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Dervish37 © –
A little less conversation, a little more action

Why an integrated data platform is the key to aligning marketing, sales and service...

By Michael Bornheim 2 days ago

Image: Tetue via Flickr (CC 2.0, edited)
TweetDeck might not be free for much longer

Struggling to nail down a reliable revenue stream while controlling its often-irate user base, Twitter may soon charge you to use some elements of its currently free service TweetDeck...

By Andy Walker 2 days ago

WikiLeaks unveils how Apple products have been hacked for years
WikiLeaks unveils how Apple products have been hacked for years

NEWSWATCH: Yesterday, 23 March 2017, saw the release of WikiLeaks' Vault 7 "Dark Matter", a cache of documents which explains the techniques used by the CIA to gain 'persistence' on Apple Mac devices...

By Ilse van den Berg 2 days ago

Boris Dzhingarov
Free vs paid voice-to-text applications

The growing number of applications that allow people to convert speech to text can make it hard to choose the right one for you or your business...

By Boris Dzhingarov, Issued by Monetary Library 3 days ago

What your business can learn from the #NerdNation
What your business can learn from the #NerdNation

They wear black hoodies, live in California, write code and give quirky and inspiring TED Talks. Some build annoyingly addictive social media networks and have movies made about them...

By Gary Willmott 3 days ago

Doug Woolley
#BrandManagerMonth: Dell's Doug Woolley on managing a multinational at a local level

At the recent Dell EMC Forum, I had the opportunity to chat to Doug Woolley about his ups and downs, challenges and experiences as South African general manager for the Dell EMC brand...

By Ilse van den Berg 21 Mar 2017

Making customer feedback pay off
Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 20 Mar 2017

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Google Family Link lets you monitor kids' mobile usage

Apple's Family Sharing functionality has been one of the better features for parents, allowing them to approve family members' purchases and more. Now, Google has stepped things up in a big way thanks to the Family Link app...

By Hadlee Simons 16 Mar 2017

Intel, Mobileye deal to make Israel autonomous tech hub
Intel, Mobileye deal to make Israel autonomous tech hub

NEWSWATCH: Intel is buying Israeli autonomous vehicle technology firm Mobileye for an estimated $15 billion...

By Ilse van den Berg 15 Mar 2017

The workplace is transforming, is your workforce future-ready?
The workplace is transforming, is your workforce future-ready?

In the first session of the workforce transformation breakout session at the Dell EMC Forum, Chris Buchanan, director of Client Solutions at Dell EMC covered the topic of the future-ready workforce...

By Ilse van den Berg 13 Mar 2017

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Apps: The holy grail of content marketing

Business book author Tony Schwartz wrote, “Nearly everyone I know is addicted in some measure to the internet..."

By Julia Rhodes 10 Mar 2017

The six rules of digital disruption
The six rules of digital disruption

In his keynote address at the Dell EMC Forum on Thursday, 9 March 2017, Nigel Moulton focussed on transforming for the future...

By Ilse van den Berg 10 Mar 2017

What is encryption, how does it work and why is it important?
What is encryption, how does it work and why is it important?

More than any other security topic, encryption seems to perplex a lot of people. Many may have seen it within their WhatsApp and view encryption as being infinitely complicated..

By Carey van Vlaanderen 6 Mar 2017

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#DesignIndaba2017: Fashion and tech empowering people with diversabilities

If we're going to be designing for the future, shouldn't we maybe challenge ourselves to design beyond human augmentation? How do we design inclusively?

By Ilse van den Berg 4 Mar 2017

#eComConfex: Become digitally intelligent, or go home
#eComConfex: Become digitally intelligent, or go home

If your business does not have digital intelligence at its core by 2020 you may as well go home. This is according to James McCormick...

By Lauren Hartzenberg 3 Mar 2017

Yoco's CEO Katlego Maphai
Yoco raises funding for expansion

South African fintech startup Yoco, which allows small businesses to accept card payments, has raised an undisclosed amount of funding...

By Tom Jackson 3 Mar 2017

Technology and the revolution of usefulness | part II
Technology and the revolution of usefulness | part II

In part I of this series, I touched on how consumer expectations have changed and how it has fundamentally shifted what people want when they engage with brands...

By Anton Moulder 3 Mar 2017

SMEs potentially biggest losers of digital disruption
SMEs potentially biggest losers of digital disruption

My year started on an absolute high as I had the privilege of joining Peter Diamandis' Abundance 360 Summit via video-streaming...

By Mark Geschke 2 Mar 2017

rawpixel via 123RF
Technology and the revolution of usefulness | part I

If you've been listening to the conversations that management teams have, you will have heard the words “digital disruption” a lot...

By Anton Moulder 1 Mar 2017

Seven keys to successful self-service
Seven keys to successful self-service

More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres...

By Jan Kühn 28 Feb 2017

The year IoT comes into its own
The year IoT comes into its own

2017 promises to be an exciting year in the field of IT and telecommunication as projects and technologies that have been unable to get out of the starting blocks for the last two to three years, take off...

By Eckart Zollner 27 Feb 2017

#DesignMonth: Listening to the voice of the people
#DesignMonth: Listening to the voice of the people

Under the theme One Pride, the Samsung Africa Forum 2017 took place on 23 February 2017 at the CTICC in Cape Town...

By Ilse van den Berg 27 Feb 2017

#DesignMonth: Technology changing the lives of newborns
#DesignMonth: Technology changing the lives of newborns

I recently attended an event at Groote Schuur Hospital to celebrate the fantastic patient management solution T-Systems and the Wayde Dreamer Foundation have designed...

By Ilse van den Berg 24 Feb 2017

Three things they won't tell you when breaking up with your ISP
Three things they won't tell you when breaking up with your ISP

In the almost six years that I've had my DSL and internet account with the country's major fixed-line operator (yes, you know who I'm talking about and I can hear you laughing in the back there), much has changed in the ISP sphere...

By Shan Radcliffe 24 Feb 2017

#DesignMonth: Chatting molluscs and mobile gaming with Thoopid
#DesignMonth: Chatting molluscs and mobile gaming with Thoopid

In 2013 a cheeky garden mollusc on a quest for the perfect shell captured the hearts of mobile gamers young and old. His name was Snailboy...

By Lauren Hartzenberg 16 Feb 2017

#DesignMonth: Is SA smart-city ready?
#DesignMonth: Is SA smart-city ready?

With the global smart cities market projected to reach $1.56tn by 2020, SA still has much to do in terms of meeting the necessary infrastructure and connectivity requirements to smarten up our cities...

By Sindy Peters 15 Feb 2017

Putting customers first
Putting customers first

Business has always been built around the customer, and recent developments are forcing companies to examine their business processes...

By Wynand Smit 14 Feb 2017

(c) Wavebreak Media Ltd -
Customer service is not a science, says Cell C CEO

A simple and common sense message that came across loud and clear at the Ask Afrika Orange Index Conference on Thursday, 9 February 2017 that seems to be the key to success in customer service was to create more real, meaningful human connections...

By Jessica Tennant 13 Feb 2017

So, what is modernisation really?
So, what is modernisation really?

In a previous article, I stated that a failure to embrace digital transformation can cause companies financial harm...

By Rick Parry 7 Feb 2017

Switch your radar on
Switch your radar on

Many in the business world are glad to see the back of 2016, but one month into 2017 and not much has changed. This is because what we are experiencing is not just a bump in the road; we are living in an inflection point in history where all the rules are being rewritten...

By Danette Breitenbach 3 Feb 2017

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