Calling editors, publishers: How to manage online comments

The Editors Forum is conducting the research on behalf of the Open Society Foundations.

"Managing reader comments on news sites online has become an increasing challenge as online communities have grown. For editors who believe in free speech, the rise in volume of postings on their platforms containing hate speech has become both an operational problem and ethical dilemma," said Cherilyn Ireton, executive director of the World Editors Forum.

Stewart Chisholm, associate director of the Open Society Foundations (OSF) Media Program, said that many media outlets around the world are being held liable for content posted on their sites by third parties.

Balance between freedom of expression and ethics

"At the same time, given the fact that comments increasingly contain statements that could be construed as hate speech or libel, we believe that this WAN-IFRA study will be of particular importance in providing information about what successful models are being developed to moderate such content and ensure an effective balance between freedom of expression and ethics," he said.

The researchers have quizzed editors from newspapers and news sites around the world on how they manage online comments and the tone of the online conversation. Editors and publishers who would like to be interviewed for the study can email Emma Goodman at gro.arfi-naw@namdoog.amme.

The World Editors Forum is the network for editors within the World Association of Newspapers and News Publishers (WAN-IFRA).

The 20th World Editors Forum is being held from 2-5 June in Bangkok, Thailand, alongside the 65th World Newspaper Congress and 23rd World Advertising Forum. For more, go to www.wan-ifra.org.