There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...
Louise Marsland 13 hours ago
Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.
Leigh Andrews 17 Aug 2017
If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...
Leigh Andrews 16 Aug 2017
Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes...
1 Aug 2017
The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent...
Valter Adão 31 Jul 2017
Entries close on 18 April for the Singularity University, Global Impact Challenge. This challenge is an open call to innovators, entrepreneurs, scientists, and technologists to foster moonshot innovations and startups that positively impact the lives of people living in southern Africa...
Mann Made Media 12 Apr 2017
An initiative to heighten access to TB-related services and information among affected mining communities is currently being undertaken by the World Bank...
12 Oct 2016
Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation...
Harry Welby-Cooke 14 Jul 2016
Forbes Africa reveals Africa's 30 most promising entrepreneurs under 30 for 2016...
30 May 2016
South Africa and Africa in general benefitted immensely from the recent US-Africa Leaders' Summit held in Washington last week, Trade and Industry Minister Rob Davies said on his return.
13 Aug 2014
Sanlam says it has R3bn in discretionary capital that is earmarked for growth opportunities mainly in Africa and South-East Asia.
Phakamisa Ndzamela 6 Jun 2014
If there is one industry where everything is in flux and companies have to re-jig their shapes and formats all the time, it is SA's packaging manufacturers. Apart from constantly changing industry conditions, not least from encroaching rivals, each firm has specific obstacles to get over.
Mark Allix 2 Jun 2014
In a move that could turn the brain drain into a brain gain, the South African Institute of Chartered Accountants' (Saica) Thuthuka development model is set to be exported to other African countries and developing nations, after receiving the backing of the over-arching global accounting body and the World Bank.
Evan Pickworth 2 Apr 2014
ARUSHA, TANZANIA: Tanzania has fired four key ministers for abuses committed by the security forces during a controversial anti-poaching drive, the Prime Minister said.
24 Dec 2013