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M&M Global Awards: The jury
7 Jun 2012
Maximizer Software hosts free CRM webinar
13 Apr 2012
Massive line-up for ECEW 2012
8 Mar 2012
Reducing stress is key to financial services providers' success
Published by Datamonitor 14 Apr 2011
Do they know it's corruption?
3 Jan 2011
Christmas shopping helper
1 Dec 2010
Automated service hell: Businesses out of touch
11 Nov 2010
Consumer trends for 2011
8 Nov 2010
Insurance industry warned: Ignore m-commerce and face being marginalised
Published by Ovum, part of the Datamonitor group 23 Aug 2010
Customer intelligence key to maximising bank profits
Published by Ovum, Datamonitor group 2 Aug 2010
Banking battle moves back to high street
Published by Datamonitor 23 Jul 2010
Leaders grapple with tone from the top - PwC
12 Jul 2010
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
How social media can threaten a brand's CSR reputation
Gemma Taylor 15 Jun 2010
UK call centre group goes into administration
19 May 2010
