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© Alexander Sorokopud –
Understand your infrastructure's usage and load characteristics for online success

Black Friday and Cyber Monday are here and it is instrumental to keep your e-commerce platform in perfect health. Key areas to keep an eye on are usage and load characteristics - they are gauges for interpreting how much work an online platform performs, and how well it performs under stress...

By Sven Hammar 27 Nov 2015 10:55

© Jörgen Ekstrand –
The future of short-term insurance

If clients are at the centre of our businesses, we have to adapt to their shopping preferences. If they want to shop online, then we have at least to meet them half way by creating the necessary channels and platforms for them to evaluate their options properly...

By Gideon Galloway 26 Nov 2015 11:30

An introduction to e-commerce integrations for social media
An introduction to e-commerce integrations for social media

Here, Matt Zajechowsk provides an overview of integrated shopping on Pinterest, Instagram, YouTube, Facebook and Twitter...

By Matt Zajechowsk 26 Nov 2015 07:00

Leanne Freeman
The in-store experience: Still the most powerful differentiator in the competitive retail space

These days, in a tough economic climate where competitors fight for control of consumers' hard-earned rands, the retail environment has to work that much harder to keep its customers, and keep them happy...

By Leanne Freeman, Issued by BMi Research 25 Nov 2015 12:51

A personalised shopping experience - the next step for SA's online retailers
A personalised shopping experience - the next step for SA's online retailers

With the rise of industrialisation, shopping became a mass-market, impersonal experience. Today, however, we are seeing a significant trend back to an experience-driven economy...

By Jaco Barnard 25 Nov 2015 11:10

Gareth Pearson
Market research: more than just a once-off investment

So, you've launched a new product or opened a new business unit or even started a whole new company from scratch, and did all your homework in the way of market research beforehand?...

By Gareth Pearson, Issued by BMi Research 24 Nov 2015 09:45

SA's rising e-commerce space brings new opportunities for businesses

Last year, the e-commerce industry globally accounted for around $1.5 trillion in sales. It is expected to reach $2 trillion by the end of this year...

By Charles Mburugu 18 Nov 2015 11:25

Five simple and powerful website building tools
Five simple and powerful website building tools

The introduction of your personalised website brings customer faith and trust in your brand. It also makes shopping and online sales easier for buyers and tracking the stats easier for sellers...

By Jyoti Wadhwa 10 Nov 2015 10:15

© Hieng Ling Tie –
Research is the key to recession-proof business strategies

It's an all too familiar scenario: the squeeze is on, budgets are being slashed and market research is first in the firing line. But an economic slowdown is the worst time to cut back on research, especially for manufacturers that should be using this valuable tool to inform recession-proof product and pricing strategies...

By Shaneev Boodoo 10 Nov 2015 09:00

Image via Pexels
[TrendTalk] Amazon's new 'billboard' book store

Amazon just opened its first book store in Seattle stocked with books at the same discounted price as on its website. Is this a new disruption for the book publishing industry or just a giant interactive billboard for Amazon..?

By Louise Marsland 6 Nov 2015 11:12

Leveraging big data for better business decisions in marketing
Leveraging big data for better business decisions in marketing

Big data and the benefits it can deliver for business...

By Gary Allemann 5 Nov 2015 13:00

Bernie Brookes.
Image credit:
[Retail Congress Africa] Twelve trends impacting the retail environment

On day one at Retail Congress Africa, veteran retailer Bernie Brookes, recently appointed CEO of Edcon, gave a fascinating keynote address on The Customer and the Environment Today and in the Future, speaking about digital disruption and its implications, with a special focus on trends that are having an impact on retailers across the globe...

By Jessica Taylor 5 Nov 2015 11:50

Food for thought at the Spier Secret Festival
Food for thought at the Spier Secret Festival

Perfectly poached eggs, ox heart tartare, blue cheese braai broodjies, sun-dried tomato silkworms, Sriracha soft serve, unorthodox wine tastings, cheese-making demos...

By Ruth Cooper 3 Nov 2015 11:58

© Wavebreak Media Ltd –
Finding the right distribution partner in Africa

As many manufacturers have experienced, finding a distributor in Africa is challenging. For brands to succeed in Africa, they will need to find a distribution partner that is able to build a successful route to market...

By Michael Wood 30 Oct 2015 10:30

Enabling organisational change by taking a people-centric view
Enabling organisational change by taking a people-centric view

How can a customer-centric, fact-based approach benefit the change process?

By Sachin Ram-Asary 29 Oct 2015 11:05

© Aliaksei Kaponia –
Between 'Y' and 'Z' is a new generation that will reshape customer service

They're here, a whole new generation of 'Teens' and 'Tweens', the 15- to 25-year-olds of today, making up around 24% of the population, who will change the face of retail shopping and already demand a high level of customer care...

By Aki Kalliatakis 28 Oct 2015 10:35

© tobkatrina –
African hair care market set for massive growth

The hair business in South Africa, Nigeria and Cameroon is estimated to be worth more than $7.6 billion. Of this figure the black hair-care market is worth $4.2 billion. Euromonitor International, which reported on the figures, says the African hair care market will be a massive growth market for the continent...

By Danette Breitenbach 27 Oct 2015 11:56

© Mathias Rosenthal –
How to build an efficient control centre for your digital business

How do you measure an e-commerce site? Which KPIs are good to have when running a digital business, and should control the daily e-commerce activities? How can e-commerce companies get a comprehensive view of KPIs from multiple systems?

By Sven Hammar 26 Oct 2015 11:50

© Wavebreak Media Ltd –
Five ways to boost customer relations

Here, Jovago - an online hotel booking service - shares some interesting ways to boost customer relations for small and medium-sized enterprises, which occupy a key part of the economies they exist in...

By Motunrayo Shafau 23 Oct 2015 13:10

Philippa Rodseth on the challenges and opportunities facing local manufacturers
Philippa Rodseth on the challenges and opportunities facing local manufacturers

Here, Rodseth discusses the challenges and opportunities that manufacturers are facing in the Western Cape, and how the Manufacturing Indaba plans to help them address or embrace them...

By Jessica Taylor 22 Oct 2015 10:55

H&M debuts first SA store on the red carpet
H&M debuts first SA store on the red carpet

On Thursday, 15 October the highly anticipated H&M VIP shopping evening had finally arrived...

By Kim Lawrence 20 Oct 2015 11:40

Retail leading in digital transformation
Retail leading in digital transformation

Retail is possibly one of the only sectors where physical and digital services go hand in hand. There is an expectation that in today's digital world the connected consumer can perform tasks...

By Lynette Hundermark 19 Oct 2015 13:51

Legacy gives brand the edge
Legacy gives brand the edge

The increased affluent levels in the country - and even the continent - have given rise to a higher uptake of luxury brands. Single malt whisky is one of these brands, as proved by the fact that it is ahead of the total category growth...

By Danette Breitenbach 16 Oct 2015 09:20

Recycle your clothes!
Recycle your clothes!

At a time when H&M is about to submerge the South African fashion market, let's have a look at its last spot: 'Close the loop'...

By Dora Jurd 15 Oct 2015 11:35

© Dmitriy Shironosov –
Prepare your e-commerce site for the Christmas shopping rush

The Christmas shopping rush will soon be upon us and the only thing we can be certain of is that the online shopping of gifts will continue to increase. We can also be sure that many e-customers will be disappointed with their online shopping experiences. Time is money, so here are my Top 10 tips for e-commerce success this Christmas...

By Sven Hammar 13 Oct 2015 11:00

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading
[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

Speaking at Retail Congress Africa next month, Paula Disberry will share her insight into the challenges and opportunities of omni-channel based on her experience as Head of Retail Operations at Woolworths...

By Jessica Taylor 13 Oct 2015 07:00

Great sporting moments and their sponsors
Great sporting moments and their sponsors

Sports sponsorship is big business...

By Boris Dzhingarov 13 Oct 2015 06:37

Image credit:
[Fashion watch] A case study on UK Wool Week and Chanel Airlines

How and why this week's transformation of Savile Row, the UK's famous tailoring district, into a sheep's playground and Karl Lagerfeld's Project Runway Show for Chanel, make headlines around the world...

By Terry Levin 9 Oct 2015 12:00

© grazvydas –
Relevant insight helps optimise efficiency at every stage of the customer credit lifecycle

Customers are the heart of any business and acquiring and retaining them forms an essential function for profitability and sustainability...

By Davina Myburgh 8 Oct 2015 11:10

© li xuejun –
Oops!...I clicked it again

Sorry to disappoint you, but not only did you not win the UK lottery like that email you received said, but you will probably also not get the flat-screen TV that you ordered on the e-commerce site for the advertised price of R500 if the price was a mistake...

By Neville Melville 7 Oct 2015 11:40

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