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GLOBAL

New report reveals customers want security, service and localised experiences

According to a new CMO Council's report, Reshaping Global Engagement Operations, today's customer is seeking security, service and localised experiences based on local language and culture...

25 Jun 2019

THE NETHERLANDS

Live reply

AMSTERDAM, THE NETHERLANDS: Airlines and Twitter have a chequered history. Some airline brands have embraced the immediacy that the micro-blogging platform has to offer, while others have come in for very public floggings from disgruntled passengers.

18 Oct 2011

THE NETHERLANDS

Cost still key in supply chain strategies

AMSTELVEEN, NETHERLANDS: New perspectives on risk are changing supply chain strategies yet cost remains key, finds new KPMG International Survey, and what has become evident is that putting excessive emphasis on cost is not always good for the relationships you have with your suppliers.

22 Sep 2010