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How Bezos and Amazon changed the world
Venkatesh Shankar 4 Feb 2021



Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
Jessica Vredenburg and Megan Phillips 24 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus
Frederic Dimanche 6 Jul 2020




Rapid growth in use of social media for customer service by Chinese consumers
© Ovum 2011 17 Jun 2011


Merkle expands into China
17 Sep 2010
