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Ivanna Granelli
Breaking the expensive call centre cycle of recruiting, training and churning

There are few business operations that are more challenging from a human resources perspective than running a call centre. Here, at the front lines of customer service, businesses face a tension between the need to keep operational costs down and the requirement to deliver the best customer experience.

By Ivanna Granelli 15 Oct 2014 14:11

Learnerships are key to addressing SA's skills shortage - NATIVE VML
Learnerships are key to addressing SA's skills shortage

South Africa's skills shortage, which mirrors a similar global trend, requires a proactive approach. Learnerships present a clear and practical solution to the problem.

By Vanessa Gibb, Issued by NATIVE VML 14 Oct 2014 12:00

AfriGIS Learnership, in association with CTU Training Solutions and MICT SETA - AfriGIS
AfriGIS Learnership, in association with CTU Training Solutions and MICT SETA

In 2012 AfriGIS launched a new Learnership Programme, in association with CTU Training Solutions and MICT SETA. The objective of the Learnership Programme is to empower young learners and offer them the opportunity to gain hands-on work experience at AfriGIS.

Issued by AfriGIS 14 Oct 2014 11:34

Strategic planning insights for brand custodians: Cape Town, 29 October
Strategic planning insights for brand custodians: Cape Town, 29 October

'Strategy in a Day' is a one-day course that will leave you empowered to leverage strategic planning; to embrace it; to add value and gain that competitive advantage we are always looking for. This course takes a holistic view of strategy, giving you the solid foundations of what strategy actually entails. It demystifies a field that has been wrongfully become an enigma to many. 'Strategy in a Day' takes you on a liberating journey from the very origins of strategic planning, its recent migration into business to its everyday application. The course is exceptionally popular with hundreds of delegates having attended nationwide.

Issued by Stratplanning 14 Oct 2014 11:00

Is your website 'sticky' enough? Tips to DIY your SEO - GetSmarter
Is your website 'sticky' enough? Tips to DIY your SEO

More than 80% of today's consumers use Google Search to inform their purchasing decisions. Ranking near the top of a Google search should therefore be a priority for businesses, in order to reach a broader audience. But, how can you ensure that people are able to find your website on Google? More importantly, how can you make your website 'sticky'- so that new visitors find your website and stick around?

Issued by GetSmarter 13 Oct 2014 10:20

Michael Greyling
How to ensure leadership development programmes deliver business impact

Most organisational leaders are faced with an environment characterised by high levels of complexity and change which requires exceptional levels of personal maturity, flexibility and ability to thrive. They are typically highly intelligent and well-read and have been exposed to the latest thinking and concepts in leadership and organisational transformation.

By Michael Greyling 13 Oct 2014 09:38

Annual Soweto Conference on Entrepreneurship and Small Business Development
Annual Soweto Conference on Entrepreneurship and Small Business Development

The fifth annual Soweto Conference on Entrepreneurship and Small Business Development has as its theme, 'Promoting Township Business Competitiveness: Co-existence of Immigrants, Big and Small Township Enterprises' and asks, "Can local and foreign owned township enterprises co-exist while learning valuable lessons from each other to promote competitiveness?"

10 Oct 2014 10:05

Six million people worldwide are pursuing a qualification online - GetSmarter
Six million people worldwide are pursuing a qualification online

Now you too, can join the revolution. UCT is pioneering the online learning revolution with the continent's first two part-time postgraduate diplomas to be delivered in blended learning mode, across Africa, in 2015. That means you are now empowered to pursue a top-tier qualification from Africa's number one University, while you work full-time and balance your professional aspirations with a busy life.

Issued by GetSmarter 6 Oct 2014 11:16

James Hurford
How to be a more natural speaker

Marlon Brando is probably the most famous cue card user in movie history. Brando claimed he used to, "Write my lines on actors faces or pinned cue cards on their costumes." He refused to memorise his lines. Claiming it was more natural that way and that people seldom memorise the lines they say from moment to moment.

By James Hurford 1 Oct 2014 14:43

New bilingual isiXhosa dictionary from Oxford University Press SA
New bilingual isiXhosa dictionary from Oxford University Press SA

Last week, the Oxford University Press SA (OUPSA) launched its bilingual isiXhosa dictionary, the first substantial isiXhosa-English bilingual dictionary to be published since 1985.

30 Sep 2014 10:19

SAICA prioritises youth with bold 2014 strategy - HDI Youth Marketeers
SAICA prioritises youth with bold 2014 strategy

The South African Institute of Chartered Accountants' (SAICA) social vision is to invest in South Africa's economic success through education.

Issued by HDI Youth Marketeers 29 Sep 2014 09:53

Spending the day with Nic Groom, WP rugby player and GetSmarter learner - GetSmarter
Spending the day with Nic Groom, WP rugby player and GetSmarter learner

Aside from the glamorous public image, professional sports players face the difficult challenge of dedicating their attention to their sports career, while ensuring they are prepared for their future, when their sports career comes to an end.

Issued by GetSmarter 29 Sep 2014 09:11