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Prof Elain Vlok on Clover's self-sustaining CSI model
Prof Elain Vlok on Clover's self-sustaining CSI model

The annual Clover Mama Afrika Smarties Week, Clover's flagship CSI programme, took place in Johannesburg last week, from Sunday, 31 January to Friday, 5 February, including an awards evening for rewarding the mamas' previous years' work and commitment to their respective communities...

By Jessica Taylor 1 day ago

The #JetLoveYourself campaign
Jet flies again

In 2012, after much research, we at Trend Forward presented the future of marketing trend presentation to a small group of around 50 individuals across a broad sector of industries, including advertising, retail, marketing and few photographers...

By Dave Nemeth 2 days ago

© David Crockett – 123RF.com
The impact of increased tariffs on e-commerce

The impact that increased tariffs and taxes have on the economy cannot be over-emphasised. One fast-growing facet of most economies in Africa is e-commerce...

By Bennet Otoo 3 days ago

#DesignMonth: Fashion forward with Leah Misika
#DesignMonth: Fashion forward with Leah Misika

Leah Misika is the founder and managing director of La Mode Fashion. She's a design creative whose love for fashion and background in retail management makes for a well-balanced integration of disciplines...

By Beverley Klein 4 Feb 2016

Relying on imports to feed the nation
Relying on imports to feed the nation

The ongoing El Niño has resulted in far below-average rainfall and very high temperatures in Southern Africa, adversely affecting agriculture in the region...

By Sindy Peters 4 Feb 2016

Image credit: IFS
The number of smart machines in manufacturing will double in the next three years

The use of smart machines in manufacturing is growing rapidly; by 2018, 50% of the fastest growing companies in the world will have fewer employees than smart machines, according to Gartner...

By Antony Bourne 3 Feb 2016

Can technology-enabled collaborative consumption drive prosperity in Africa?
Can technology-enabled collaborative consumption drive prosperity in Africa?

The last few years has seen a substantial rise in wealth accumulation in the global commerce. Oxfam indicates that by 2016, the wealthiest 1% of the world population...

By Ntando Kubheka 3 Feb 2016

Image source: http://www.designpartnership.co.za/
#DesignMonth: Adrian Morris on designing localised experiences

Having executed several projects in Ghana, Mauritius, the Seychelles and Australia, where it will be opening an office in April, Design Partnership foresees "a shift away from the cookie cutter to localised experiences, underpinned by the rise of local individuality, primarily driven by the fact that everything is everywhere today - the world has become non-differentiated, an ubiquitous sameness"...

By Jessica Taylor 3 Feb 2016

© PATCHARAPORN FUWIROJ – 123RF.com
[BizTrends 2016] Omnichannel still the key focus for retailers in 2016

In 2016, omnichannel will be integrated into every aspect of retail, according to Vend's recently released 2016 Retail Trends and Predictions report. Here's a summary of the trends that we too expect will impact the retail industry this year...

By Jessica Taylor 31 Jan 2016

© bloomua – 123RF.com
Consistent visibility is key to better e-commerce experience

As South African retailers move to capitalise on a rapidly expanding online shopper base, they need to ensure that their systems support a consistent shopping experience, or they risk losing customers...

By Wimpie van Rensburg 29 Jan 2016

Royalty free © Sirup Dreamstime.com
Towards multisensory brands

As brands are becoming more and more emotional, thinking about offering consumers complete experiences, they need to enhance their uniqueness beyond a mere logo, a name, a look and feel...

By Dora Jurd 28 Jan 2016

© sujin Jetkasettakorn – 123RF.com
CSI that makes a real difference

Globalisation, connectivity, and common interests are uniting formerly unrelated groups. But how do you manage reputation in the fast-moving context of digital media...

By Jeff Nemeth 28 Jan 2016

© gajus – 123RF.com
Reaching top speed in the long-distance contact centre race

The goal of any customer service-driven centre is to make sure that no matter what a customer wants or needs, your contact centre can deliver it...

By Eugene Schalkwyk 25 Jan 2016

[BizTrends 2016] Internet of Things unlocks retail opportunities
[BizTrends 2016] Internet of Things unlocks retail opportunities

The Internet of Things can provide real solutions to operational challenges such as inventory accuracy, insight into customers' physical shopping behaviours and speed of fulfilment in meeting customer needs...

By Jessica Knight 20 Jan 2016

[BizTrends 2016] Internet of Things unlocks retail opportunities
[BizTrends 2016] Internet of Things unlocks retail opportunities

The Internet of Things can provide real solutions to operational challenges such as inventory accuracy, insight into customers' physical shopping behaviours and speed of fulfilment in meeting customer needs...

By Jessica Knight 20 Jan 2016

© Wavebreak Media Ltd – 123RF.com
Five tips for customer service success

Most of us will have been at the receiving end of bad customer service - and it is normally something that you do not forget too quickly. However, it may not purely be the contact centre's fault...

By Jim Freeze 19 Jan 2016

© Lulia Lun – 123RF.com
Hello Africa! Tell me how you're doin'!

Many multinational brands approach Africa with a near-desperate bright-eyed eagerness, trying to get to grips with her intricate market dynamics...

By Marthinus Van Loggerenberg 18 Jan 2016

[BizTrends 2016] Steady ship, choppy waters
[BizTrends 2016] Steady ship, choppy waters

Although most retail markets will expand steadily in 2016, consumers and retailers alike could be vulnerable to crises of confidence...

By Jon Copestake 18 Jan 2016

Eran Feinstein
[BizTrends 2016] Three major payment trends in an advancing African market

Rapidly advancing technology is not just changing the topography and demographics of East Africa - it is transforming the entire face of business, retail and financial development. What was once viewed as an untappable region is now being revisited with fresh eyes as an evolving market that is robust, viable and competitive - and should be globally recognised...

By Eran Feinstein 18 Jan 2016

[BizTrends 2016] Fashion forward
[BizTrends 2016] Fashion forward

Neo-Trans, wearables and curated self-expression seem to be the stylish buzzwords of 2016. Jackie Burger, style icon and editor-at-large, gives her thoughts on this year's ever-shifting fashion landscape.

By Jackie Burger 18 Jan 2016

©kzenon via 123RF.com
Supply chain trends for 2016

Supply chains - the series of events needed to get goods and services to customers at the right place, time, quality, and price - face a number of impending challenges in 2016...

By Grant Marshbank 18 Jan 2016

© Cathy Yeulet – 123RF.com
[BizTrends 2016] Location remains focal point for commercial property

2015 saw many interesting trends and developments - particularly that of commercial property developers looking at ways to "go green". It also saw a boom in development of Africa's richest mile, Sandton, where commercial property space is more in demand than ever because of its prime location...

By Simon Black 18 Jan 2016

[BizTrends 2016] Transaction activity to strengthen in commercial property
[BizTrends 2016] Transaction activity to strengthen in commercial property

The South African commercial property market has broadly performed relatively well in the past few years despite the disappointing economic climate and somewhat mixed market fundamentals...

By Ndibu Motaung 18 Jan 2016

© Illia Uriadnikov – 123RF.com
[BizTrends 2016] Franchise outlook for 2016

Despite the economic outlook, political uncertainty, international strife, drought, and the weakening of the rand, there remains an industry oasis. It is the franchise industry, encompassing a wide array of business sectors and it continues to hold its own year on year. At Franchize Directions, we believe 2016 is going to be no exception...

By Lindy Barbour 18 Jan 2016

Jenna McArthur
[BizTrends 2016] The next big thing in fashion PR

The PR landscape is constantly evolving and finding new ways and means of reaching communities. Jenna McArthur, owner of fashion PR agency Jenna McArthur PR, maps out what's next in 2016...

By Jenna McArthur 18 Jan 2016

© Apidech Ninkhlai– 123RF.com
Growth brand theory - the 2 million users gained club

Here is a list of brands that gained more than two million users between 2010 and 2014 (Source AMPS). This is enough people to fill Ellis Park more than 33 times...

By Erik du Plessis and Neil Higgs 18 Jan 2016

© Wavebreak Media Ltd – 123RF.com
Gamification - motivating a contact centre sales force

By applying the gaming principles of reward, competition, social recognition, mastery and immediate feedback (termed 'gamification'), companies can use familiar and effective strategies driven by technology to motivate, engage and retain this ever-expanding group of workers, Generation Y...

By Jan Kühn 11 Jan 2016

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How eco-friendly are homemade cleaning products, really?

While many believe that do-it-yourself cleaning products are safer for their users and the environment, because they do not contain chemicals, recent research has indicated that this may not be the case...

By Clinton Smith 6 Jan 2016

Jackie Burger
The new and the now

My inquisitive nature has always been a driving force in my field of study and subsequent career choices...

By Jackie Burger 4 Jan 2016

Four key things to consider before venturing into e-commerce in Nigeria
Four key things to consider before venturing into e-commerce in Nigeria

For many business owners in Nigeria, e-commerce is still an enigma. However, with over 60% of people in the country now using the internet, it has become a valuable tool and popular platform...

By Nkem Ndem V 24 Dec 2015

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