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#BODJHB: Finding the 'perfect' business partner
#BODJHB: Finding the 'perfect' business partner

"There is absolutely no such thing as a perfect fit, but there is something called a right fit," said Andrea Kleinloog, co-founder of Anatomy Design, introducing her talk on 'Partnerships: Finding the perfect fit' at the Johannesburg version of Business of Design earlier this month.

By Jessica Tennant 1 day ago

#WomensMonth: Bottling African wisdom
#WomensMonth: Bottling African wisdom

At the SABC Commercial Enterprises' Women's Month event, held late last week, Ntombenhle Khathwane, owner and founder of Afrobotanics motivated the audience with her journey of perseverance to create a retail success story...

By Danette Breitenbach 1 day ago

#WomensMonth: Blazing a trail for women in production
#WomensMonth: Blazing a trail for women in production

Meet Faith Lelaka, unit head of VWSA's paint shop, and the first black woman to be appointed at this level in the production environment...

By Lauren Hartzenberg 24 Aug 2016

Candace van Zyl
Packaging industry needs to be ready for 2017 boom

A few decades ago, packaging companies needed many more tons of machinery to produce the output that they do today...

By Candace van Zyl 23 Aug 2016

Ian Fuhr
Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

With over 265,000 loyalty members to date, Sorbet Group's CEO Ian Fuhr recently shared insights on the subject of developing brand loyalty at Business of Design in Johannesburg...

By Jessica Tennant 23 Aug 2016

Retail property still being built at a brisk pace
Retail property still being built at a brisk pace

June Retail Building Statistics complete the second quarter building picture, and pointed to a still-brisk pace of retail space building activity for the second quarter as a whole...

By John Loos 19 Aug 2016

Adam Orlin
Finding the right partner key in navigating imports in drought-hit SA

We spoke to Adam Orlin, head of Investec Import Solutions, to find out more about the impact of the drought on the import and export of agriculture commodities...

By Cari Van Wyk 19 Aug 2016

Making extended producer responsibility sustainable
Making extended producer responsibility sustainable

Manufacturers are becoming increasingly concerned about the rising costs of product manufacturing - particularly the costs associated with the end-of-life disposal of these products...

By Hermann Erdmann 16 Aug 2016

Self-service improves customer satisfaction
Self-service improves customer satisfaction

The method of delivery of the customer service experience needs to be continually updated to match the desires and expectations of an ever-changing customer base and that is why the customer experience landscape is ripe for disruption...

By Nidal Kamouni 11 Aug 2016

Boosting sales in contact centres
Boosting sales in contact centres

Call and staff costs are some of the biggest expenses in the contact centre...

By Wynand Smit 10 Aug 2016

Silulo Ulutho Technologies: A franchise built from the boot of a car
Silulo Ulutho Technologies: A franchise built from the boot of a car

Khayelitsha is said to be the second largest and fastest-growing township in South Africa, home to roughly 1.5 million residents...

By Lauren Hartzenberg 5 Aug 2016

Rewarding customer loyalty, building brand ambassadors increases profits
Rewarding customer loyalty, building brand ambassadors increases profits

In order to stand out from the rest, brands have introduced programmes that reward customer loyalty. Statistics have shown that increasing customer loyalty by just 5% could lead to an increase in the average profit per customer 25-100%.

By Juan-Pierre Du Buisson 4 Aug 2016

Five retail errors to overcome
Five retail errors to overcome

Recent research has shown that less than 50% of new businesses survive beyond their fifth year, as today's business world is more dynamic and competitive than ever...

By Charles Mburugu 2 Aug 2016

#WomensMonth: Kate Schrire and The Creamery of the crop
#WomensMonth: Kate Schrire and The Creamery of the crop

Strawberry basil, white nectarine, jasmine blossom, hot cross bun, pistachio, and Catawba grape are not your average ice cream flavours and when 'garden mint' in a sugar cone tastes like exactly that, it must be true that The Creamery is the cream of the crop in the ice cream business...

By Jessica Tennant 2 Aug 2016

Car prices rise as rand plummets
Car prices rise as rand plummets

As our currency further loses value, car prices are on the rise and South African car buyers are feeling the financial pinch...

By Ané Theron 1 Aug 2016

South African online retail reaches 1% of sales but needs innovative business models
South African online retail reaches 1% of sales but needs innovative business models

According to the World Wide Worx Online Retail in South Africa 2016 report, online retail has maintained a growth rate of above 20% for several years...

By Kevin Tucker 29 Jul 2016

#MandelaMonth: Ronald McDonald House to open at local hospital, a first for Africa
#MandelaMonth: Ronald McDonald House to open at local hospital, a first for Africa

On Mandela Day, Ronald McDonald House Charities South Africa hosted media and investors at the Nelson Mandela Children's Hospital in Parktown for a hard hat tour of the development. The house is scheduled to open in December 2016...

By Jessica Tennant 29 Jul 2016

Speaking Greek with MasterChef Australia's George Calombaris
Speaking Greek with MasterChef Australia's George Calombaris

MasterChef Australia co-judge, chef and restaurateur George Calombaris is back in South Africa for the Johannesburg Good Food & Wine Show...

By Jessica Tennant 28 Jul 2016

Four lessons learned from Pokémon Go
Four lessons learned from Pokémon Go

The global phenomenon that is Pokémon Go has taken over America. The AR-based smartphone game is now making waves...

By Lee Naik 27 Jul 2016

Is that Pikachu in the dairy aisle?
Is that Pikachu in the dairy aisle?

The Pokémon Go frenzy is sweeping the globe, as the virtual reality game skyrockets to the top of the iTunes and Google Play gaming lists...

By John Fullmer 26 Jul 2016

#MandelaMonth: Groupon harnesses the power of group buying to do good
#MandelaMonth: Groupon harnesses the power of group buying to do good

As part of its Mandela Month contribution, Groupon South Africa is hosting donation deals on its website until the end of July 2016...

By Jessica Tennant 25 Jul 2016

PMA Fresh Connections designed for SA fresh produce sector
PMA Fresh Connections designed for SA fresh produce sector

We interviewed Lindie Stroebel, the new GM for PMA SA...

By Cari Van Wyk 21 Jul 2016

South African retailers fall short on social media
South African retailers fall short on social media

When it comes to retail service, every South African knows that sometimes this can leave a lot to be desired. There are few better ways to gauge just how serious a company is about engaging its customers on service-related issues than by checking out its social media accounts...

By Nick Paul 20 Jul 2016

Photographer: Adam Letch
Tracy Lynn Chemaly on Business of Design and other things

Business of Design is really for everyone from retailers and trend analysts to marketing and brand executives, and other industry entrepreneurs; even people from law and financial backgrounds...

By Jessica Tennant 18 Jul 2016

Sibonile Dube
#MandelaMonth: Unilever uses the most powerful weapon to change the world

Unilever hosted a celebration of South African youth at Shine Studios in Braamfontein on Tuesday 5 July 2016, where CEO Peter Cowan revealed how they plan to tackle some of the tough challenges facing young learners...

By Jessica Tennant 13 Jul 2016

Warehouse management systems essential to delivering online promises
Warehouse management systems essential to delivering online promises

The online race for capturing the biggest share of the customer's wallet has left many a traditional retailer trailing behind, not through technology but through the offline movement of ordered goods...

By Hein Pretorius 12 Jul 2016

Building local supply chain aids food franchises
Building local supply chain aids food franchises

While it may be tempting for big food franchises entering South Africa to import their goods from suppliers in their 'head office' country, there are many good reasons to set up a strong, effective local supply chain...

By Jonathan Herbert 12 Jul 2016

#MandelaMonth: KFC adds hope R2 at a time
#MandelaMonth: KFC adds hope R2 at a time

KFC's Add Hope initiative, together with Joint Aid Management (JAM) South Africa, will be packing 1,000 food parcels at the KFC head office in honour of Madiba this year...

By Jessica Tennant 12 Jul 2016

Social listening can impact your day-to-day business
Social listening can impact your day-to-day business

On the lineup of the recent Nedbank Franchising Seminar, Melanie Malherbe of BrandsEye SA unpacked the power of social media and how franchisees can make the most out of this ever-evolving tool in business...

By Sindy Peters 11 Jul 2016

Digital age moves contact centre agent to role of advisor
Digital age moves contact centre agent to role of advisor

While some contact centres still have the telephone as their primary form of contact, the market has undergone a paradigm shift to digital...

By Wynand Smit 5 Jul 2016

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