"The first day when I walked into a contact centre and saw it looking, sounding and functioning like a beehive, I knew I had my work cut out for me. So my PhD was done in contact centres and I used a correlation study to compare sensory profiles with absenteeism, attrition and performance. Obviously I managed to prove my hypothesis. While contact centres work really well for a certain group of people (28%) and are energised by it, 34% of people will die a slow death - they hate it, can't function, get stressed, anxious and eventually drop out."
Issued by Sensory Intelligence Consulting_ 18 Jun 2015 12:01