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Skills shortage impacts on customer care in Nigeria

Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology.

8 Dec 2008

This came to light at the Customer Service and Contact Centre conference for West African countries, organised by Aitec Africa in partnership with Huawei.

The Lagos conference was a follow up to the initial workshop held in Nairobi, Kenya, two weeks ago where Africa was urged to address the shortcomings in technology.

Read the full article on itnewsafrica.com.