HR contributor articles

Your industry
Jessica Taylor
[CEM Africa Summit] Shiny happy customers

Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too...

By Jessica Taylor 29 Jul 2015 11:30

Chris Moerdyk
Great marketing advice for people too scared to start their own business

At last I have found a marketing book written specifically for would-be entrepreneurs and all those people who really want to start their own businesses but are just too terrified to take the plunge.

By Chris Moerdyk 22 Jul 2015 15:07

Adapting to 21st century employment evolution
Adapting to 21st century employment evolution

South Africa has a diverse workforce and business leaders, employees and job seekers need to adapt and hone their skills to succeed and grow in the 21st century business landscape...

By Kay Vittee 20 Jul 2015 15:17

Fast and accurate alcohol and drug testing essential for outsourced medical practitioners
Fast and accurate alcohol and drug testing essential for outsourced medical practitioners

Ensuring compliance with the Occupational Health and Safety Act requires that all employees have a full medical, including alcohol and drug testing, when they join the company...

By Rhys Evans 20 Jul 2015 11:14

Unpacking tax changes to income protection policies rules
Unpacking tax changes to income protection policies rules

As of the latest tax year (starting 1 March 2015), companies are still struggling to come to grips with the consequences of the changes to the rules in respect of premiums paid to income protection policies...

By Rob Cooper 17 Jul 2015 13:51

Career profiling extends talent management
Career profiling extends talent management

An effective tool in the development of staff, career development of individuals and the overall talent management of an organisation is career profiling, however, for it to be effective, the first step should be a gap analysis...

By Mark Orpen 16 Jul 2015 10:38

Lessons learnt from a failed business
Lessons learnt from a failed business

I recently got a call from Mapula*, a hard working lady that worked for me until my business closed.

By Jimmy Tembo 15 Jul 2015 11:40

Unsuccessful business venture abroad? Chances are, you didn't do your homework
Unsuccessful business venture abroad? Chances are, you didn't do your homework

We all remember our parents telling us this a million times, "finish your homework, then you can go and play". Yet we forget to do this later in life...

By Rolf Akermann 14 Jul 2015 14:54

John Gatherer
[I Am Talent]: Drivers of Success - The "X Factor of Talent"

What is that special "mojo" that seems to characterise the high flyers and high performers in all walks of life?

By John Gatherer 10 Jul 2015 07:25

John Gatherer
[I Am Talent]: The Talent Wave

One of the biggest strategic imperatives facing the business world is how to find innovative and pragmatic approaches to attracting, developing, engaging and retaining talent...

By John Gatherer 8 Jul 2015 11:55

Auguste Coetzer
Who's who in the corporate zoo...

The 'corporate jungle' is hardly a flattering term for the management suite, but some similarities have to be acknowledged. Survival is a vital issue in both scenarios...

By Auguste Coetzer 3 Jul 2015 11:11

Khuthalani Khumalo
Is there such a thing as the perfect agency?

In the 18 years that I've been working in agencies, I've heard about that place - where clients give hand-written briefs; and where interns and AD's live in perfect harmony, sharing the load of media coverage clippings. Ah, yes! The perfect agency!...

By Khuthalani Khumalo 1 Jul 2015 08:13

John Gatherer
[I Am Talent]: The Skills Supply - The World of Education

The world of education is the supply pipeline of the future skills and talent that the job market requires across private, public and informal sectors...

By John Gatherer 26 Jun 2015 13:53

John Gatherer
[I Am Talent]: What is needed for success?

One of the greatest challenges to individuals navigating the rapidly changing, uncertain white waters of life, is to become adept at 'riding the waves', staying on top and finding a balance between the many paradoxes and conflicts that we face in day-to-day life...

By John Gatherer 24 Jun 2015 13:53

Ready to take your business to the next level?
Ready to take your business to the next level?

Moving from a couple of outsourced services to a position where you're ready to take on permanent staff members may not seem significant, but it's often a giant step for the small business owner.

By Abigail Munroe 19 Jun 2015 13:56

Working with employee representatives
Working with employee representatives

Effective, comprehensive health-and-safety procedures are not only essential for compliance with the Occupational Health and Safety Act, they are also important for ensuring productive working environments...

By Rhys Evans 10 Jun 2015 10:51

Wanted... the All-African CEO
Wanted... the All-African CEO

Company executives are pragmatic about profit. They may be innovative, but they remain practical, they do what works or has good prospects of working...

By Mosima Selekisho 10 Jun 2015 06:13

Linking engagement to performance
Linking engagement to performance

Employee engagement and internal communication have become top business priorities among senior executives around the world. No longer is the function seen as a 'nice to have'...

By Daniel Munslow 10 Jun 2015 06:00

The real issue behind youth unemployment in SA
The real issue behind youth unemployment in SA

Earlier this year, Business Day put the spotlight on the gravity of South Africa's unemployment problem. It's worse than it seems...

By Antoinette Pombo 9 Jun 2015 14:55

Jenny Reid
Criminal record expunging: Saving grace or catastrophic lapse in judgement?

Another stark reminder of how seriously our justice system takes qualifications fraud presented itself earlier this month when former police spokesman Vincent Mdunge was sentenced to five years imprisonment...

By Jenny Reid 29 May 2015 12:00

How to write a professional business letter
How to write a professional business letter

Most of our communication nowadays is conducted via email. The speed, convenience and low cost make it the logical choice when compared to traditional forms of communication like letters or even phone calls...

By Sophie Baker 29 May 2015 10:02

Five for a chain reaction
Five for a chain reaction

As individuals experience the rewards of helping someone, they improve the communities they live and work in with a huge multiplier effect...

By Jessica Taylor 28 May 2015 08:00

A 'mobile-first' ethos: the catalyst for business transformation
A 'mobile-first' ethos: the catalyst for business transformation

Organisations in every sector and every country are currently grappling with the concepts of 'digitalisation' and 'digital transformation'...

By Lionel Moyal 27 May 2015 08:35

Rights and responsibilities of the Occupational Health and Safety Act
Rights and responsibilities of the Occupational Health and Safety Act

People are the most important asset of any organisation, and all employees are entitled to the highest consideration for their safety while in the workplace...

By Rhys Evans 27 May 2015 07:48

Madelein van der Watt
Overview of the basics of employer tax

By starting a business, you're helping to create jobs, contributing towards skills development, and even inspiring other entrepreneurs...

By Madelein van der Watt 25 May 2015 06:31

Su-Mari Du Bruyn
The danger of holding out for perfect optimisation

Too many businesses make the mistake of holding out for perfect optimisation. They want to wait until the business circumstances are perfect, until they are 100% sure that it will work perfectly...

By Su-Mari Du Bruyn 20 May 2015 09:58

© A. Singkham – 123RF.com
Qualities of a good human resources manager

A good human resource manager is a great asset to the business. Often HR managers are considered as paper pushers, but in truth there are more than that!

By Abram Molelemane 18 May 2015 09:40

Madelein van der Watt
Getting to grips with the complexities of employment contracts

An effective, flexible and understandable employment contract is the basis of a good employee-employer relationship. Let's look at the basics of creating a sound employment contract...

By Madelein van der Watt 15 May 2015 09:51

Khuthalani Khumalo
When the road to your promotion seems unending...

Agencies around the country are structured in different ways...

By Khuthalani Khumalo 12 May 2015 14:00

© Anke van Wyk – za.fotolia.com
Paying yourself when you start a small business

??When you start your own business, you have to make a decision on how much to pay yourself. During the first few months you will probably be operating in the red, so you need to strike a balance between reducing your overheads and still paying yourself enough...

By Sophie Baker 8 May 2015 08:08

Next >