Latest showcases

More showcases...
BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

On his visit to South Africa for the MMA (Mobile Marketing Association) Forum in Johannesburg on 2 November and Mobile Monday in Cape Town on 6 November, Adam Pattison, vice president, Americas & EMEA at BBM Messenger, shared insights into chat or dark social and how this is shaping the mobile economy...

By Jessica Tennant 20 Nov 2017

#AfricaCom: How innovation is better in Africa
#AfricaCom: How innovation is better in Africa

Toby Shapshak, editor-in-chief of Stuff Magazine, shared some thoughts on how innovation is better in Africa at AfricaCom 2017. He highlighted some specific innovations to illustrate how the continent is leapfrogging into the future... (video)

By Ilse van den Berg 8 Nov 2017

#NewCampaign: Shake it like Bra Shakes
#NewCampaign: Shake it like Bra Shakes

Vodacom recently launched its summer rewards promotion, 'Shake Every Day'. Prior to the official launch, the campaign had already encountered 14 million customer interactions...

By Jessica Tennant 8 Nov 2017

Could the humble phone call be the future of digital CX?
Could the humble phone call be the future of digital CX?

We live in a text-first society. If one of your customers has a problem, your website is generally the first place they'll go. A customer resorting to a voice call should be a warning that their patience is really running thin...

By Rob Lith 31 Oct 2017

Enhancing cross-channel communication in financial services
Enhancing cross-channel communication in financial services

Financial institutions, like any other businesses, have customers whose preferences have shifted to digital channels...

By Wynand Smit 16 Oct 2017

Vodafone announces global brand relaunch
Vodafone announces global brand relaunch

Vodafone has made a global announcement across all of its markets that it is relaunching its brand positioning, which marks the biggest relaunch it's had in its 33-year history...

By Jessica Tennant 6 Oct 2017

#EntrepreneurMonth: Persistence propels businesses forward
#EntrepreneurMonth: Persistence propels businesses forward

Sabelo Sibanda and Thulisile Volwana are the founders of Millbug, an electronics manufacturing company, as well as Tuse, an Android app that tackles connectivity issues...

By Ilse van den Berg 4 Oct 2017

Orange agrees to back Egyptian tech startups
Orange agrees to back Egyptian tech startups

Global mobile operator Orange has agreed to support and fund Egyptian technology-focused startups to help them transform their ideas into sustainable businesses...

By Tom Jackson 26 Jul 2017

#SocialMediaBlackout pressures network providers to lower data costs
#SocialMediaBlackout pressures network providers to lower data costs

NEWSWATCH: Today, Wednesday, 21 June 2017, South Africans were encouraged to join the #SocialMediaBlackout campaign...

By Ilse van den Berg 21 Jun 2017

Boris Dzhingarov
Are you accidentally damaging your smartphone? Seven tips to keep it safe

Accidentally scratching, drowning, crushing, or even melting your smartphone is ridiculously easy. But by implementing a few protective measures, you can almost eliminate that possibility...

By Boris Dzhingarov, Issued by Monetary Library 19 Jun 2017

Picture:
Google Family Link lets you monitor kids' mobile usage

Apple's Family Sharing functionality has been one of the better features for parents, allowing them to approve family members' purchases and more. Now, Google has stepped things up in a big way thanks to the Family Link app...

By Hadlee Simons 16 Mar 2017

(c) Wavebreak Media Ltd -
Customer service is not a science, says Cell C CEO

A simple and common sense message that came across loud and clear at the Ask Afrika Orange Index Conference on Thursday, 9 February 2017 that seems to be the key to success in customer service was to create more real, meaningful human connections...

By Jessica Tennant 13 Feb 2017

SA telecoms - the race is on
SA telecoms - the race is on

The South African telecommunications industry is due for some serious disruption in 2017 and beyond. Telco providers will be forced to reevaluate...

By Warren Bonheim 30 Jan 2017

#BizTrends2017: Who will be the Tim Noakes of IT?
#BizTrends2017: Who will be the Tim Noakes of IT?

Tim Noakes spent the majority of his professional career espousing a high-carb low-fat (HCLF) diet. He wrote books, he started the Sports Science Institute, he ran marathons...

By Alan Knott-Craig 9 Jan 2017

#BizTrends2017: Top bandwidth trends for 2017
#BizTrends2017: Top bandwidth trends for 2017

South Africa is in the midst of a very interesting bandwidth era where connectivity entrenches itself firmly as the third utility alongside power and water...

By Warren Bonheim 9 Jan 2017

The case for satellite internet in Africa
The case for satellite internet in Africa

In Africa, technologies of all types are evolving rapidly, with one exception - internet access. With around only 170 million users, internet penetration remains low...

By Dawie de Wet 23 Dec 2016

The why and how of high throughput satellites
The why and how of high throughput satellites

On 24 August this year, Intelsat announced that Intelsat 33e, the second of seven planned Intelsat Epic high throughput satellites, was launched successfully...

By Dawie de Wet 2 Dec 2016

Digital change begins with business leadership
Digital change begins with business leadership

Digital transformation is a powerful revolution that needs to happen in order to accelerate business activities, skills and models...

By Saurabh Kumar 14 Nov 2016

(c) Cathy Yeulet -
Three back-office hacks for improved customer service

Communication, time and resolution work in relationship with one another and can all be improved. If they're made more efficient, the customer service machine will be faster and smoother, ensuring that what needs to get done does, and that customers experience great service, boosting loyalty and more business...

By Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre
Winding down to year end means gearing up in a contact centre

Some key things to bear in mind prior to the holiday season, to streamline processes and ensure productivity and quality remain high, and that customers continue to receive the best customer experience...

By Bruce von Maltitz 7 Nov 2016

Jeri Curry, president and CEO, Enset (Image source: YouTube)
Why NGOs need to embrace digital now

From garnering greater support through transparency to building online credibility with funders...

By Sindy Peters 21 Oct 2016

Five steps to a connected IT team
Five steps to a connected IT team

The average IT team handles a wide range of jobs spread out all over a business's technical backbone. This uniquely scattered structure...

By Sven Hammar 4 Oct 2016

Cultivate a growth mindset to thrive in digital business
Cultivate a growth mindset to thrive in digital business

The future is uncertain. Business leaders need to understand that they will no longer have all the answers and can't relentlessly pursue one fixed direction...

By Lauren Hartzenberg 4 Oct 2016

#GartnerSYM: Disrupt or be disrupted
#GartnerSYM: Disrupt or be disrupted

The African leg of the Gartner Symposium/ITxpo has just concluded in Cape Town, providing an eager crowd of top tech leaders...

By Lauren Hartzenberg 29 Sep 2016

#CoCreate2Accelerate: writing a new playbook for the modern workspace
#CoCreate2Accelerate: writing a new playbook for the modern workspace

&Innovation provides specialist innovation and commercialisation services - they help organisations build new digital products and services in the Fintech, media and telecoms sectors...

By Cari Coetzee 12 Aug 2016

Anthon Muller, executive head: enterprise mobility pre & post sales, Vodacom Business.
#CapeTownICTSummit: The building blocks of digital transformation

When Instagram was bought by Facebook in 2012, it was only two-years old and comprised 13 people. The startup used their digital smarts to change the concept...

By Lauren Hartzenberg 28 Jul 2016

Our turnaround is done, Telkom declares
Our turnaround is done, Telkom declares

Despite reporting a further 6,5% decline in the number of fixed lines in service to just 3,2m, Telkom has declared that it has completed a three-year turnaround strategy and is now ready for growth...

By Duncan McLeod 6 Jun 2016

Liz Hart, MD, Infrastructure Africa
Infrastructure Africa to focus on regional opportunities

Infrastructure Africa will this year showcase some of Africa's mega projects...

By Sindy Peters 18 May 2016

Boris Dzhingarov
Best smartphones for the aspiring businessman

Although we still have many BlackBerry users out there, other companies like Samsung, HTC, Microsoft and Apple are offering great solutions that can be better for many businessmen...

By Boris Dzhingarov, Issued by Monetary Library 6 Apr 2016

Omni-channel call centre dos and don'ts
Omni-channel call centre dos and don'ts

With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than a simple voice call...

By Jed Hewson 16 Mar 2016

Next >