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Mobile is the key to SA's digital scene
Mobile is the key to SA's digital scene

The mass market are now staying connected and this is becoming more and more prevalent, this market owns more sim cards than toothbrushes and 93% own mobile phones. Since the inception of smartphones internet usage has quadrupled.

6 Jul 2015 12:53

Is your Smartphone the real deal?
Is your Smartphone the real deal?

Counterfeit goods have increasingly become a problem in South Africa. Not only is the clothing industry suffering under the scourge of counterfeit goods but the Electronics industry has also been under fire. Purchasing a smartphone device from unauthorised dealers puts consumers at risk of losing out financially, as there are limited options they can resort to should they subsequently discover that the device is faulty.

3 Jul 2015 07:56

Actually, the future of your contact centre does not depend on technology
Actually, the future of your contact centre does not depend on technology

The 2015 Dimension Data Global Contact Centre Benchmarking Report shows that contact centre operators and owners understand that their existing technology capabilities are inadequate for meeting the expectations of, particularly, a progressively younger market raised on social media and comfortable with all things digital.

By Darren Arnold 3 Jul 2015 07:34

Mobey Forum: the future of biometrics in finacial services
Mobey Forum: the future of biometrics in finacial services

To ensure consistent, easy and convenient services for end users, the financial services industry must set aside competition and collaborate on biometrics. These are the findings of a survey published by Mobey Forum, the global industry association empowering banks and other financial institutions to lead in the future of mobile financial services, exploring the current attitudes to biometrics within the banking industry, the key use cases, industry drivers and obstacles standing in the way of progress.

2 Jul 2015 07:53

Innovation hub gives "disruptive technology" a lift
Innovation hub gives "disruptive technology" a lift

An innovation hub which caters for both start-up and existing businesses has been opened in Port Elizabeth.

1 Jul 2015 10:51

Datatex launches iRecall Amethyst Replication in the Cloud - Datatex Dynamics
Datatex launches iRecall Amethyst Replication in the Cloud

Datatex Dynamics, a telecommunications software company specialising in Call Recorder Solutions, Call Centre Solutions and Telephone Management Systems, has announced iRecall Amethyst Replication in the Cloud (ARC), a service that allows existing Amethyst* users to create real-time, duplicate recordings off-site, i.e. stored safely and securely in the cloud and fully managed and monitored by Datatex.

Issued by Datatex Dynamics 1 Jul 2015 10:49

Retail companies take 200 days to identify advanced cyber threats, survey reveals
Retail companies take 200 days to identify advanced cyber threats, survey reveals

The most serious security challenge retail organisations face are advanced cyber threats. According to a new Ponemon Institute Survey, sponsored by Arbor Networks, a provider of DDoS and advanced threat protection solutions for enterprise and service provider networks, retailers struggle to identify attacks once it's within the network.

1 Jul 2015 09:50

Risky business: is your IT securing #GenMobile?
Risky business: is your IT securing #GenMobile?

A guy named Ben once said, "When you're finished changing, you're finished." It's a great maxim for living life, but it's just as relevant to how you approach corporate data security and how workers' expectations have shifted in the era of anywhere, anytime internet connections.

By Matthew Barker 1 Jul 2015 07:53

Customer experience, the key to remaining competitive in 2020
Customer experience, the key to remaining competitive in 2020

Just over three in five organisations in South Africa (77%) say that customer experience will be the ultimate differentiator in their sector in five years' time. While 73% of SA organisations acknowledge that their business strategy has to change to meet the challenges of customer experience.

1 Jul 2015 07:38

DTT to provide opportunity to restructure SA's ICT
DTT to provide opportunity to restructure SA's ICT

THOHOYANDOU: The implementation of Digital Terrestrial Television (DTT) will provide great potential to restructure South Africa's Information Communication and Technology (ICT) infrastructure as set out by the National Development Plan (NDP), says Communications Minister Faith Muthambi.

30 Jun 2015 08:08

Insights that assists businesses to better understand the needs of their customers
Insights that assists businesses to better understand the needs of their customers

Intelligence and actionable insight are essential to business success in a data-driven market. Obtaining as much relevant information as possible to drive more effective decision-making is critical to developing and maintaining a competitive edge, thus fostering customer satisfaction and more. The TransUnion Consumer Credit Index (CCI) is one such example of intelligence that can be leveraged to improve business decision-making.

By Geoff Miller 30 Jun 2015 06:10

Making efficient use of mobile screen real-estate, Q&A with Lynette Hundermark
Making efficient use of mobile screen real-estate, Q&A with Lynette Hundermark

With the rapid rise of tech trends such as mobility, cloud, the Internet of Things, and big data across all industries, more and more companies are pressed to enter the digital realm. It is no longer an innovation on a company's part to make their services or products available online, but has become a necessity as consumers are constantly on the go and want their information, products and services on the go as well. For this reason, companies brave the digital world and establish their own mobile strategies and develop mobile apps to give consumers what they want.

By Cari Van Wyk 29 Jun 2015 13:27

Is the Internet of Things the next big thing for mobile app companies?
Is the Internet of Things the next big thing for mobile app companies?

IoT (The Internet of Things) refers to the connection of physical objects with software, sensors, electronics, and networks. This connectivity enables these objects to achieve a greater value and use by exchanging data with the operator, manufacturer, and other connected devices. This concept seems like something out of science fiction, but as technology and mobile apps become more advanced, clearly the worlds of science fiction are not too far off.

By Dina Destreza 29 Jun 2015 08:11