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The evolution of the contact centre
The evolution of the contact centre

It may be surprising to learn that the first Private Automated Business Exchanges (PABX) were used to handle large volumes of customer queries in the mid-1960s. Initially, the contact centre was strictly an environment where people could phone in for assistance. Six decades later, its function has evolved and contact centres are now so fundamental to consumer businesses that they are driven by IT innovation and strategic conceptualisation.

29 Oct 2014 13:48

2014 Sunday Times Top 100 Companies results out
2014 Sunday Times Top 100 Companies results out

For the second consecutive year, Coronation Fund Managers has been named Top Company in the annual Sunday Times Top 100 Companies Awards. The ceremony took place in Sandton on Tuesday night, 28 October.

29 Oct 2014 09:47

Duaan Dekker
Honing your competitive edge

Another new competitor. Where do they get all these programmers? Why am I only learning about this now? Are they an immediate threat? How is this even possible? These thoughts and more are whizzing through my brain as I glide through the local gym's swimming pool. It has been a long day with quite a few unexpected (and sometimes frustrating) surprises...

By Duaan Dekker 28 Oct 2014 15:46

MTN mobile money may build more loyalty
MTN mobile money may build more loyalty

MTN's mobile money service has the potential to contribute 15% of MTN SA's total revenues in the long-term‚ the company claimed last week.

28 Oct 2014 11:44

Courier company achieves high-speed recovery with Veeam
Courier company achieves high-speed recovery with Veeam

The RAM Group of Companies, which includes RAM Hand to Hand Couriers, has cut the time needed to back up the IT systems supporting its always-on business by 95% using Veeam software, says Group IT manager, Lance Soller.

28 Oct 2014 07:56

Building a stairway to the cloud
Building a stairway to the cloud

For many South African firms, making the giant leap to a fully-hosted, fully-outsourced cloud environment is still a daunting idea. Compared with their peers in the US or Europe, local organisations are subject to generally poorer connectivity, longer asset renewal cycles, pressurised budgets, and greater risk aversion when it comes to issues like data sovereignty and privacy. All these factors combine to stifle the widespread adoption of Cloud services.

By Saurabh Kumar 28 Oct 2014 06:31

Cloud computing can empower SA entrepreneurs
Cloud computing can empower SA entrepreneurs

Small businesses that use more than two types of cloud services grow 26% faster and are 21% more profitable on average than those that don't use cloud tools, according to a new report from Google and Deloitte that surveyed over 1300 IT decision makers in six countries, including the US, the UK, France, Spain, Italy and The Netherlands. South African business owners and entrepreneurs should learn from the results of this survey and utilise cloud computing to their advantage.

27 Oct 2014 13:37

Condolences to Mulaudzi and Meyiwa
Condolences to Mulaudzi and Meyiwa

Olympic athlete Mbulaeni Mulaudzi, who died after a car accident last week, has been described by President Jacob Zuma as one of South Africa's most talented athletes.

27 Oct 2014 08:43

Anton Vukic
Online businesses need to heed POPI

The promulgation of the Protection of Personal Information (POPI) Act into law will result in severe penalties if an online business does not adequately secure the personal details of its customers stored online.

By Anton Vukic 24 Oct 2014 15:36

Bring your own anything
Bring your own anything

Wearable technology is one of the next great frontiers of innovation. Starting with things like wristbands, watches and glasses, this emerging domain seems set to evolve over the coming years - with a variety of enhanced, connected, wearable items hitting the market.

By Saurabh Kumar 24 Oct 2014 11:44

Prepare for the next evolution in the telecoms landscape
Prepare for the next evolution in the telecoms landscape

South Africa's telecoms landscape has traditionally lagged behind that of the western world for a number of reasons, not least of which has been a lack of infrastructure.

By Eckart Zollner 24 Oct 2014 11:12

Alexander Mehlhorn
The need for software and business analyst duality

Today's complex and competitive business landscape is calling for a shift in the role of the software developer as we currently understand it. Increasingly, businesses are looking towards a particular hybrid of software developer and business analyst - someone who can scope and design software architecture while simultaneously considering business and stakeholder needs.

By Alexander Mehlhorn 24 Oct 2014 10:32

Managed services born again in Africa
Managed services born again in Africa

The notion of managed IT services is not new, but thanks to the ever-evolving nature of technology and the rapid growth of cloud services in Africa, managed services has in effect been born again.

24 Oct 2014 10:02