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Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Your customers know when you’re faking it
Cristelle Snyman
Is customer service dead and buried in SA?
Was it ever even there and when one complains to a call centre, are one's complaints ever relayed to the MD or someone in authority because I'm gatvol of shouting for service?!
I’m still waiting for a promised apology from Discovery SA for shoddy service; a friend of mine is still waiting for an apology from Weylandts for damaged furniture; Bathroom Bizaar in Fourways charged the same friend more for delivery and installation of a shower door than the entire product cost; Imperial Select, Boksburg, sold another friend a car which was supposed to have been passed by AA, when it in fact failed, and the airbags detonate without warning!
