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Chris Moerdyk
Why customer service is so bad

One of the main reasons why customer service in South Africa is pretty much atrocious is because staff attend customer service training courses...

By Chris Moerdyk 3 Mar 2015 05:02

Pioneer Food releases rich value flavour
Pioneer Food releases rich value flavour

The reshaping of Pioneer's portfolio and operational structures under new CE Phil Roux has released a rich value flavour...

By Marc Hasenfuss 2 Mar 2015 11:09

"Set a thief..."
"Set a thief..."

Tony Sales, alleged to have stolen upwards of half a billion Rand from retailers over a six-year period and one of the world's foremost criminal minds, will take retailers undercover into the world of retail crime...

2 Mar 2015 09:42

[Design Indaba 2015] The selfie shapes monolithic fashion
[Design Indaba 2015] The selfie shapes monolithic fashion

"... Me and the beach, me and my food, me and my shoes, me and my boyfriend, me and Li taking lots of selfies." - Li Edelkoort

By Jessica Taylor 2 Mar 2015 08:00

Sony Xperia E = 4G LTE
Sony Xperia E = 4G LTE

Riding on the success of the Xperia E4 unveiling earlier this month, Sony Mobile Communications brings customers the exciting Xperia E4g smartphone...

27 Feb 2015 16:04

High quality mounted cameras protect the fleet from fleecing
High quality mounted cameras protect the fleet from fleecing

Inadequate forward facing camera solutions that fail to capture correct data of an accident or driving incident can place fleet operators at risk of severe financial losses...

27 Feb 2015 15:40

It is time to scale-up or close up
It is time to scale-up or close up

The Ministry of Finance should be commended for allocating R3.5 billion in support of small business, however, the funds should also benefit 'scale-up' businesses to unlock their high-growth potential...

27 Feb 2015 15:33

Gordon Barker
Retail sales video marketing creates incredible opportunities

As video evolves, there are incredible opportunities in leveraging that content as a communications tool to help guide the customer or buyer's journey through the entire business life-cycle...

By Gordon Barker 27 Feb 2015 15:30

[Biz Takeouts Podcast] 124: A packed show about an event, a women's academy and research
[Biz Takeouts Podcast] 124: A packed show about an event, a women's academy and research

On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Koo Govender and Jaco Van Zyl...

27 Feb 2015 12:57

E-commerce - a way to share the market while protecting market share
E-commerce - a way to share the market while protecting market share

African consumers are increasingly searching online platforms with commercial intent, which include querying prices of goods, and researching where one can purchase products or services...

27 Feb 2015 11:12

Massmart 52-week HEPS down 10.2%
Massmart 52-week HEPS down 10.2%

Walmart-owned Massmart Holdings (MSM) has suffered a 10.2% drop in headline earnings per share (HEPS) to 509.7c in the year to December‚ missing market estimates...

26 Feb 2015 14:01

Spur Corporation H1 diluted HEPS down 28.2%
Spur Corporation H1 diluted HEPS down 28.2%

Spur Corporation (SUR) has reported a 28.2% decline in headline earnings per share (HEPS) to 61.15c in the six months to December from the year-earlier period...

26 Feb 2015 13:36

Publicis Groupe Epic Communications
Publicis Groupe Epic Communications

PARIS, FRANCE / JOHANNESBURG-CAPE TOWN, SA: Publicis Groupe has announced today the acquisition of the South Africa-based company Epic Communications, one of SA's leading independent integrated strategic communications agencies...

26 Feb 2015 13:15

Retail industry's mojo is mobile devices
Retail industry's mojo is mobile devices

Traditional retailers are in an intense battle against the world of online shopping in a desperate fight to save the high street. Right at the forefront of the battle is the mobile phone...

26 Feb 2015 12:59

Go get your McMuffin on, this National Breakfast Day
Go get your McMuffin on, this National Breakfast Day

Paying tribute to the most important meal of the day, McDonald's will be celebrating National Breakfast Day (#McDBreakfastDay) for the third consecutive year on 9 March 2015...

26 Feb 2015 12:11

Visa launches online checkout system in SA
Visa launches online checkout system in SA

Visa has announced that South Africa is one of the 16 countries where consumers can use the new Visa Checkout service in the second phase of its global rollout...

26 Feb 2015 11:52

Budget 2015: Read the fine print
Budget 2015: Read the fine print

Although Budget 2015 has delivered some good news for small business, the South African Institute for Professional Accountants (SAIPA) says it's not all good news...

26 Feb 2015 11:16

Government to revise toll tariffs
Government to revise toll tariffs

Government has noted concerns regarding the socio-economic impact of the e-toll tariffs and revised monthly ceilings will be proposed shortly, Finance Minister Nhlanhla Nene announced on Wednesday...

26 Feb 2015 11:05

This will be the year of customer obsession
This will be the year of customer obsession

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to a recent Interactive Intelligence panel discussion...

26 Feb 2015 10:04

Drought seen cutting 2015 maize output: survey
Drought seen cutting 2015 maize output: survey

South African maize output is expected to be lower this year‚ according to a BDpro survey of traders‚ citing the drought conditions in the Free State and North West...

26 Feb 2015 09:50

Six steps to enhance your customer loyalty programmes
Six steps to enhance your customer loyalty programmes

There's no denying the value offered by customer loyalty programmes, but what does it take to get it right? Lauren Barbour, lead consultant for customer strategy at Principa, explains...

By Leigh Andrews 26 Feb 2015 08:00

Rebosis makes offer to acquire Ascension
Rebosis makes offer to acquire Ascension

Rebosis Property Fund on Tuesday announced its firm intention to acquire the entire A and B linked unit capital of Ascension Properties that it did not already own...

26 Feb 2015 07:50

Total income for accommodation industry up 4.6% y/y in December
Total income for accommodation industry up 4.6% y/y in December

Total income for SA's tourist accommodation industry (which includes restaurant‚ bar sales and "other" income) rose by 4.6% year on year (y/y) in nominal terms (current prices) in December...

25 Feb 2015 16:18

Finalist of Middle East and Africa Young Chef chosen
Finalist of Middle East and Africa Young Chef chosen

In the Middle East and Africa regional completion for the S.Pellegrino Young Chef competition, Angelo Scirocco, with his Milk is Thicker than Water dish, is the region's winner...

25 Feb 2015 15:35

Tshwane development has makings of African super city
Tshwane development has makings of African super city

Tshwane's swift development is causing the boundaries of Pretoria and Johannesburg to become increasingly blurred with the two regions predicted to become one immense "super city", and the continent's undisputed powerhouse within several years...

25 Feb 2015 14:25

[Biz Takeouts Lineup] 124: The IMC Conference Durban
[Biz Takeouts Lineup] 124: The IMC Conference Durban

Tune in to the Biz Takeouts Marketing & Media radio show tomorrow, 26 February 2015, from 9-10am, as show host Warren Harding chats to Koo Govender and Jaco Van Zyl...

25 Feb 2015 14:08

Woolmark predicts seasonal themes ahead of Wool Week in April
Woolmark predicts seasonal themes ahead of Wool Week in April

Ahead of Wool Week Cape Town 2015, taking place at the V&A Waterfront from 7-12 April 2015, Woolmark has published its new seasonal guide and trend book Wool Lab predicting the themes for Autumn/Winter 15/16...

25 Feb 2015 12:05

Secrets to improve your email marketing success rate
Secrets to improve your email marketing success rate

Colleen Backström, MD of Kaleidoscope response marketing, shares several simple ways to improve the success of your email marketing, no matter what industry you're targeting...

By Leigh Andrews 25 Feb 2015 08:00

Service versus sales: a new era of customer demands
Service versus sales: a new era of customer demands

The advances in technology, economic pressures and shifting cultural norms have resulted in consumers looking for cheaper goods and more convenient ways of accessing them...

25 Feb 2015 07:59

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