WASHINGTON, US: An email scam, which targets businesses with bogus invoices, has netted more than $214m from victims in 45 countries in just over one year, an FBI task force said on Thursday...
23 Jan 2015 10:33
Last year was a difficult time for businesses when it came to cybercrime. In the US, organisations including Sony and eBay were compromised when hackers tried to steal personal and company information. But probably the biggest event of 2014 was Heartbleed, a flaw in the OpenSSL system that exposed internet users' passwords and allowed hackers to steal information.
By Doros Hadjizenonos 23 Jan 2015 10:28
In partnership with the Department of Education and SU, the Eastern Cape Education Development Trust - a programme managed by the National Business Initiative - has initiated a large-scale roll-out of 50 telematics centres in secondary schools across the province.
22 Jan 2015 14:00
The wheels are turning ever faster in the telecom industry. For every year, there are new and often unexpected developments.
By David King 22 Jan 2015 12:35
Cloud technology holds just as much, if not more, power for small businesses and their call centres as it does for large ones, says Jed Hewson, Director at cloud contact centre technology provider, 1Stream.
22 Jan 2015 10:14
In addressing the need for learners to better understand information and communication technology (ICT), giveITback, in partnership with Poynting and African Union Communications, donated the first of its solar-powered container labs to Umhloti Primary School in Verulam, KwaZulu-Natal.
21 Jan 2015 15:00
Veeam predicts that 2015 will see fundamental changes across the IT industry, driven by end-users demanding 24/7 access to data and applications, with recovery times of minutes, not hours and days.
20 Jan 2015 13:17
The reality of the great technological society in which we live is that new projects are often a case of the one-eyed man leading the blind...
By Brendan Seery 20 Jan 2015 08:00
MainOne, the Nigerian provider of telecom services and network solutions for businesses in West Africa, has announced the opening of its premier Tier III Lekki Data Centre to address the growing demand for colocation, cloud and disaster-recovery services in West Africa. The company has also announced that the purpose-built facility designed to international TIA 942 standards will be managed under a new subsidiary branded as MDX-i.
20 Jan 2015 07:56
Today's contact centre agents deal with a large number of cutting-edge technologies, which are moving forward in leaps and bounds. Thanks to the powerful solutions now available, business can be conducted faster pushing the number of transactions being processed upwards.
By Cecilia Jofré 19 Jan 2015 11:22
The Indian Government has awarded its Young Visionaries Fellowship Award to Zimbabwean call centre expert, Rinos Mautsa for his contribution to the growth of the country's call centre industry.
19 Jan 2015 07:25