reimagining the future

"It ain't about us, it's about creating a space for our children to flourish. We have a responsibility to the future," says Gavin Mageni, Head of the SABS Design Institute...

By Nicci Botha 27 Aug 2015 11:29

Local retailers need to up their game
Local retailers need to up their game

Thursday, 20 August, saw the grand opening of one of the world's oldest toy shops, Hamleys, right here in Gauteng at the Greenstone Mall, Edenvale...

By Dave Nemeth 27 Aug 2015 11:25

[SA Innovation Summit] Emerging companies insights: Where do we stand?
[SA Innovation Summit] Emerging companies insights: Where do we stand?

In a good news, bad news scenario, people would rather hear the bad news first. And in the case of emerging entrepreneurial businesses in South Africa, local is not so lekker, say Maija de Riijk-Uys and Alexandra Fraser of PwC Accelerator and Silicon Cape respectively...

By Nicci Botha 27 Aug 2015 09:13

[SA Innovation Summit] The business of disruption
[SA Innovation Summit] The business of disruption

We're facing a brave new world, where disruption technology and e-commerce are forcing traditional industries to re-examine their take on doing business to include innovative solution-based thinking if they want to stay in the game...

By Nicci Botha 26 Aug 2015 14:51

Hot tips for local shop owners
Hot tips for local shop owners

Most people are too busy making a living to make really big money. That's why dedicated salary earners stay wage slaves and why small-time entrepreneurs stay small-timers...

By Aki Kalliatakis 25 Aug 2015 08:50

Nick Jakubowski
Top 10 elements of a winning landing page

When it comes to selling your product or service online, you will without a doubt end up needing a good and effective landing page...

By Nick Jakubowski 24 Aug 2015 11:30

[#WomenInBiz] From HR to 'momtrepreneur', Q&A with Sedeeqa Kalam
[#WomenInBiz] From HR to 'momtrepreneur', Q&A with Sedeeqa Kalam

We sat down with wellness enthusiast and Organic Baby Online founder, Sedeeqa Kalam, to find out more about the latest South African retailer to hit the interwebs...

By Sindy Peters 21 Aug 2015 09:05

Improving your website's online shopping experience
Improving your website's online shopping experience

If you're running an e-commerce site, or even if the option to buy online is a small part of your business, you need to make sure that your website is optimised for online shoppers. More and more people are making purchases online due to the ease and convenience, but there are some conditions attached...

By Sophie Baker 18 Aug 2015 10:02

Retail safety in a world of malls
Retail safety in a world of malls

South Africa has an ever-increasing number of shopping malls. While they offer consumers convenience and retailers good volumes of foot traffic, safety risks are a significant concern that need to be carefully managed and can be mitigated by using the right tools...

By Grant Dunnington 17 Aug 2015 08:00

How to blow up your brand in five minutes
How to blow up your brand in five minutes

You'd think that after the BIC South Africa saga in which they offended just about every woman on the planet with a sexist social media campaign, that brands would think twice about their posts...

By Louise Marsland 14 Aug 2015 12:49

Omnichannel strategies: what you need to know before implementation
Omnichannel strategies: what you need to know before implementation

There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with the use of new channels such as web chat, social media and SMS, for example, growing rapidly and going mainstream...

By Andre le Roux 12 Aug 2015 12:00

The new JDA, with love
The new JDA, with love

Retail is undergoing a period of unprecedented change as it transforms to an omnichannel business that serves the needs of the modern shopper, who is taking greater control in shaping retailers' investment priorities than ever before...

By Jessica Taylor 11 Aug 2015 09:15

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

By Jessica Taylor 7 Aug 2015 11:00

The King of UK grocers on the 'retail revolution'
The King of UK grocers on the 'retail revolution'

Justin King, former CEO of Sainsbury's and having previously worked for retail juggernauts M&S, Asda, Haagen Dazs, Pepsi, and Mars in a 30-year career spanning FMCG and grocery retailing, has been confirmed as a keynote speaker at the PMA Fresh Connections Conference and Expo 2015 taking place on 12-13 August, where he will provide insight into the 'retail revolution'.

By Jessica Taylor 3 Aug 2015 11:40

Why now is the time to make that new product
Why now is the time to make that new product

If you're contemplating a move into e-commerce, then you should know that it's a great time to get into the market...

By James White 29 Jul 2015 14:00

Jessica Taylor
[CEM Africa Summit] Shiny happy customers

Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too...

By Jessica Taylor 29 Jul 2015 11:30

When driving supply chain performance, visibility is key
When driving supply chain performance, visibility is key

At its heart, supply chain management requires a balancing of operational efficiency, customer satisfaction and quality...

By David Telford 28 Jul 2015 06:30

Hyper-connected world fuelling a retail revolution
Hyper-connected world fuelling a retail revolution

With predictions that by 2020 there will be 26 billion connected devices, according to Gartner, an almost 30-fold increase from 2009 when there were...

By Quinton Pienaar 24 Jul 2015 09:16

Michael Wood
Is Starbucks ready for South Africa?

Will the global brand be able to achieve sustainable success locally? SA's coffee culture is still in its infancy and competition will surely blast Starbucks from all sides - it's not going to be easy to achieve long-term success...

By Michael Wood 17 Jul 2015 13:30

Weathering the storm of brand switching
Weathering the storm of brand switching

The days of completely loyal consumers are over with many South Africans from various income brackets making the choice to switch brands. Our experience shows that once a consumer switches to another brand and has a good experience, he rarely goes back...

By Sane Mdlalose 17 Jul 2015 10:35

DJs for Bread
[Mandela Day heroes] In the business of doing good

How do companies connect with an audience that is growing increasingly savvy to traditional advertising ploys, adding to their bottom line while doing something socially meaningful at the same time?

By Nicci Botha 17 Jul 2015 08:26

Smart retail spaces make smart business sense
Smart retail spaces make smart business sense

Intelligent technologies have become increasingly common, both within the business and consumer space. Utilising such 'smart' technologies results in...

By Paul Divall 16 Jul 2015 08:53

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