Many a retailer will sing to the tune of "The customer is always right", but not a lot actually live the phrase, much less invest any time or innovation in it. Luckily for you and I, this age of short-term vision is drawing to a close.
By Sindy Peters 5 Dec 2013 10:35
The annual office year-end party is usually where some of the craziest communication of the year takes place. Colleagues are usually beyond drained and exhausted at this time of the year and yet over-jubilant and excited at the same time. Add in to this equation free food and booze and we often see a terrifying communication cocktail in which employees often commit career suicide and take far more than just a day to recover!
By John French 4 Dec 2013 09:34
The biggest obstacle to making a mobile phone a wallet has always been the sheer complexity of electronic transactions. However, new technology is bringing this dream closer to reality.
By Howard Moodycliffe 3 Dec 2013 14:08
There is some good in this concept of analysing big data, but based on various experiences with large organisations, it is difficult to see much usefulness in this concept.
By Aki Kalliatakis 2 Dec 2013 10:13
With its business fundamentals and a solid reputation already in place, the franchise model is ideal for any entrepreneur who values a business concept that is solidified with additional support from the franchisor and its team of experts.
By Marcel Strauss 29 Nov 2013 12:23
As individual consumers without business experience often buy franchises, the Consumer Protection Act plays a significant role in protecting new franchisees.
By Marcel Strauss 22 Nov 2013 14:07
Poor communication costs South African businesses billions of rands every year. South Africa has a corporate communication landscape shaped by 11 official languages and a myriad of different cultures with their own ways of communicating and expressing themselves.
By John French 21 Nov 2013 09:26
A dissatisfied customer will tell 50 people; while a satisfied customer will tell just 5 people. Loyal customers spend more: A business with 1,000 customers will make R105,820 per annual increase with compliant resolution.
By Danette Breitenbach 19 Nov 2013 07:52
Corporate social investment (CSI) has evolved in leaps and bounds and is no longer viewed as a simple charitable donation or a PR spin to ease the corporate conscience and enhance the brand's image.
By Marcel Strauss 18 Nov 2013 14:23
Emerging markets is the now and the future. 70% of the world's internet population is in emerging markets and the adspend is starting to move to these markets.
By Danette Breitenbach 18 Nov 2013 12:05
The Festive season is almost upon us and while it a time to be happy and relax with friends and family, it is sadly also the one time of the year when many South African motorists are injured or killed in car accidents, many of which could have been avoided.
By Henrie Geyser: motoring editor 14 Nov 2013 13:21
The Ambassador Hotel has been a Cape Town landmark since Leon and Anthula Markowitz, at one time the city's mayoral couple, invited the world into their rock-top property in Cape Town's Bantry Bay.
By Brian Berkman 12 Nov 2013 10:45
Over five years of developing and delivering a platform that enables retailers, brands, agencies, banks, mobile apps and mobile wallets to work together to make mobile marketing and mobile transacting easy, we have discovered three important lessons for mobile marketing.
By Bevan Ducasse 12 Nov 2013 10:09
Most of my school friends went to Langebaan for the holidays but we always went to visit family in Durban or Bloemfontein. From their stories of the warm lagoon and fun they had, Langebaan was a place I always knew I was missing out on.
By Brian Berkman 8 Nov 2013 11:43
Transaction reconciliation can be used both as a strategic advantage and as business critical safety net, as more retailers implement Value Added Services (VAS) to enhance the customer experience, to generate incremental revenue and to gain a competitive advantage.
By Ian Steyn 8 Nov 2013 11:41
Investing in property has always been about location, whether the purchase is commercial, industrial or residential. However, getting value from the estate agent or broker and, thus, securing the best return on investment, means also knowing and asking the right questions - and pushing to get the answers, particularly if that means digging for information akin to seeking out diamonds.
By John Roberts 7 Nov 2013 11:02
New ICT centres were unveiled at Prestwich Street Primary in Green Point last week. The school is situated in an affluent area, but serves mainly underprivileged learners.
By Sindy Peters 7 Nov 2013 08:58
It is the astute retailer who is putting the processes and enabling technology in place to turn usability into bottom-line benefits.
By Adriaan Mocke 6 Nov 2013 14:30
Two of the best reasons to stay at Mandela Rhodes Place Hotel, managed by Three Cities, in the city centre have nothing to do with the hotel itself.
By Brian Berkman 5 Nov 2013 13:42
The top three finalists in the Fine Brandy Bar Design Initiative were announced on Friday, 1 November 2013, at Van Ryn's Distillery in Stellenbosch. The winning bar design will be revealed at Design Indaba 2014.
By Sindy Peters 4 Nov 2013 12:51
Regular and planned power outages are not uncommon in South Africa, and serve as a stark reminder that our depleting electricity supplies are being stretched to capacity.
By David Palmer-Stevens 4 Nov 2013 11:14
James B Sherwood's list of What Makes A Five-Star Hotel Great is just one reason why you should read his memoire, Orient-Express: A Personal Journey.
By Brian Berkman 1 Nov 2013 11:35
Today's consumer has more products and more access to products than at any other time in history. The reason for this is the unprecedented rate of technology. But this has not translated into an amazing retail experience.
By Danette Breitenbach 29 Oct 2013 11:31
"That's the biggest piece of pink quartz I've ever seen," said Trisha Bam, my former editor and now head of communications at a Cape university.
By Brian Berkman 29 Oct 2013 09:51
Social media platforms were aflutter recently following allegations by a Cape Town artist that Woolworths reproduced her design of a hummingbird without her consent.
By Janine Hollesen 29 Oct 2013 09:42
NEWSWATCH: Feeling peckish? Harrods has just the thing for you... A festive hamper, and it costs only R317,000, reports IOL.
By Rod Baker 28 Oct 2013 11:41
Global companies wanting to expand their footprint in emerging markets need to understand that Africa is characterised by huge diversity in payment methods and preferences.
By Peter Harvey 25 Oct 2013 11:33
Dear marketer, about that SMS you sent me...
By Keanan Reis 25 Oct 2013 07:00
Republic Umbrella, the Durban-based design company responsible for the Woolworths hummingbird cushion design, has spoken out in defence of the retailer and its artwork.
By Shan Radcliffe 23 Oct 2013 13:29
The annual supplychainforesight survey, conceptualised by Barloworld Logistics and based on independent study by international research firm Frost & Sullivan, has released its 2013 results.
By Kate Stubbs 23 Oct 2013 10:01
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