Retail contributor articles

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Why now is the time to make that new product
Why now is the time to make that new product

If you're contemplating a move into e-commerce, then you should know that it's a great time to get into the market...

By James White 29 Jul 2015 14:00

Jessica Taylor
[CEM Africa Summit] Shiny happy customers

Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too...

By Jessica Taylor 29 Jul 2015 11:30

When driving supply chain performance, visibility is key
When driving supply chain performance, visibility is key

At its heart, supply chain management requires a balancing of operational efficiency, customer satisfaction and quality...

By David Telford 28 Jul 2015 06:30

Hyper-connected world fuelling a retail revolution
Hyper-connected world fuelling a retail revolution

With predictions that by 2020 there will be 26 billion connected devices, according to Gartner, an almost 30-fold increase from 2009 when there were...

By Quinton Pienaar 24 Jul 2015 09:16

Michael Wood
Is Starbucks ready for South Africa?

Will the global brand be able to achieve sustainable success locally? SA's coffee culture is still in its infancy and competition will surely blast Starbucks from all sides - it's not going to be easy to achieve long-term success...

By Michael Wood 17 Jul 2015 13:30

Weathering the storm of brand switching
Weathering the storm of brand switching

The days of completely loyal consumers are over with many South Africans from various income brackets making the choice to switch brands. Our experience shows that once a consumer switches to another brand and has a good experience, he rarely goes back...

By Sane Mdlalose 17 Jul 2015 10:35

DJs for Bread
[Mandela Day heroes] In the business of doing good

How do companies connect with an audience that is growing increasingly savvy to traditional advertising ploys, adding to their bottom line while doing something socially meaningful at the same time?

By Nicci Botha 17 Jul 2015 08:26

Smart retail spaces make smart business sense
Smart retail spaces make smart business sense

Intelligent technologies have become increasingly common, both within the business and consumer space. Utilising such 'smart' technologies results in...

By Paul Divall 16 Jul 2015 08:53

© stillfx – 123RF.com
How chemical and biological cleaners work

With greater environmental, health and safety consciousness cultivating an evolved cleaning industry, consumer education is essential to ensuring that educated product choices are made...

By Clinton Smith 15 Jul 2015 06:28

How social media can help you win at omnichannel
How social media can help you win at omnichannel

Omnichannel from a consumer viewpoint is the ability to have a seamless and consistent experience across multiple touchpoints...

By Lynette Hundermark 11 Jul 2015 06:15

Loyalty by another name
Loyalty by another name

Much has been said about customer loyalty, but with businesses investing vast operational capacities and extensive resources to build and bring these programmes to market, we have to ask ourselves if customers are more satisfied as a result...

By Krystal Schär 10 Jul 2015 06:00

Advanced analytics: the game changer SA retailers have yet to plug into
Advanced analytics: the game changer SA retailers have yet to plug into

As a strategic direct marketing tool, advanced analytics has the power to revolutionise the South African retail sector. It enables retailers to connect with their customers personally like never before, actively to influence purchase behaviour and drive sales, and to deliver the kind of value that will keep these customers coming back for more...

By Gareth Pearson 6 Jul 2015 13:10

© Le Moal Olivier – 123RF.com
Sustainability: a lever for growth

Sustainability is becoming more and more about business as companies realise that it can be a lever for growth...

By Danette Breitenbach 30 Jun 2015 07:30

Rolf Akermann
Beware... Winter is coming!

As a matter of fact, winter has been coming (as in the case of "The Game of Thrones") for decades. Consumers have been demanding more clarity as to what the contents/ingredients/nutritional values are of the products they buy...

By Rolf Akermann 26 Jun 2015 14:28

© subbotina – 123RF.com
Greenwashing: claiming eco-friendly status due to biodegradability

According to the Safer Choice Standard, for a green cleaning product to genuinely be eco-friendly, it must meet certain minimum standards...

By Clinton Smith 26 Jun 2015 08:00

Augmented reality: the key to a new digital future
Augmented reality: the key to a new digital future

The concept of Augmented Reality (AR) has existed for many years now and commentators have remained rigidly skeptical about whether it will truly materialise in our everyday lives....

By Saurabh Kumar 25 Jun 2015 07:48

Social enterprise is changing - Neil Robinson
Social enterprise is changing - Neil Robinson

Relate, a South African not-for-profit, recently announced its phenomenal growth by 70% in just one financial year.

By Jessica Taylor 24 Jun 2015 07:00

Is your business creating the best customer experiences in your industry?
Is your business creating the best customer experiences in your industry?

Keeping regular track of customer experience indicators is a valuable and vital part of your business' daily operations. If you've answered no to this insightful question, it's time to get thinking and start planning your attack...

By Peter Grobbelaar 23 Jun 2015 09:30

Should you integrate your social media capabilities with the call centre?
Should you integrate your social media capabilities with the call centre?

Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this about customer behaviour, but many take a siloed approach to managing social media enquiries...

By Bruce von Maltitz 22 Jun 2015 11:22

[TrendTalk] A fashionable future
[TrendTalk] A fashionable future

Our clothes as well as our food will in all likelihood be grown in labs in the future. The latest fashion trend, bio-fashion, uses the living cultures of micro-organisms such as yeast, fungi and algae to produce fabric, reports Native VML...

By Louise Marsland 22 Jun 2015 10:59

Looking beyond the obvious in sub-Saharan Africa: The rise of e-commerce
Looking beyond the obvious in sub-Saharan Africa: The rise of e-commerce

The building blocks for future developments in e-tailing are emerging in sub-Saharan Africa, as a growing middle class and young population create a demand for products that store-based retail simply cannot meet...

By Bernadette Kissane 22 Jun 2015 10:20

Unlocking customer equity with valuable content
Unlocking customer equity with valuable content

Since when did advertising ever retain customers? The age of intrusion has conditioned marketers into believing that bombarding consumers with annoying, pushy and often irrelevant messages will create the promise of healthy sales...

By Scott Cundill 15 Jun 2015 13:53

[Source Africa 2015] Africa en vogue
[Source Africa 2015] Africa en vogue

Africa is certainly the next big thing when it comes to trading partners for the US, and the recent reauthorisation of the African Growth and Opportunity Act (AGOA) for another 10 years has just made it even hotter...

By Nicci Botha 11 Jun 2015 08:15

Online revolution changes retailing
Online revolution changes retailing

Modern day shopping is faster paced and often spans multiple channels, with half of all shopping transactions now influenced by online. Therefore, whether people are shopping online entirely or using online stores to research products before shopping, there is a shift in the habits of consumers...

By Robyn Cooke 11 Jun 2015 07:00

[Source Africa 2015] Wearing your heart on your sleeve
[Source Africa 2015] Wearing your heart on your sleeve

Whether shopping for something as simple as a pair of jeans or that must-have fashion item, the average consumer doesn't give much thought to...

By Nicci Botha 10 Jun 2015 08:00

Q&A with Sello Mosai: Manufacturing industry needs commitment from unions, top management
Q&A with Sello Mosai: Manufacturing industry needs commitment from unions, top management

With just several weeks to go until the 2015 Manufacturing Indaba, we asked Sello Mosai, the executive manager of Value-Chain Competitiveness at Productivity SA, to share some insights into the current state of the manufacturing industry in South Africa and where to from here...

By Evan-Lee Courie 9 Jun 2015 13:37

We are entering the next phase with Pinterest and Instagram
We are entering the next phase with Pinterest and Instagram

Exciting news in the social media world with two big announcements, one from Pinterest and one from Instagram...

By Warren Harding 9 Jun 2015 12:23

Charles Brewer: 2015 to be a year of growth for the logistics industry in Africa
Charles Brewer: 2015 to be a year of growth for the logistics industry in Africa

The World Economic Forum on Africa 2015 conference, held to mark 25 years of economic change in Africa, concluded last week...

By Cari Van Wyk 8 Jun 2015 12:31

Media 10 up their game in southern Africa
Media 10 up their game in southern Africa

Grand Designs Live has a reputation as a show that innovates and gets better year on year. In the United Kingdom, where the show originated, it has won numerous awards...

By Danette Breitenbach 5 Jun 2015 08:23

Q&A with Coenraad Bezuidenhout: Overcoming the decline in manufacturing production
Q&A with Coenraad Bezuidenhout: Overcoming the decline in manufacturing production

Coenraad Bezuidenhout, executive director of the Manufacturing Circle, answers questions such as why manufacturing production has decreased this year in South Africa, what are some of the main challenges the industry is facing, and what can be done to overcome such challenges...

By Evan-Lee Courie 4 Jun 2015 13:16

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