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A checklist for your annual December holiday shutdown

If you're the owner or manager of a small-to-medium business outside the retail and hospitality industries, you're probably looking forward to the annual break...

By Anton van Heerden 1 day ago

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Franchising mistakes to avoid

To become a preferred franchisor, franchise companies should avoid the following ten mistakes...

By Anita du Toit 1 day ago

How to use real-time analytics to capatalise on the festive shopping season
How to use real-time analytics to capatalise on the festive shopping season

Christmas is getting earlier and earlier every year and nothing symbolises the start of the Christmas shopping season better than Black Friday. While most of us are not that diligent, according to a recent survey, a growing number of consumers are beginning to start holiday shopping earlier every year, so how can we utilise consumer behaviour to be best prepared?

By Pieter Engelbrecht 2 days ago

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How to keep customers from abandoning your shopping cart

On average customers abandon items in their online shopping carts 69% of the time (an average from 34 different e-commerce studies). This is a shocking figure. The pessimist sees this as a failure to convert customers, but the optimist sees this as an opportunity to make more sales...

By Sven Hammar 3 days ago

#EntrepreneurMonth: Umhlanga-based founders buff up their business portfolio
#EntrepreneurMonth: Umhlanga-based founders buff up their business portfolio

Tracy Gielink, and Kim and Debbie Davidson, founders and owners of Umhlanga-based businesses recently launched their third, Buff Beauty Parlour...

By Jessica Tennant 29 Nov 2016

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Finding solutions to the growing chargeback challenge

Increasing sophistication in card fraud is reason for concern. Not only for banks, but most especially for online merchants, who are at risk of losing their ability to trade should they be implicated in repeat fraud attempts and excessive customer disputes...

By Kyle Rozendo 25 Nov 2016

Availability key to profitability over Black Friday, Cyber Monday weekend
Availability key to profitability over Black Friday, Cyber Monday weekend

The increasing popularity of Black Friday and Cyber Monday in South Africa is seeing retailers gearing up for what is expected to be a bumper sales weekend...

By Claude Schuck 25 Nov 2016

Boris Dzhingarov
Factors that will define B2B e-commerce

The future of B2B e-commerce should be of interest to every single serious businessman out there. Just look at the top businessmen you should follow and you will see that they often talk about B2B and e-commerce innovations...

By Boris Dzhingarov, Issued by Monetary Library 25 Nov 2016

'Yule' struggle without solid Christmas sales
'Yule' struggle without solid Christmas sales

Mid-year seems a little early for Christmas planning, but retailers hoping to put the ho-ho-ho back into yuletide sales are well advised to start early...

By Aki Kalliatakis 25 Nov 2016

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#EntrepreneurMonth: Debra Bouwer, Shari Akal and their budding flower business

Brightening the florist space in Cape Town with a fresh perspective for sourcing flowers from local farms and delivering surprise bunches according to what's in season are Debra Bouwer and Shari Akal of Bouwer Flowers...

By Jessica Tennant 24 Nov 2016

#SharetheBay: There's a rich history behind SA's 'diamond fibre' industry
#SharetheBay: There's a rich history behind SA's 'diamond fibre' industry

Did you know that South Africa's Eastern Cape is the mohair capital of the world? I didn't, until yesterday that is when we visited the Mohair South Africa headquarters in PE on a tour...

By Sindy Peters 24 Nov 2016

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The pros and cons of Black Friday for small businesses

Black Friday is an American tradition that has quickly taken root in Africa. The large online e-commerce shops and the major retail chains in many parts of the continent will be splashing out with big promotions and marketing campaigns to get consumers to part with their cash...

By Anton van Heerden 23 Nov 2016

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10 basic rules for successful franchising

From my 20 years' experience of running franchise outlets, franchisees can earn a comfortable living, and in some cases an exceptional living, if they adhere to these 10 basic rules...

By Sally J’Arlette-Joy 22 Nov 2016

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Retail security trends for 2017 - 'servification' and DNA protection

Monica Hallin, CEO of Vindico Group, predicts the three strongest trends in retail security for 2017...

By Monica Hallin 22 Nov 2016

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Is your website ready for Black Friday?

Sven Hammer, co-founder and CEO of Apica, shares five tips for e-commerce sites preparing for high traffic over the holidays...

By Sven Hammar 21 Nov 2016

#EntrepreneurMonth: Fine dining fast food with Chefs
#EntrepreneurMonth: Fine dining fast food with Chefs

Growing food trends show a return to basics, a desire for sustainable and authentic produce and a transparency from chefs and restaurants when it comes to where and how your food is sourced and prepared.

By Ruth Cooper 18 Nov 2016

Why more businesses are choosing to provide discounts and coupons for customers
Why more businesses are choosing to provide discounts and coupons for customers

Offering coupons, discounts and other ways of getting money off products and services to your customers is one of the best ways to improve customer relations and satisfaction...

By Boris Dzhingarov, Issued by Monetary Library 18 Nov 2016

Lipton launches world's first raining dancefloor
Lipton launches world's first raining dancefloor

Lipton's Refreshtival featured a tweet-activated raining dancefloor that kept festival-goers refreshed in the most unique way...

By Amahle Madlala 16 Nov 2016

#EntrepreneurMonth: Unique activewear with Mieke
#EntrepreneurMonth: Unique activewear with Mieke

On the back of a successful reception at the recent Autumn/Winter 2017 SA Fashion Week, up-and-coming fashion designer Mieke Vermeulen launched her collection of uniquely South African activewear.

By Ruth Cooper 15 Nov 2016

Community support critical to driving African entrepreneurship
Community support critical to driving African entrepreneurship

A while back, I attended my brother and his partner's launch of their urban wear store. The event was an intimate affair, but it echoed an important message, the importance of community in entrepreneurship...

By James Maposa 10 Nov 2016

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Mobile payment security for a globetrotting generation

Thanks to advances in technology, the travel experience - compared to only a few years ago - is faster, simpler and more convenient. We book airline tickets, hotel stays, and call an Uber quickly and easily with a simple click on websites or in apps, paying with credit or debit cards. And, once on the road, we use our mobiles to check-in, access boarding passes, and receive updates on any changes to our plans...

By Ajay Bhalla 9 Nov 2016

Elsabe Lemmer
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#EntrepreneurMonth: Elsabe Lemmer launches an online platform for local artisans to sell their wares

Artisan products and handmade things are becoming increasingly sought after as the quality of such items improve and exceedingly match that of their commercial counterparts...

By Jessica Tennant 9 Nov 2016

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Deals predictions, stores to watch and business case for SA retailers who adopt US Black Friday

The annual retail price slashing marathon and shopping bonanza - Black Friday - falls on Friday, 25 November this year. Just like in 2014 and 2015, queues are expected to start gathering before store opening times in almost all retail stores...

By Bandile Ndzishe 9 Nov 2016

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Three back-office hacks for improved customer service

Communication, time and resolution work in relationship with one another and can all be improved. If they're made more efficient, the customer service machine will be faster and smoother, ensuring that what needs to get done does, and that customers experience great service, boosting loyalty and more business...

By Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre
Winding down to year end means gearing up in a contact centre

Some key things to bear in mind prior to the holiday season, to streamline processes and ensure productivity and quality remain high, and that customers continue to receive the best customer experience...

By Bruce von Maltitz 7 Nov 2016

What subscription box shoppers want and don't want
What subscription box shoppers want and don't want

Consumers have a lot of choices today when selecting subscription box services, with products ranging from clothing and makeup to pet supplies and coffee. While many people are willing to give subscription services a try, it can be far more challenging to retain them once they've subscribed...

By Matt Zajechowsk 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation
Appointment of POPI Information Regulator could mean earlier implementation

The appointment of an Information Regulator on 26 Oct means that the Protection of Personal Information Act is coming into effect sooner rather than later. Wynand Smit notes that this will have a tremendous impact on the way companies do business in 2017, with regards to how they obtain, store and dispose of customer information...

By Wynand Smit 3 Nov 2016

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Research indicates that retailers have a long way to go to reach Merchandising 3.0

Results from JDA and EKN's latest survey, 'Merchandising 3.0: Why Retailers Need to Find the Perfect Blend of Art + Science to be Relevant to Shoppers', show that retailers are facing significant challenges in their efforts to advance through these maturity levels...

By Kelly Wasileski 3 Nov 2016

Branson launches Virgin's revamped insurance offering
Branson launches Virgin's revamped insurance offering

Not exactly known for his shy and retiring demeanour, Sir Richard Branson made an entrance for the launch of Virgin Money's new insurance product...

By Nicci Botha 2 Nov 2016

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